IT ASSISTANT DIRECTOR IV RE-OPENED

23

45 Calvert Street Annapolis, MD 21401

The Department of Information Technology (DoIT) is seeking a candidate to direct and manage its statewide End User Service and Support operation. The incumbent is responsible for the cost effective operation and management of end user assets, including LANs and end user devices, as well as DoIT's end user technical support operation. The incumbent will provide direction by developing, implementing and maintaining policies, procedures and standards as they relate to each area of responsibility and the effective management and oversight of assigned resources. This position serves as the subject matter expert and advisor to DoIT senior management regarding statewide information technology infrastructure, operations, enterprise and data security, and represents the Department in official matters related to information management and technology. This is a management service position that will serve at the pleasure of the appointing authority.

Education:    Candidate should possess a bachelor's degree in Computer Science, Information Technology, or related discipline with IT focus.            

Experience:   Candidate must have a minimum of ten (10) years’ experience supporting end users and associated data networks in a highly distributed, enterprise environment. Candidate must have at least three (3) years’ experience managing an enterprise operation responsible for the delivery of end user services in accordance with established service levels.  

Candidate must have experience developing plans for and implementing technical solutions to end users utilizing virtual desktop infrastructure (VDI).  

Candidate must have experience working with sophisticated Information Technology Service Management (ITSM) systems in support of end users. ServiceNow experience would be a plus.

Candidate must have experience developing contract requirements for and managing vendor contracts in excess of $2M annually.  

Candidate must have experience developing and managing budgets in excess of $5M annually.   

The deal candidate must:

Possess a strong technical consulting/customer service background, as well as excellent oral, written, and presentation skills.  

Have the ability to handle operational issues effectively, understand escalation, communication, and crisis management.  

Be capable of collaborating with key stakeholders in developing technical solutions which meet customer needs and result in financial efficiencies.    

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

STATE OF MARYLAND BENEFITS

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

TTY  Users: call via Maryland Relay 

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:    

Tina Hoban

Department of Budget and Management

Personnel Services Division

301 W. Preston Street, Room 608

Baltimore, MD 21201