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Recruitment #14-999999-215


Division of Rehabilitation Services

Workforce Technology Center




Workforce Technology Center

2301 Argonne Drive

Baltimore, MD   21218

Main Purpose of Job

To support the Workforce Technology Center's (WTC) data communication system by responding to service desk requests, interpreting users responses, diagnosing the situation and resolving the issue. Integrate and maintain software and hardware for local area computer networks to include operating systems and network communication software. Produce and maintain current network documentations. Maintain computer inventory. Administer, monitor and maintain two local area networks encompassing data communications, servers, and computers.


Administers servers, storage devices, and peripherals; installs and configures hardware and associated software with appropriate user privileges; creates user accounts assigning domain, application and local privileges and sets correct access to applications; maintains network resources according to the required standards; installs operating systems, application software, and network communications software; configures network software to appropriate specification and user need; installs and configures application software and customizes as required to specifications; generates and updates documentation as requested or instructed; documents changes to network infrastructure or configuration.


Education: Bachelor’s degree in Computer Information Technology, Management Information Systems, or other information technology-related field to include course work in local or wide area computer networks from an accredited college or university.  

Experience: Two year(s) of experience planning, installing and maintaining devices; or evaluating, implementing and maintaining computer hardware and software is preferred.

NOTE: Thirty credit hours in Computer Information Technology, Management Information Systems, or other information technology-related field to include course work in local or wide area computer networks from an accredited college or university may be substituted for the required education.


Knowledge of Enterprise environment and SAN terminal services; knowledge in the areas of information system architecture, system security practices, and industry standards; knowledge in Exchange Server, TCP/IP, Internet Information Server, and Microsoft Server Operating systems; knowledge of Windows XP, 7 (32 and 64 bit), 8, Workstation; knowledge of an Ethernet network, Cisco routers and switches, Windows 2003 and 2008 servers; skill in systems management, product integration, and managing the life cycle of technology products.

Ability to support and maintain a multi-server LAN technology; ability to interact and support the technology needs of users; ability to ensure network connectivity and functionality during core business hours; ability to write clear and concise instructions, updates and documentation; ability to maintain logs and records on system operations; ability to communicate effectively and to establish and maintain effective working relationships with a variety of customers to include network users, vendor representatives and engineers


Applicants must complete the Maryland State Government on-line application for employment recruitment #14-999999-215. The Application and any support documentation must clearly demonstrate that the applicant meets the prerequisite Minimum Qualifications and possesses the Essential Requirements for the position.       Paper applications can be completed and faxed to 410-554-9397 or mailed to DORS Human Resource Department at 2301 Argonne Drive, Baltimore, MD   21218. 

To obtain a paper application visit our website or  TDD (410) 554-9399. Inquiries can be made to 410-554-9424. Appropriate accommodations can be made for individuals with disabilities.  

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State may be required.  This position has been designated as a Special Appointment.  Any misrepresentation of academic or experience requirements for this position may result in nonselection or termination of employment. 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.