Information Systems Specialist

This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County.

Reinstatement:
Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position.

Transfer:
You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

Voluntary Demotion:
You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

Location: Santa Rita Jail – 5325 Broder Blvd., Dublin CA 94568
Shift: Monday – Friday- 8:00- 5:00 pm (some weekend/evening work may be required)  

About The Alameda County Sheriff's Office

The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) and the American Correctional Association (ACA). Additionally, the Sheriff's Office Crime Lab is nationally accredited by the American Society of Crime Laboratory Directors/Laboratory Accreditation Board (ASCLD/LAB). The Sheriff's Office Explosive Ordinance Disposal Unit has also been awarded national accreditation through the Bomb Squad Commanders Advisory Board.

The Sheriff's Office has a current adjusted net budget of approximately $379 million and has over 1600 authorized positions, including an excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff Gregory J. Ahern, who is assisted in the operation of the agency by Undersheriff Richard T. Lucia, Assistant Sheriffs Brett Keteles and Casey Nice.

The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following:

• Providing security to the Consolidated Superior Courts
• Operating the Coroner's Bureau
• Operating a full service criminalistics laboratory
• Performing Civil Process
• Operating two County Jails (Santa Rita and Glenn Dyer Detention Facility)
• Operating the County Office of Emergency Services
• Providing patrol and investigative services to the unincorporated areas of Alameda County
• Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin, Peralta Community College District, Oakland-Alameda County Coliseum complex, Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District.
• Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements.
• Providing Fish and Game enforcement
• Project Director of the Narcotics Task Force
• Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force
• Operating a Marine Patrol Unit in the San Francisco Bay waters.

For additional information, you may visit the Sheriff's Office website at: http://www.alamedacountysheriff.org/

The Position:
Under general supervision, assists in planning, configuring, installing, troubleshooting and supporting agency/departmental Local Area Networks (LANs), Wide Area Networks (WANs) and other computer systems and related equipment; provides consultation to departmental support staff and management on hardware and software issues; and performs related duties as required.

Typical Duties:
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

• Coordinates and participates in providing technical assistance to computer users regarding hardware and software, application and connectivity problems may act as system(s) administrator.
  
• Serves as primary contact in troubleshooting assigned systems; fixes problems as assigned.
  
• Develops custom applications and reports for assigned computer systems including databases, spreadsheets, macros, and other programs.
  

• Analyzes user application requests and assists in system design.

• Researches, analyzes, and evaluates new hardware and software products for use by County departments. 
  
• Stays abreast of new trends and innovations relating to the use of computers and other technology and applications.
  
• Analyzes and resolves database related problems.
  
• Works with users, vendors and management to help define data needs to facilitate departmental business plans.
  
• Develops and monitors system security measures.
  
• May assist in the development of Web content such as slide shows, portable document format files, animations, HTML, Active Server Pages, Java Scripts and Java Applets.
  
• Assists in the administration, operation and support plans for utilization of Web technology and resources. 
• Prepares and maintains user procedural manuals.
  
• Provides new user computer orientation and system overview; provides formal or informal training as needed.

 Desired Skills:        

• Above average oral and written communications skills       
• Flexibility, dependability, initiative, good time management, and multi-tasking skills       
• Organizational skills and an attention to detail     
• Creativity and resourcefulness in problem solving      
• Intermediate level computer skills (Word, Excel, PowerPoint, Publisher, and Access)      
• Above-average knowledge of CRIMS, CLETS, AJIS, Windows & Active Directory      
• Basic PC hardware installation, troubleshooting, and proper repair/replacement        
• Desktop support, assessing software and hardware issues within Windows OS

The equivalent of one year of full-time experience in developing and maintaining information technology systems including LAN/WAN systems.

Special Requirement:
Must pass a thorough background investigation

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Modern computer technology to develop, administer and maintain computers and network systems.
• Information technology concepts.
• Methodologies for analyzing systems, procedures and workflow.
• Office software applications.
• Functions and capabilities of database systems.
• World Wide Web technology.
• Network infrastructure technology.

Ability to:

• Function as system administrator.
• Maintain existing office software applications.
• Make effective decisions.
• Plan and organize.
• Identify and correct problems with computers and related equipment.
• Analyze problems related to database design, system interactions and cross platform issues.
• Prepare and maintain documentation, records and logs.
• Communicate effectively both orally and in writing.

Qualified candidates will be contacted directly to schedule an interview.

To apply please contact Alysia Evans at (510) 208-9813 or AEvans@acgov.org to apply.