Tuesday, December 12, 2017

Assessor's Technician III (PROMOTIONAL)

Recruitment #17-2508-01

Introduction

YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY

THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION

The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.  Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney's Office, the Medical Center, and the Superior Court) by Monday, October 16, 2017.

A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted on-line.

Qualified bilingual persons who speak English and are also fluent in Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Language are especially encouraged to apply.  There is an additional bi-weekly compensation for persons in positions designated bilingual.  Qualified candidates may be tested to demonstrate language proficiency. 

The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

DESCRIPTION

THE DEPARTMENT

The Assessor’s Office is currently seeking an Assessor Technician III to contribute enthusiastically to its mission to provide timely and accurate appraisal services in a manner resulting in fair and equitable treatment for all Alameda County taxpayers.  With a proposed staffing level of 175.47 full‐time equivalent positions, this team of professionals provides mandated assessment services performed in accordance with the California Constitution, Revenue and Taxation Code, Government Code, and State Board of Equalization guidelines and directives. The primary mandated services of the Assessor's Office include: locate and identify the ownership of all taxable property in Alameda County; determine the taxability of all property; determine the re-appraisability of property changing ownership or having new construction added; annually assess all real estate in accordance with the provisions of Article XIIIA of the State Constitution (Proposition 13); annually assess all taxable personal property at its fair market value; determine and apply all legal exemptions against these assessments; and surrender an accurate assessment roll to the Auditor's Office prior to July 1st each year.  To learn about other major functions of the Assessor's Office please visit the Assessor’s website at: http://www.acgov.org/assessor

THE POSITION

Assessor Technicians, under varying levels of supervision in the Office of the Assessor, review and examine a variety of recorded documents regarding changes of ownership and transfer of properties, examine a variety of source documents for correctness and conformance with Assessor’s standards; and perform related duties as required. 

This class is the advanced journey level clerical classification in the series. Incumbents, under general supervision, perform the most complex duties involving changes of ownership of real property, applications and documents relating to real property Assessment Appeals, a variety of complicated exemptions claims, reassessment exclusion claims, and the most difficult to interpret documents relating to valuation or sale of property and assessment. Incumbents may deal directly with the public, in person or on the telephone, and duties are characterized by the high complexity of work, which requires independent decision making and judgment and a thorough knowledge of the most intricate procedures, rules, codes, policies and computer applications of the Office of the Assessor.

IDEAL CANDIDATE

In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for this position will possess:

  • direct experience administratively supporting and working with the assessment roll;
  • will be resourceful and knowledgeable of the breadth and scope of different assessment services; and will have experience providing exceptional customer service and interacting and relating well with others in a fast paced public environment.

Ideal candidates will also exemplify the following critical attributes for success:

  • An effective communicator who clearly conveys information and ideas and interacts with others by relating well to people from varied backgrounds and in different situations; and who exemplifies understanding, courtesy, tact, empathy, concern, and politeness.
  • Someone who is capable of planning and organization the execution of administrative and clerical activities by establishing a course of action for self and others to ensure work is completed efficiently.
  • Someone who values self-development and aspires to be a continuous learner who creates and takes advantage of learning opportunities and applies newly gained knowledge and skill on the job; is open to differing and new perspectives, attitudes, and behaviors; and takes steps to continuously evaluate and improve performance.
  • Someone with a keen attention to detail and the ability to accomplish tasks by considering all pertinent information, accurately following and checking processes and tasks, and consistently performing and monitoring work over time. 

 

MINIMUM QUALIFICATIONS

Either I

The equivalent of one year of full-time experience in the class of Assessor’s Technician II or in an equivalent or higher level clerical class in the Alameda County service, which must have included duties similar to those of Assessor’s Technician II.

Or II

The equivalent of three years of full-time experience in a Title company or in a related field performing complex and technical duties related to real property transactions.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

In addition to meeting the minimum qualification the most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Modern office practices and procedures including the use of computer hardware and software and related equipment specific to the Office of the Assessor.
• Laws, regulations and codes governing the transfer and/or appraisal of real property, Assessment Appeals, and Exemptions claims; and related legal terminology.
• Business correspondence, filing and standard office equipment operations.
• Techniques and practices for dealing with individuals from various socioeconomic and ethnic groups both in person and on the telephone.

Ability to:

• Use software applications specific to the Office of the Assessor.
• Apply laws, regulations and codes governing the transfer and/or appraisal of real property, Assessment Appeals, and Exemptions claims.
• Apply legal terminology related to the transfer of real property, Assessment Appeals, and Exemptions claims.
• Establish and maintain effective working relationships with staff, peers, other agencies and the public (sometimes in stressful situations).
• Analyze situations evaluate different courses of action and draw logical conclusions.
• Organize and maintain accurate files and records.
• Perform detailed office support work.
• Prioritize work and coordinate several activities to meet critical deadlines.
• Communicate effectively orally
• Communicate effectively in writing.
• Understand and follow complex oral and written instructions.
• Work independently to carry out assignments with minimal supervision.
• Review the work of others for accuracy and conformance with accepted standards.

EXAMINATION COMPONENTS

The examination will consist of the following steps:

  1. A review of candidates' application to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. An oral interview which will be weighted as 100% of the candidates' final examination score.  The oral interview may contain situational exercises.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Candidates must attain a qualifying rating on each portion of this recruitment.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN:

Last Day To File:                                    Monday, October 16, 2017

Review of Minimum Qualifications:      Monday, October 23, 2017

Panel Interviews:                                    Week of November 6, 2017

*The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*  Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Anna Montoya, Human Resources Analyst II
Human Resource Services Division, County of Alameda
510-272-6459
www.acgov.org/hrs

ALAMEDA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER