Human Resource Services
Alameda Skyline

Program Services Coordinator

Skilled Medical Professional/Mental Health Specialty

Recruitment #17-6927-01

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Introduction

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

 

Application and Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

 

QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRIGNA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY.  THERE IS AN ADDITIONAL BI WEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL.  Qualified candidates may be tested to demonstrate language proficiency.

DESCRIPTION

THE COUNTY

Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county.  The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion.  Oakland, the County seat, is California's eighth largest city.  One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas.  As a major urban county, Alameda provides a full range of services to its citizens.  The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles.  The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.

 

THE HEALTH CARE SERVICES AGENCY

Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents.

 

BEHAVIORAL HEALTH CARE

It is the mission of Behavioral Health Care Services to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past.

 

Only through exemplifying the following Alameda County Behavioral Health Care Services values will we be successful:

 

ACBHCS

Access - where every door is the right door for welcoming people with complex needs;

Consumer and Family Empowerment - through shared decision‐making best practices, that clinically produce effective outcomes;

Best Practices - business excellence that uses public resources cost‐effectively;

Health and Wellness - by integrating emotional, spiritual and physical health care;

Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families;

Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse.

 

For more information about the department of Behavioral Health Care Services, please visit www.acbhcs.org/

 

THE POSITION

Under general direction, to coordinate the services available for specific target groups in Alameda County with particular reference to social services, health services, probation, research and development services, and services dealing with information and referral, transportation, and escort; and to do related work as required.

 

DISTINGUISHING FEATURES

Incumbents of this class serve as liaison between the County and community organizations, provide advice and assistance to strengthen existing agencies, locate gaps in services, develop plans for the provision of needed services, and evaluate initial requests for funding from public and private providers of services to target groups. They report directly to a department head, division director or assistant agency director within an agency. This classification is differentiated from that of Program Specialist in that Program Specialists are primarily involved with the planning, development, and evaluation of programs while Program Services Coordinators are primarily involved in community liaison activities and services. This class is distinguished from the class of Program Administrator I, in that Program Administrator I's are responsible for administering a program service.

 

IDEAL CANDIDATES 

In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for these positions will be Licensed Medical Professionals/Mental Health Professionals (LCSW, LMFT, PhD, PsyD, LPCC) well prepared for advancement to a coordinator role, and highly respected as: 

 

  • Technically adept and prepared for advancement as a Program Services Coordinator involved in community liaison activities and coordinating school health services associated with the Center for Healthy Schools and Communities, and other county, state and national school health services.
  • Someone who will take personal pride and satisfaction contributing as a Program Services Coordinator involved in community liaison activities and coordinating school health services associated with the Center for Healthy Schools and Communities. 
  • A strong coordinator with exceptional organizational skills and the ability to plan and organize work for self and others in order to ensure that work is completed efficiently and in a timely manner.
  • Someone with strong ties to the community who is capable of identifying opportunities and taking action to build strategic relationships between one’s area of focus with other areas, teams, departments, units, or organizations to achieve Center for Healthy Schools and Communities’ business goals. 
  • A practiced problem solver with good judgment capable of thinking logically, taking initiative and responding calmly under pressure in order to arrive at sound conclusions, make well supported decisions and take appropriate action.  
  • Someone that consistently and reliably ensures that a school based/linked perspective is the driving force behind business decisions and activities.
  • Someone capable of demonstrating leadership by making a positive impact on others, conveying confidence, creating positive first impressions, artfully and professionally holding attention, and earning professional trust and respect of others.  
  • An effective communicator and facilitator with excellent interpersonal skills focused on building an environment where diverse, multidisciplinary service delivery teams can work together to enhance the delivery of school based/linked health services for Alameda County communities. 

For a detailed listing of the duties and essential competency requirements for this position, please see the complete Program Services Coordinator job description.

 

MINIMUM QUALIFICATIONS

The minimum professional requirements for admission to the competitive assessment process include:

 

Experience:

The equivalent of six years of experience in a human services field, including one year of experience performing duties involving community liaison or outreach functions or multi-program coordination function. (A bachelor's degree in sociology or a closely related field may be substituted for the equivalent of four years of the required general experience. A master's degree in Social Welfare or a closely related field may be substituted for an additional year of experience).

 

License:

Possession of a valid California Motor Vehicle Operator's license.

 

Special Requirements:

Licensed Medical Professional/Mental Health Professional (LCSW, LMFT, PhD, PsyD, LPCC).

 

NOTE: Experience working with specific target groups may be required in the announcement of an examination. The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

 

The most suitably qualified candidates will possess the following competencies:

 

Knowledge of:

• Community-based organizations including public and private community resources.
• The local business community.
• Federal and state legislation and regulations affecting the elderly, perinatal care, the handicapped, refugees, non-English speaking people, or other target groups.
• Methods of strengthening existing viable services.
• Information and referral systems.
• Needs of specific target groups.


Ability to:

• Monitor and evaluate community-based programs providing services to the public.
• Develop and use needs assessments.
• Establish measurable objectives for community programs.
• Promote cooperative joint efforts among divergent groups.
• Work effectively with others and dealing tactfully with sensitive problems involving divergent viewpoints.
• Develop comprehensive reports and presenting them clearly to the public and others.
• Keep informed of community activities and problems involving the target groups.
• Enlist the aid and cooperation of various public and private agencies and groups.
• Communicate effectively in oral and written form.
• Analyze problems and situations to develop an appropriate course of action.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:  1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

 

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. 

We reserve the right to make changes to the announced examination components

 

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

 

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

 

TENTATIVE SELECTION PLAN:

 

Deadline for Filing

5:00pm, Tuesday, July 18, 2017

Review of Minimum Qualification

July 28, 2017

Supplemental Questionnaire Review for Best Qualified

August 17-18, 2017

Oral Interview Exam

September 12-13, 2017

 WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

 

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation.

 

In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

 

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance (Employer Credit)
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home Insurance
  • Commuter Benefits Program
  • Group Legal
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

 

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

 

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

 

Nicole Lewis-Bolton, Human Resources Analyst II

Human Resource Services, County of Alameda

(510) 272-6468 • nicole.lewis-bolton@acgov.org