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Complaint Investigator, Life & Health

Recruitment #13-009639-004


The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects Maryland consumers.  There are approximately 1,600 insurance companies and more than 135,000 insurance producers (agents and brokers) that conduct business in the State of Maryland and that impact Maryland citizens who purchase insurance products.  Through the diligence of a highly professional staff, the MIA works to facilitate a strong insurance marketplace where consumers are well informed and treated fairly.   

IMPORTANT:  To be considered for a position with the MIA, you must upload a single document that contains a cover letter stating your interest with your salary history and salary requirements, along with a current professional resume.  Refer to the "Further Instructions" section at the end of this page.

Main Purpose of Job

The MIA is recruiting for the position of Complaint Investigator in the Life and Health Unit.  This position investigates complaints about life and health insurance matters, and responds to inquiries from the public regarding Maryland insurance laws. Investigators must be able to effectively communicate with companies and complainants verbally and through written correspondence. Investigators will analyze documents to determine if insurance laws have been violated, and prepare written determinations of findings.


Investigator I (Salary range: $41,220 - $58,719): Bachelor's degree from an accredited four-year college or university. 

Investigator II (Salary range: $43,877 - $62,656): Four years of work experience in the life or health insurance industry as a claims processor, underwriter, investigator or related occupation.


Liberal arts degree or law school is preferred.
• Exceptional reading comprehension and writing skills.
• Knowledge of Maryland insurance laws and regulations, and the ability to interpret, analyze, and explain applicable laws and regulations. 


For immediate consideration, you MUST upload a single document at the "Resume" tab that contains:

             1) a cover letter stating your interest;

             2) salary history;

             3) specific salary requirements; and

             4) a current professional resume. 

*If you are unable to apply online, you may submit the requested information via mail.  Please be sure to include all documents listed above to ensure timely processing.

Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment#: 13-009639-004

200 St. Paul Place, Suite 2700

Baltimore, MD 21202

Incomplete submissions will not receive consideration.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.