Behavioral Health Clinical Manager

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.  Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRIGNA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY.  THERE IS AN ADDITIONAL BI WEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL.  Qualified candidates may be tested to demonstrate language proficiency.

THE COUNTY

Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county.  The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion.  Oakland, the County seat, is California's eighth largest city.  One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas.  As a major urban county, Alameda provides a full range of services to its citizens.  The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles.  The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.  

THE HEALTH CARE SERVICES AGENCY

Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. 

BEHAVIORAL HEALTH CARE

It is the mission of Behavioral Health Care Services to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past.

Only through exemplifying the following Alameda County Behavioral Health Care Services values will we be successful:

ACBHCS

Access - where every door is the right door for welcoming people with complex needs;

Consumer and Family Empowerment - through shared decision‐making best practices, that clinically produce effective outcomes;

Best Practices - business excellence that uses public resources cost‐effectively;

Health and Wellness - by integrating emotional, spiritual and physical health care;

Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families;

Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse.

For more information about the department of Behavioral Health Care Services, please visit www.acbhcs.org/

THE POSITION

Under general direction, Behavioral Health Clinical Managers plan, develop, manage and oversee the administration of behavioral health care clinic/program operations and services which include 8 or more paraprofessional and professional level staff; through subordinate professional-level and/or supervisory staff, they develop operational and administrative policies, procedures, standards and objectives; serve in a consultative role to management, community-based organizations and providers; participate in strategic planning and task force activities; develop and monitor clinic/program budgets and work plans; and perform related duties as assigned.

DISTINGUISHING FEATURES

Behavioral Health Clinical Managers are distinguished from the lower level class of Behavioral Health Clinical Supervisor in that the latter does not have overall responsibility for program planning, development and evaluation, program reporting and statistics, and program outcome monitoring.  It is further distinguished from the higher level class of the Community Support Center Director in that the latter oversees all outpatient community support centers/clinics.

EXISTING VACANCIES

The immediate vacancies for this position are described in more detail below; however, please note that the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies (including specialty designated vacancies) which may arise within the next year for the Health Care Services Agency.

Oakland Adult Community Support Center - The Oakland Adult Community Support Center (ACSC) is a behavioral health clinic that serves approximately 450 adults with serious behavioral health issues that interfere with their ability to live successfully in the community without the support of intensive case management and psychiatric care.  The ACSC Clinical Manager oversees three multi-disciplinary teams and a primary care integration clinic which consists of case managers, a psychiatrist and a nurse shared amongst the three teams.  The primary care integration clinic is a newly developed Substance Abuse Behavioral health Services Administration (SAMHSA) Grant that is in the process of being implemented.  This opportunity is ideal for a strong clinical manager who is well versed in psychiatric evaluation, diagnostic and clinical practices; who has experience working with large intensive behavioral health case loads; and who welcomes the challenge of directing and managing a large, multidisciplinary team of behavioral health providers.

Crisis Services Program

This program is designed to help individuals with mental health issues avoid unnecessary hospitalization and to provide short-term voluntary therapeutic treatment, short-term case management of adults in crisis, and to link adults to appropriate longer term mental health services. Services include: Telephone crisis intervention, walk in crisis intervention, evaluation for psychiatric hospitalization, assessment for assignment to ACBHCS case management services, urgent interim medication management and support, limited brief treatment psychiatric consultation for primary care providers, evaluate consumers for eligibility and assignment to levels of care.

 Criminal Justice Mental Health Program – This program provides a range of services within the county jail and in courtrooms which are targeted to help make a difference in the lives of persons with mental illnesses and co-occurring disorders within the criminal justice system.  Specific “forensic” mental health expertise is a growing field in which mental health services overlap and interact with the legal system.  Through multi-disciplinary staff interaction with law enforcement, court systems, jail health care providers, and the larger mental health system of care, this program relies on a collaborative effort with community service providers to help transition individuals successfully back into the community.  This position is ideal for a well organized clinician who welcomes the challenge of directing and supervising a multidisciplinary team of mental health providers in a criminal justice setting where the work is often challenging, stimulating, rewarding, and never dull.

 IDEAL CANDIDATES

In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for this position will also exemplify the following critical attributes for success:  

-  A highly knowledgeable behavioral health clinician who keeps up with terminology and current developments and trends in the behavioral health system of care and who has achieved sufficient clinical knowledge and skill in the operations and services of a behavioral health care clinic/program which provides alcohol and other drugs and behavioral health services through county staff, private providers and community-based organizations.

 

-  Someone experienced in the design, implementation and management of large, complex behavioral health care programs and/or clinics, and who is able to oversee and direct resources, personnel and activities including multi-disciplinary teams.

 

-  A supportive supervisor capable of instructing, focusing and guiding others in accomplishing performance and work goals and objectives of behavioral health clinic/program operations and services.

 

-   Someone capable of identifying and understanding how external issues (e.g., economic, political, social and health care trends) impact the work of behavioral health care services and who is able to motivate and inspire others by providing leadership and setting a sense of purpose for the Clinic/Program.  

 

-   A competent decision maker capable of solving problems and taking appropriate action which is consistent with all available facts, constraints, and probable consequences in a fast paced, multidisciplinary environment by identifying and understanding issues, problems, and opportunities, and comparing data from different sources to draw conclusions.  

 

-  A collaborative spirit eager to actively participate as a member of a team with multiple agencies effectively. Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations, contributing successfully to the completion of goals and objectives aligned with the mission, vision and values of the Behavioral Health Care Services system of care. 

 

-  An effective communicator who conveys information and in a manner that meets audience needs; someone able to develop and maintain effective relationships with others and who relates well to people from varied backgrounds and in different situations. 

 

-  Someone who possesses an air of confidence and creates a good first impression by professionally commanding attention and earning the trust and respect of others.

 

Special Requirements: Must pass extensive background clearance from the Sheriff’s Department to work in the County Jail setting. 

For a detailed listing duties and essential competency requirements, please see the complete of Behavioral Health Clinical Manager job description.

 

Either I

Experience:
The equivalent of one year of experience in the class of Behavioral Health Clinical Supervisor in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.)

Or II

The equivalent of four years of post license experience as a behavioral health/mental health clinician providing clinical and/or case management services, of which one year must have been in a supervisory capacity equivalent to that of a Behavioral Health Clinical Supervisor in Alameda County.

AND

Education:
Possession of a Master's degree from an accredited school in social work, marriage and family therapy, psychology, counseling, nursing or related field.

License/Certification:

Possession of valid clinical license from the one of the applicable licensing authority: California Board of Behavioral Sciences, California Board of Psychology, or California Board of Nursing.

Some positions in this class require a valid California Motor Vehicle Operator's license. Applicants must possess such license prior to appointment to such positions.

Special Requirements:

In compliance with the Administrative Simplification provision of the Health Insurance Portability and Accountability Act of 1996 (HIPPA), employees in this classification are required to possess a National Provider Identifier (NPI) number prior to their first day of employment.

In compliance with Medicare regulations, eligible licensed clinicians in this classification are required to complete the "Medicare Enrollment Process for Physicians and Non-Physician Practitioners" through the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services, prior to their first day of employment. Approval for Medicare processing must be received from the CMS within 180 days of the date of hire. Active enrollment in Medicare is a condition of employment. Failure to attain or maintain active enrollment will result in termination.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Current theories, principles, and practices for services to clients with serious behavioral health care symptoms and diagnosis.
• Management principles and practices, including work planning, employee supervision and resource allocation.
• Principles, practices, funding sources and administrative requirements.
• Principles and practices of program planning and evaluation.
• Practices and techniques of programmatic analysis and report preparation.
• Psychological diagnostic methods and terminology.
• Cultural and social factors affecting behavior patterns.
• Wellness, recovery and resiliency oriented strategies and supports.
• Dual recovery/co-occurring disorder treatment, screening and assessment tools.
• Community needs, resources and organizations related to behavioral health care.
• Clinical standards of practice and licensure requirements.
• Principles and practices of direct client service delivery.
• Principles of social needs, problems, attitudes and behavioral patterns.
• Applicable federal, state and local laws, rules and regulations.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Computer applications related to the work.


Ability to:

• Work collaboratively with multi-disciplinary teams, community resources and organizations.
• Organize and prioritize work, and meet critical deadlines.
• Interpret, explain and apply regulations, policies and procedures.
• Communicate clearly and effectively, both orally and in writing.
• Analyze, evaluate and make sound decisions.
• Prepare clear, accurate and effective reports, correspondence and other written materials.
• Establish and maintain effective working relationships.
• Demonstrate interpersonal sensitivity and work with a diverse population.

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. 

***We reserve the right to make changes to the announced examination components***

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN:

Deadline for Filing	5:00pm, Monday, July 17, 2017
Review of Minimum Qualification	July 27, 2017
Supplemental Questionnaire Review for Best Qualified	August 10-11, 2017
Oral Interview Exam**	September 5-6, 2017

**The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance (Employer Credit)
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home Insurance
• Commuter Benefits Program
• Group Legal
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Nicole Lewis-Bolton, Human Resources Analyst II

Human Resource Services, County of Alameda

(510) 272-6468 • nicole.lewis-bolton@acgov.org