An incumbent in this class supervises staff who directly provide, coordinate and monitor the delivery of professional family services to children, youth and their families to resolve problems involving child abuse, neglect, dependency, antisocial behavior and family dysfunction.
- Supervises a staff of 5-8 professional, paraprofessional and clerical staff.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Assigns cases to staff; establishes caseload controls; reviews case histories and monitors treatment plan for conformity to social work principles and progress in meeting client needs.
- Holds individual and unit conferences to discuss cases, problem areas, work load and resources; evaluates performance of staff.
- Conducts orientation for new employees and ongoing training on case management theories and principles and policies and procedures.
- Evaluates and prepares reports on unit effectiveness in meeting program goals; prepares reports on monthly statistics for treatment activity, placement and custody and other surveys and reports as requested by superiors.
- Acts as intermediary in resolving problems encountered by staff in attempting to coordinate service plans requiring interdivisional and/or interagency cooperation.
- May provide support and act as backup to staff in crisis situations, such as potential suicides, assault and battery against youths and sexual abuse cases. May be required to isolate and/or physically restrain youths which are acting out.
- May be called upon to provide direction in emergency situations which requires immediate attention.
JOB REQUIREMENTS for Family Service Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
- Six months experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protection services, physical/mental health treatment and prevention or rehabilitation.
- Three years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
- Three years experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
- Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
- Six months experience in narrative report writing.
- Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.
- Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).
Additional Posting Information
Merit Only: Current State of Delaware employees in a position covered by the Merit System and who have completed their initial probationary period.
Conditions of Hire
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware – An Equal Opportunity and Affirmative Action Employer.