Personnel Services Manager (Promotional)

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of Alameda County Human Resource Services Department by 5:00 p.m. on Monday, March 19, 2018.  Failure to submit the Supplemental Questionnaire will result in disqualification.

THE AGENCY 

The Human Resource Services Department provides state and local mandated support services to all County agencies, departments and to some special districts regarding: merit-based examinations, position classification, salary administration, grievance resolution, disciplinary appeals, labor negotiations, unemployment insurance, employee benefits, disability case management, training and organizational development and provides departmental personnel support services.  The Department further supports the Civil Service Commission and its implementation of the Civil Service Rules.  We pride ourselves in delivering high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals.  The resulting list is anticipated to be used to fill future vacancies in the Personnel Service Division which provides merit based recruitment, examination, classification, and compensation services efficiently in order to engage with, attract and retain a qualified and diverse talent pool that meets the needs of County departments enabling them to continue to provide excellent public services.

THE POSITION

Under general direction, the Personnel Services Manager serves as one of two first-line supervisors in the Personnel Services Division of the Human Resources Services Department and is responsible for program management and direct supervision over the work of professional, technical and support staff. These positions plan, organize, and direct County-wide Human Resources programs within the Personnel Services Division of the Human Resource Services Department; coordinate program elements  with other County departments; assist in the planning and administration of major programs and studies; assist County departments in implementing and administering human resource management functions; assist with personally handling the more complex or sensitive assignments and projects with important technical and public relations aspects; and perform related work as required.  This class is distinguished by its first-line supervisrorial responsibility from the class of Human Resources Analyst III which functions as lead.  It is further distinguished from the Human Resources Divisional Manager class which has overall managerial responsibility for the day-to-day operations of the Personnel Services Division.

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications stated below, the ideal candidate will be: 

• Someone prepared for advancement having achieved sufficient technical knowledge and skill in the operations, programs and services of the Personnel Services Division and who is experienced applying sophisticated knowledge of human resource policies and procedures to advise and assist diverse stakeholders.
• Someone capable of training, coaching, counseling, and supervising staff and activities of a centralized division providing countywide recruitment, examination, classification, and compensation services.
• Someone who adapts easily to change and maintains effectiveness when leading and experiencing major changes in work responsibilities, structures, processes, requirements, or cultures.
• Someone who is an effective communicator who takes responsibility for understanding and interacting with others and is able to manage conflict and maintain effective relationships.
• Someone who is a tactical decision maker and creatively solves problems by adeptly obtaining information and identifying and understanding issues, relationships, challenges, and opportunities.
• Someone focused on improving human resource services based on changing needs and ensuring the customer’s perspective remains a driving force behind operational decisions and activities.
• Someone who is a strategic collaborator with the ability to plan and organize work for self and others in order to ensure that work is completed efficiently and achieves desired outcomes.
• Someone who possesses an air of confidence and creates a good first impression by professionally commanding attention and earning the trust and respect of others.

 Please CLICK HERE for the full Personnel Services Manager job description.

The most suitably qualified candidates will possess the following core competencies:

Knowledge of:

• Principles of public administration and management. 
• Principles of organizational analysis and development. 
• Principles of classification structures and concepts. 
• Principles and techniques of public personnel administration including job analysis and position classification, conducting audits, wage and salary administration, recruitment and personnel selection, employer-employee relations, and training. 
• Principles and techniques of employee recruitment and selection processes. 
• Public relations and marketing strategies. 
• Federal, State and local laws, rules and guidelines relating to the hiring process and other areas of personnel-related activities. 
• Strategic planning process and implementation. 
• Successful recruiting strategies to attract diverse and high caliber candidates. 
• Modern office methods and procedures including a basic understanding of computer applications. 
• Labor Relations as related to recruitment/selection and classification/compensation. 
• Structure and operation of County Government. 

• Oral Communication - Includes person to person and presentations before large groups. 
• Written Communication - Includes daily correspondence and larger reports/presentations. 
• Decision-making - Includes making decisions that further the goals and needs of the County; includes using business acumen in making decisions that build a strong organization which delivers the highest level of service to diverse customers. 
• Analytical and Problem Solving - Includes using vision, strategy, and innovation to deal with change. 
• Planning and Organization - Includes using vision, strategy and innovation to maximize resources. 
• Management Control/Supervision - Includes making excellent hiring choices, developing staff professionalism, growth and competency, and giving honest and fair evaluations. 
• Leadership - Includes knowing when to lead and when to work effectively as part of a group; includes imparting to staff a commitment to the County’s mission, credo and goals; includes modeling excellence. 
• Interpersonal Sensitivity - Includes fair treatment of all persons in both oral and written communication. 
• Flexibility - Includes working with change using vision, strategy and innovation 
• Resistance/Adaptation to Stress - Includes staying calm under difficult conditions. 
• Strategic Management – Knows mission; understands public service environment; links human resources to the organization’s mission and service outcome; understands business processes and how to change to improve efficiency and effectiveness; knows business systems thinking. 
• Human Resources Development – Applies organizational development principles. 
• Employee and Labor Relations – Employs techniques for facilitating positive employee relations. 
• Workforce Planning and Employment – Knows human resources laws and policies; understands, values and promotes diversity.

THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) A structured panel interview which will be weighted as 100% of the candidate’s final examination score.  The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Employee Mortgage Loan Program
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.