Monday, December 11, 2017

Training and Education Center Director

Recruitment #17-0473-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Postmarks are not accepted. Applications will only be accepted online.

DESCRIPTION



THE CENTER:
The Training and Education Center provides high quality training and organizational development services to County employees and departments and other public and private organizations. Over the past several years, the Center has promoted workforce/succession planning and development. Training and development of current and future leaders focuses on building competencies needed to continue moving the County toward achieving its countywide initiatives. Services are offered in areas such as leadership, communication, and technology. The Center continues to provide customized training, organizational development, and space/facilities that support meetings and conferences, utilizing technology on a fee-for-service business model. The Center serves both external customers (corporate and non-profit organizations, cities, and special districts) as well internal customers (County departments/employees). The Center continues to focus on programs that increase the competencies, skills, and leadership capabilities of staff and management, and that assist departments in reducing liability, increasing efficiency, retaining talent, and planning for future talent needs.

To learn more about the Center visit their website at: http://trainingcenter.acgov.org/

THE POSITION:
The Training and Education Center Director directs the Center as the leading-edge source for innovative learning in the County and the community it serves; provides expert professional assistance to County management and senior management in private and non-profit organizations in the areas of training and organizational development; directs the operation of a 10,000 square foot comprehensive, state-of-the-art conference/teleconference facility and; develops and implements a business plan that operates the center as an entrepreneurial entity for the benefit of its customers and the community.

This is a single position classification reporting to the Director, Human Resource Services.  The scope of responsibilities are Countywide and regional, servicing clientele encompassing both internal County departments and employees as well as external customers, including but not limited to high level management from private companies, senior management from other cities, counties and districts and boards and executives from non-profit entities.

Key Duties:

  • Develop and direct the design of business, strategic and marketing plans for the successful operation of the Training and Education Center in its role as the leading-edge source for innovative learning in the County and the regional community, with the vision of increasing productivity and quality public service.
  • Assist in the development, modification and implementation of the business, strategic plans of other County departments in support of County executives and their staff.
  • Develop and direct the implementation of goals, objectives, policies, procedures and work standards for the Training and Education Center.
  • Develop and direct the successful operation of the Training and Education Center's separate businesses (services and products) e.g. training programs, organizational consulting, and facility rentals.
  • Evaluate revenue potential, manage costs and invest resources for the enhancement of services and products for internal County and external customers.
  • Develop and direct development programs for executive, mid-management, and line staff in various areas, i.e., online learning, reengineering, organizational development, entrepreneurial government and leadership, and customer focused, high quality services.

   

THE IDEAL CANDIDATE:
The successful candidate is a seasoned professional whose background reflects progressively responsible Training and Organizational Development and leadership experience with proven success building organizational capability and enhancing employee performance through innovative programs. 

In addition to meeting the minimum qualifications of the position, the ideal candidate will exemplify the following critical attributes:

  • Results Orientation – Successful candidate will have demonstrated experience in achieving results by setting and attaining challenging goals.
  • Strategic Decision Making – A tactical thinker that is able to gather, organize and evaluate information; establish short and long term goals; execute a plan of action and make adjustments, if required.
  • Program Management – Ability to design, implement and manage multiple programs and direct the related personnel and resources to ensure successful execution of program activities.
  • Political Savvy – Proven ability to exhibit confidence and professional diplomacy while effectively relating to people at all levels internally and externally.
  • Business Acumen – Using economic, financial, market and industry data to understand and improve business results, understand industry trends and leverage one’s own understanding of the organization to contribute to effective business strategies and tactics.
  • Collaboration – Proven ability to work cooperatively with others to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.
  • Change Leadership – Provides direction and focus during the organizational change process and assist with the development of strategies to manage the change process.
  • People and Organizational Development – Actively commits to plan and support the development of staff and identifies new technical and/or business capabilities needed to improve organizational performance and efficiency.

Additionally, ideal candidates will have exceptional experience in the following areas:

  • Curriculum design and training delivery, for both instructor led and e-learning.
  • Strategic and tactical leadership and management practices.
  • Staff career development programs.
  • Background with conference/meeting planning services and demonstrated acumen with
    marketing concepts and techniques.

MINIMUM QUALIFICATIONS

Possession of a Bachelor’s Degree from an accredited college or university with major study in organizational development, instructional design or education, public or business administration, industrial psychology or a closely related field. Master’s Degree preferred.

AND              

The equivalent of seven or more years of professional level organizational development and training experience, at least four of which have been in the strategic design, administration, and marketing of training and development programming in a large public agency or company.

KNOWLEDGE AND SKILLS

Knowledge of:  

  • Methods of organizational development intervention and training.
  • Curriculum and instructional design/development.
  • Business Plan development.  
  • Oral and written communication techniques.
  • Marketing concepts and techniques.
  • Public administration.
  • Supervising and counseling.
  • Conference/meeting planning services.
  • Principles of program budgeting and finance.
  • Principles of financial and program planning.  

Ability to:

  • Handle a wide variety of situations with diplomacy and tact.
  • Work with diverse customers and communities.
  • Deliver exceptional customer service, both internal and external.
  • Accomplish goals and objectives, building collaboration across organizations.
  • Lead and manage organizational change.
  • Handle complex personnel issues.
  • Make politically astute decisions.
  • Self-initiate, think independently.
  • Develop and implement comprehensive, visionary, strategic business plan.
  • Plan, implement, execute, and evaluate training, organizational development, and conference services.
  • Plan, develop, oversee and conduct organizational development interventions.
  • Speak and write effectively.
  • Develop curriculum and deliver training.
  • Build alliances and cooperative relationships within the County and in the external business community.
  • Negotiate business agreements.
  • Market center facilities.
  • Read, understand, present and explain financial reports.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF the following steps:

1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:

Tuesday, August 22, 2017

Review of Applications for Minimum Qualifications:

August 25, 2017

Review for Best Qualified:

September 7, 2017

Oral Examination:

September 18, 2017

*WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance (Employer Credit)
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home Insurance
  • Commuter Benefits Program
  • Group Legal
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you.

All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox.  If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Sam Gee, Personnel Services Manager
Human Resource Services, County of Alameda
510-267-9492