Motor Vehicle Services Manager

Recruitment #022117-MBCZ06-551100

Summary Statement

The incumbent in this position has primary statewide focus on managing the Vehicle Services title and registration; dealer services; and motor carrier programs. Duties include managing Vehicle Services projects related to statewide computer program upgrades, working with other DMV managers to ensure Vehicle Services staff consistency across all DMV lanes, and resolving customer inquiries


Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

  1. Six months experience in overseeing title and registration functions.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Administers, plans, organizes, executes, controls and reviews all activities of an assigned Motor Vehicle Services operation to determine compliance and efficient workflow; revises procedures and work assignments.
  • Serves as the highest technical expert in the assigned area; provides interpretation of Motor Vehicle Services laws, rules, and regulations.
  • Reviews, evaluates and analyzes existing, proposed or newly enacted laws; provides advice on implementing new and or revised laws, rules, regulations, policies and procedures.
  • Develops and/or recommends the assigned program budget. May prepare grant applications. 
  • Develops and revises program manuals. May draft and revise other manuals, tests, legislation and procedures.
  • Communicates with legislators, law enforcement officials, state agencies, national organizations and the public to exchange information, interpret, and explain program, laws, rules, regulations, policies and procedures, resolve problems, and to develop uniform standards.
  • May supervise staff directly or indirectly through subordinate supervisors.

Job Requirements

JOB REQUIREMENTS for Motor Vehicle Services Manager 
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
  1. Six months experience in program evaluation which includes evaluating programs and services to identify problems, determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.
  2. Three years experience in interpreting motor vehicle laws, rules, regulations, standards, policies and procedures.
  3. Six months experience in recommending alternatives, improvements, courses of action and other changes based on findings.
  4. Six months experience in narrative report writing.

Conditions of Hire

Applicants must be legally authorized to work in the United States.  DelDOT does not provide employment-based sponsorship.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.   


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.