OFFICE SERVICES CLERK

8

This is a STATEWIDE recruitment to fill current and future Office Services Clerk vacancies in the Maryland Department of Human Resources.

Our current vacancy is with the Baltimore City Department of Social Services, 313 N. Gay Street, Baltimore MD 21202.

An Office Services Clerk is the full-performance level of work performing diverse clerical duties which support Department of Human Resources agency operations and require the review, verification and interpretation of information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to agency programs. Employees in this classification do not supervise. Employees in this classification receive general supervision from an Office Supervisor or other clerical or administrative supervisor. 

Typical job duties of Office Services Clerks: Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems; Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents pertinent to agency programs and based on application of regulations and procedures to factual information; Responds to inquiries, makes determinations and resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed; Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public; Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting; Assembles and verifies data and compiles information in order to prepare routine statistical and status reports; Updates and maintains files, logs, schedules, rosters and records; Composes routine correspondence to provide or request essential information, explain the status of requests and the procedures to be followed; Recommends changes in office procedures as necessary to improve office efficiency; Uses computer software applications to enter, edit, validate, search, retrieve and update information and may design, edit or format reports, graphs and charts; May type correspondence, reports, schedules and other material using a typewriter, computer or word processor; Performs other related duties

IMPORTANT: Please describe in detail any job duties relating to the minimum qualifications stated below and include any computer software experience (Word, Excel, CHESSIE, PowerPoint, etc.) used in the each of the positions you held.

EDUCATION: Graduation from an accredited high school or possession of a high school equivalency certificate.

EXPERIENCE: Two years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

The preferred candidate will have:

Experience using Google e-mail

Experience using Microsoft Word

Excellent customer service skills

Excellent skills in greeting and directing customers, sending correspondence and explaining information.

NOT APPLICABLE.

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best-Qualified, Better-Qualified or Qualified and placed on the employment (eligible) list for one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

STATE OF MARYLAND BENEFITS

 

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

Attention: Moses Devaprakasam

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

The paper application must be received by 5 PM on the closing date for the recruitment. 

Or email dhr.esu@maryland.gov; Assistance via phone: 410-767-7414. TTY Users: call via Maryland Relay, 1-800-925-4434.

Do not submit unsolicited documentation. Resumes, transcripts, and copies of diplomas are not required for this examination process.

Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.