Community Outreach Worker II

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Postmarks are not accepted.  Applications will only be accepted on-line.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted.  Failure to submit the Supplemental Questionnaire will result in disqualification.

Qualified Bilingual Persons are Encouraged to Apply:   

Bilingual persons who speak English and are also fluent in Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian, or Sign Language are especially encouraged to apply.  There is an additional bi-weekly compensation for persons in positions designated bilingual. Qualified candidates may be further tested to demonstrate language proficiency.  

THE HEALTH CARE SERVICES AGENCY

Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced licensed professionals to become part of a service delivery team dedicated to the optimal health and well being of Alameda County residents.

PUBLIC HEALTH DEPARTMENT (PHD)

Alameda County Public Health Department has worked for over 80 years to improve the health and safety of its residents and the neighborhoods they live in. Traditional public health concerns such as disease outbreaks, environmental hazards and access to health care have been joined by contemporary concerns: bioterrorism, crime, violence, and substance abuse. Each of these poses a threat to public health and wellness. And each calls for short and long-term solutions that lie well outside traditional public health boundaries.  For more information about our Alameda County Public Health Department, please visit the Alameda County Public Health Department, www.acphd.org.

VACANCIES

The immediate vacancies in this classification are located in the Health Care Services Agency's Public Health Department; however, please note that positions in this classification can also be found in the Community Development Agency.  The eligible list resulting from this recruitment and selection process may be utilized to fill other future vacancies while the eligible list is active, one year from the date of promulgation.

THE POSITION

The incumbent appointed to the classification of Community Outreach Worker II, under general supervision, performs casework and a variety of community and educational outreach activities in health care/social services programs; acts as a liaison between communities, agencies, other resources and services and program staff; and performs related work as required.

IDEAL CANDIDATE

In addition to meeting the minimum qualifications stated below, the ideal candidate for this position will demonstrate experience in the following areas:

• A satisfactory level of technical and professional skill or knowledge in position related areas;
• Adaptability- Maintaining effectiveness when experiencing major changes in work responsibilities;
• Customer Focus- Ensuring that customer focus is a driving force behind decisions, and activities;
• Building Trust- Interacting with others in a way that promotes confidence in one’s intentions and those of the organization;
• Collaboration- Working effectively and cooperatively with others; establishing and maintaining good working relationships;
• Outreach Education/Health Promotion- Support, explain and instruct clients/customers in understanding of available health and community resources.  Formal Presentation- Present ideas effectively to individuals or groups;
• Effective communication - Clearly convey information and ideas; and interact well with others by relating people from varied backgrounds and in different situations; and who exemplifies understanding, courtesy, tact, empathy, concern, and politeness;
• Making a positive impact on others by exuding an air of confidence, creating good first impressions by professionally commanding attention, and earning the professional trust and respect of others;
• For the Community Development Agency, proficient bilingual skills (Spanish).
  

For a detailed listing of the duties and essential competency requirements for this position, please see the complete Community Outreach Worker II job description.

Either I

- Experience:

The equivalent of six months of full-time satisfactory experience in the Community Outreach Worker I in the Alameda County classified service.

Or II

- Experience:

The equivalent of two years’ full-time experience working in a community outreach program performing duties, such as: Intake, peer counseling, obtaining personal history data needs, non-clinical assessments, client community health education, program screening, placement and referral.

- Substitution:

The equivalent of an AA degree (60 semester or 90 quarter units) from an accredited college in health services, social science health education or a related field, such as Psychology or Counseling, may be substituted for one year of full-time experience in pattern II above.

License/Certificate: 

- Some positions may require a certificate in Tuburculant Skin Testing, Phlebotomy and HIV Counseling.
- Some positions may require a valid California Motor Vehicle Operator's License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Availability of community and governmental services and resources. 
• Interviewing techniques and methods. 
• Principles of counseling and health education. 
• Basic social needs, problems, attitudes and behavioral patterns. 
• Basic principles of health promotion, disease prevention, and preventive health care. 
• Community structure and dynamics and method of group facilitation. 
• Outreach program development, implementation and evaluation. 
  Computer database operation and basic data entry skills.

Ability to:

• Establish and maintain effective working relationships with clients, their families, professionals, paraprofessional and support staff in the department, outside agencies, schools and with the general public in a variety of ethnic and cultural communities.
• Communicate clearly and effectively, both orally and in writing. 
• Follow prescribed procedures. 
• Obtain and maintain accurate case information. 
• Perform phlebotomy with applicable training. 
• Understand and accept differences in attitudes toward health problems, resulting from medical, cultural, financial or other forms of deprivation. 
• Work with persons infected with communicable disease. 
• Plan and implement presentations of program objectives and guidelines. 
• Analyze client activities and integrate appropriate program activities/services. 
• Gain confidence and obtain personal and confidential data from clients across ethnic and cultural lines. 
• Research, prepare and deliver preventive health presentations.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox.  If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Monique Hill, Human Resources Analyst III

Human Resource Services, County of Alameda

(510) 208-4841; E-Mail Monique.hill@acgov.org

www.acgov.org/hrs

Alameda County is an Equal Opportunity Employer