Introduction
Work that Matters. The Maryland Department of Housing and Community Development is a national leader in the financing and development of affordable housing and community development lending. The Division of Credit Assurance works with contract servicing companies and customers with single family mortgages to achieve a high level of customer service while prudently managing assets for Maryland Department of Housing and Community Development’s Single Family Mortgage Loan Portfolio.
GRADE
19
LOCATION OF POSITION
7800 Harkins Rd Lanham, MD 20706
The Department of Housing and Community Development's Headquarters Office is located in Prince George's County at the New Carrollton Metro stop.
POSITION DUTIES
The department has an immediate opening for a HCD Community Program Administrator III, Assistant Manager of Single Family Collections. This position with a staff of 12 oversees Maryland Department of Housing and Community Development's contract servicer performance in servicing, loss mitigation, and collections for the Department's $1.2 billion dollar Single Family Portfolio of loans. The Assistant Manager plans, coordinates, supervises, and evaluates the work of staff consisting of mortgage servicing personnel, loss mitigation analysts, legal liaisons, compliance and the Department's contract servicers. The Assistant Manager oversees supervision and evaluates risk for the Department's Single Family Loan Portfolio in the areas of customer service, delinquency reports, mortgage collections, loss mitigation alternatives, foreclosure sales, tax sales, lien notices, legal suits, bankruptcy suits, servicer compliance audits, along with reporting and statistics for all loan statuses. This position is responsible for management of personnel actions, assists with development of short and long range goals, and other general administrative functions for Single Family Collections including oversight of expenditures on operating budgets. The Assistant Manager assists with establishing policies and procedures for servicing the Single Family Portfolio, oversees implementation and approves revisions. Other duties include acting as liaison for outside agencies such as Housing and Urban Development(HUD)counseling agencies, local & federal housing agencies, professional banking associations, and the Department's outreach events.
MINIMUM QUALIFICATIONS
Education: A bachelor’s degree from an accredited college or university.
Experience: Six years of administrative or professional experience in financing and providing technical assistance for development or rehabilitation of multifamily or single family housing; neighborhood revitalization and business development; community infrastructure development; or historic preservation programs.
Notes:
1. Additional administrative or professional experience as defined above may be substituted on a year-for-year basis for the required education.
2. Additional job-related education may be substituted for up to two years of the required experience at a rate of thirty credit hours for each year of experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in business and industry classification or business and industry specialty codes in the housing management field of work on a year-for-year basis for the required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
One year of management experience with a State Housing Finance Authority in the single family mortgage servicing for loan collections, loss mitigation, and legal departments.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Please provide sufficient information on your application to document that you meet the minimum qualifications for the recruitment. Please provide transcripts, certifications or diplomas to document educational or certification qualifications. Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted with your application. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. Successful candidates will be placed on the employment (eligible) list for at least one year. Eligible list may be used to fill future vacancies of the same classification.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are STRONGLY preferred. However, if you wish to submit a paper application, you may mail your application and materials to: Kristina Metzger Department of Housing & Community Development Office of Human Resources, 7800 Harkins Road Lanham, MD 20706. All application materials must be received by the filing deadline.
If you are unable to upload your transcripts into the system, please send via email to dhcd.careers@maryland.gov.
Please include the following information in the body of the email:
- Attn: Kristina Metzger, HR Generalist
- Your First and Last Name
- Last 4 of SS#
- Recruitment #
- Classification (Job Title) of Recruitment
Incorrect application forms, or resumes in place of the application, will not be accepted. If you are interested in the position and cannot apply online please fill out the revised paper application which can be found on JobAps. For questions concerning this position, please call 301-429-7514.
TTY Users: call via Maryland Relay
We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
