Library Technical Assistant Part-Time

Recruitment #1709-LITAPTGU99-005

Introduction

WHY JOIN US

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

WHY WE EXIST

Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.

WHAT MATTERS MOST

Hillsborough County Government is guided by our shared values that help us deliver on the promise of effective quality service. We expect and demonstrate:

  • Customer Commitment: Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity: Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence: Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork: Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

IDEAL CANDIDATE PROFILE

  • Strong customer service skills 
  • Teaching experience and/or any instructional knowledge of computer software and hardware
  • Strong technical skills, including trouble-shooting basic hardware and/or software issues

MINIMUM QUALIFICATIONS

Associate's or higher degree from an accredited college or university;

and

One year of experience working with personal computers, some of which included training and troubleshooting basic computer hardware and software problems;  

and

Possession of a valid Driver License

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Physical Demands

Ability to lift, push, or handle library materials weighing up to 20 pounds. This position will also require bending, kneeling, standing, sitting and walking for extended periods of time.

Work Environment

Work is typically performed in a climate controlled library, but sometimes requires outdoor activities in parks, recreation centers, or other locations due to the nature of the programs being conducted.

JOB SPECIFIC COMPETENCIES

  • Working knowledge of library services, practices and techniques.
  • Working knowledge of library automated systems and personal computers.
  • Working knowledge of Dewey Decimal classification numbers.
  • Working knowledge of the basic operation, maintenance and troubleshooting of library automated systems and personal computers.
  • Working knowledge of correct grammar, punctuation and spelling.
  • Some knowledge of instructional course development and classroom presentation methods and techniques.
  • Some knowledge of general library collection systems.
  • Some knowledge of basic mathematical functions, including counting money.
  • Skill in the use of audiovisual equipment used in a training environment.
  • Skill in keyboarding.
  • Ability to develop training courses that achieve training objectives.
  • Ability to schedule, coordinate and conduct training activities.
  • Ability to measure training effectiveness and recommend improvements.
  • Ability to work effectively with others.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to use a computer and related software.
  • Ability to follow oral and written instructions.
  • Ability to maintain work related records and prepare reports.  
  • Ability to safely operate a motor vehicle.
  • Ability to accurately sort, file, and/or retrieve material using alphabetical, numerical and chronological systems.
  • Ability to lift, push, or handle library materials weighing up to 20 pounds.
  • Ability to stand, bend and kneel.
  • Ability to stand, sit and walk for extended periods of time.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Plans, organizes and conducts computer training classes, at various locations, for Library customers in areas such as basic computer software and hardware, accessing online library catalogs and other materials, conducting internet research, and using desktop software and printing resources.
  • Performs routine maintenance and testing of computer software, hardware and peripheral equipment to minimize down time and to allow customers maximum computer usage during library operating hours.
  • Responds to inquiries from the general public by providing information on library services and resources.
  • Monitors customer's computer usage to ensure adherence to departmental computer use guidelines.
  • Gathers, compiles and compares statistical information utilized for resource allocation justification and to measure goals.
  • Attends community outreach workshops to increase community awareness of available library services and programs.
  • Reviews websites and trade journals for up to date information on changes in computer literacy programs.
  • Checks library materials in and out, issues library cards, collects fines, and performs circulation desk associated duties.
  • Performs other related duties as required.  

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

Conclusion

WHAT'S IN IT FOR YOU

Veteran’s Preference:

Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

Equal Opportunity Employer:

Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

Hillsborough County is a drug free workplace.

Response/Recovery Activities:

Employees may be required to participate in response/recovery activities in response to a major emergency or natural disasters affecting County operations. In such situations, every effort will be made to maintain operations, but employees may be assigned to carry out response activities suited to their skills and capabilities. *MON*