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COMPUTER NETWORK SPECIALIST II

IT Asset Management Specialist

Recruitment #15-004413-0001

GRADE

17

LOCATION OF POSITION

Department of Human Resources

Office of Technology for Human Resources

311 W. Saratoga Street

Baltimore, MD 21201-3500

Main Purpose of Job

This position manages the asset management lifecycle for IT inventory (hardware and software) for the Department of Human Resources (DHR), Office of Technology and Human Services by maintaining all inventory in the IT storage area and documents life cycle activities to include acquisition, deployment, maintenance, return, disposal, and donation of all IT assets, including preparation for pickup by vendors.  The incumbent in this position participates in the shipping and receiving of IT related equipment; manages the software assets to include operating systems for PC's and servers, productivity software, enterprise applications, access control applications, and network applications, as well as maintenance and renewals; and installs, configures, maintains, and supports computer, printer, and server hardware and software on the Local and Wide Area Networks (LAN/WAN) for DHR statewide over 200 sites.  This position also plans, integrates and maintains software and hardware for local or wide area computing networks to include Microsoft Windows XP and Windows 7 Operating Systems, as well as Window 2003, 2008, and 2012 servers, and other network communications applications including Novell ZENworks; responds to and resolves work order requests; troubleshoots and/or determines the hardware and/or software requirements needed to ensure optimal network performance; ensures the continual provision of customer services to promote and support the use of technology that enables productivity and further enhances the level of customer satisfaction; builds and maintains positive relationships with internal and external customers; and performs other duties that address gaps in organizational, operational, and project activities.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes:

1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal will possess the following:

1.  Experience facilitating and managing the asset management lifecycle for IT hardware and software.

2.  Strong customer service skills.

3.  Excellent oral and written communication skills.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience relating to the requirements of the position.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. 

If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or fax requested information to: 410-333-0882.  Do not submit unsolicited documentation.  The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.




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