Specialist Clerk II

This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County.

Reinstatement:
Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position.

Transfer:
You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

Voluntary Demotion:
You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

 

Human Resource Services provides state and local mandated support services to all County departments, agencies and to some special districts including: merit-based examinations, position classification, salary administration, grievance resolution, disciplinary appeals, labor negotiations, unemployment insurance, employee benefits, and dental insurance. There are three areas in which Human Resource Services provides discretionary services: Training, Departmental Personnel Support Services, and Child/Family Care Programs.

The Human Resource Services Department, while upholding the principles of the Merit Systems, Civil Service System, and other laws, principles or mandates which affect personnel administration, is responsible for the administration of programs under the purview of the Civil Service Commission and other Countywide personnel-related programs including labor relations in a manner which will enhance and support all other County agencies and departments as they provide services to the public or provide support to other County operations.

THE POSITION
Under general supervision, to do the most difficult or complex clerical work, requiring the exercise of substantial initiative, judgment, and independence within the framework of County or department policies and procedures.  This position will provide clerical support to the Workers’ Comp Unit.  prepare workers' compensation packets, tracking employees on FMLA, provide front counter coverage, scanning, filing. 

Incumbents of positions in this class perform duties requiring greater exercise of initiative and judgment beyond that of the lower-level Specialist Clerk. Specialist Clerk II positions require a more thorough knowledge of broad and complex procedures, systems, rules, codes and policies in order to perform assigned duties. Positions are often characterized by the time constraints to complete tasks and include substantial financial and/or legal liability to the County of the tasks. The position is expected to function in a sensitive and highly confidential environment where incumbents exercise considerable independent judgment and decision making in areas such as, investigations, employee relations, protective services or vendor/contract coordination for a County agency.

Performance at this level requires the ability to interpret and apply specific codes, laws, ordinances, legal documents or technical terminology. Such positions normally require a minimum of one year of training in order to make decisions and determinations based on the specialized department and program knowledge.

Either I
The equivalent of one year of experience in the class of Specialist Clerk I or in an equivalent or higher level clerical class in the Alameda County classified service. (Non-classified includes District Attorney’s Office and the Hospital Authority.)

Or II
The equivalent of three years of full-time clerical experience.

License: Some positions may require a valid California Driver’s license.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:
• Modern office practices and procedures, including business correspondence, filing, and standard office equipment operations.
• Thorough program knowledge of work requiring the application of a variety of rules, procedures, codes, calculations, and systems is required in some positions.
• Techniques and practices for dealing with individuals from various socio-economic and ethnic groups, in person, via telephone, and through correspondence (may include contacts with irate and hostile individuals).

Ability to:
• Analyze and problem solve.
• Communicate orally and in writing.
• Make independent decisions and take initiative.
• Demonstrate interpersonal sensitivity.
• Plan, organize and coordinate work.
• Work independently.
• Adapt to challenging situations.

SELECTIVE CERTIFICATION CRITERIA:

For positions requiring the ability to type at a speed of not less than 40 net words per minute from clear copy. Typing must occupy more than 10 percent of working time. Typing may be on a typewriter, or a personal computer.

DEFINITIONS USED IN CRITERIA OF "DISTINGUISHING FEATURES":

Specialized Knowledge:

Indicates that a minimum of one year of specialized education or equivalent on-the-job training is necessary to acquire this specialized knowledge.

General Knowledge:

Indicates that information concerning a few of the more easily understood aspects from a variety of sources or complete understanding of all aspects from one source is required in order to perform the duties.

Working Knowledge:

Indicates an understanding of the usual finer points of general knowledge and an understanding of the details from a variety of sources is required in order to perform the duties.

Thorough Knowledge:

Indicates complete and broad understanding of all aspects and details of clerical work which requires the application of a variety of sources (i.e., codes, County and department policy, rules, systems, and procedures) is required in order to perform the duties.

Clerical work:

Work involving internal and external communications, recording and retrieval of data, and/or information and other paper work required in an office.

ALTERNATE RANGE CRITERIA:
1. For positions requiring incumbents to take and transcribe dictation via shorthand or dictating machine recording; these duties must occupy more than 10 percent of working time.

To apply please contact Wanda Liu at (510) 272-6750 or wanda.liu@acgov.org to apply.

You are encouraged to apply immediately as this posting is open until filled and may close at anytime.

The selected candidate will have to go through a thorough background check which consists of:  criminal, credit, driving, personal contacts and employment references.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.