Human Resource Services
Alameda Skyline

Programs Performance Management and Accreditation Director

Recruitment #16-5760-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Applications will only be accepted on-line.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Postmarks are not accepted. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

DESCRIPTION

HEALTH CARE SERVICES AGENCY
Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents.


PUBLIC HEALTH DEPARTMENT

Alameda County Public Health Department has worked for over 80 years to improve the health and safety of its residents and the neighborhoods they live in. Traditional public health concerns such as disease outbreaks, environmental hazards and access to health care have been joined by contemporary concerns: bioterrorism, crime, violence, and substance abuse. Each of these poses a threat to public health and wellness and calls for short and long-term solutions that lie well outside traditional public health boundaries.  For more information about our Alameda County Public Health Department, please visit the Alameda County Public Health Department Website and latest Annual Budget document found on www.acgov.org


THE POSITION

The Programs Performance Management and Accreditation Director facilitates quality assurance, accreditation and authorization activities of a department or division located in the Public Health Department; develops policies and procedures to ensure compliance with department, Federal and State requirements; maintains an organizational quality program consistent with the department’s mission, vision, values and strategic direction; provides supervision and consultation to staff responsible for or engaged in quality assurance, authorization or accreditation activities.


THE IDEAL CANDIDATE
In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated the following:

  • Ability to collaboratively work with direct reports to identify and set meaningful performance objectives; set specific performance goals and identify measures for evaluating goal achievement.
  • Ability to effectively communicate with excellent interpersonal skills focused on building an environment where diverse, multidisciplinary service delivery teams can work together to enhance the delivery of services for Alameda County communities.   
  • An innovator who seeks continuous improvement by generating ideas for solutions; analyzing the potential effect or impact of each solution and selecting appropriate solutions.
  • Use of expertise in policies and procedures to identify areas for improvement and make recommendations for achieving goals or addressing problems via communication, job aids, training, etc.
  • Experience conducting internal audits (gathering information, identifying strengths and weaknesses) and providing recommendations to establish new processes; evaluate effectiveness and modify as appropriate. 
  • Demonstrated ability developing and using collaborative relationships to facilitate the accomplishment of work goals; translating new performance management policies into actionable goals and holding self and others accountable to achieving the goals.

 

MINIMUM QUALIFICATIONS

Education:

Possession of a Bachelor’s degree from an accredited college or university in a public health, health care or related field.

(Additional experience as outlined below may be substituted for the education on a year-for year basis.)

And

Experience:

The equivalent of four (4) years’ experience in planning, implementing, coordinating and evaluating a Quality Assurance and Improvement Program or conducting quality assurance and compliance or accreditation activities in a public health or health care setting, one year of which must have included supervisory experience.

License:

Possession of a valid California Motor Vehicle Operator’s license.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Public Health Accreditation Board accreditation process.
• Management principles and practices, including work planning, employee supervision and resource allocation.
• Current principles, best practices and trends in a service delivery system and Quality Assurance (QA)/Quality Improvement (QI).
• Principles of outcome measurement in system evaluation.
• Program planning and implementation.
• Relevant federal, state and local regulations and public health standards, measures and domains and their reporting requirements.
• Principles and practices of medical records management and utilization management.
• Clinical standards of practice and licensure requirements.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Principles and practices of direct client service delivery.
• Policies, procedures, and systems related to public health services.

Ability to:

• Identify operational problems, investigate and evaluate alternatives and implement effective solutions.
• Communicate clearly and effectively both orally and in writing.
• Set and achieve measurable goals through subordinate staff and the use of analytical methodology, strategic planning and technology.
• Establish, strengthen and maintain relationships with multiple agencies, departments, stakeholders and community organizations.
• Manage multiple tasks and responsibilities.
• Collaborate with other agencies, departments, government entities and local communities to achieve organizational goals while leveraging financial and other resources.
• Exhibit flexibility and adapt to frequent changes in standards, regulations and requirements.
• Assess training and development needs of multiple organizational groups and programs.
• Prepare clear accurate and effective reports, correspondence, policies, informational brochures and other written materials.
• Maintain accurate records.

EXAMINATION COMPONENTS

The examination will consist of the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:                                   5:00 PM, Thursday, November 17, 2016            
Review of Minimum Qualifications:                           Monday, November 28, 2016
Review of SQ for Best Qualified:                                    Friday, December 2, 2016
Panel Interviews:                                                                                               TBD

* Updated 12/13/16

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance (Employer Credit)
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Long Term Care Insurance
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home Insurance
  • Commuter Benefits Program
  • Group Legal
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Lindsay Christopher, Human Resources Analyst
Human Resource Services, County of Alameda
510-272-6393
Lindsay.christopher@acgov.org

Alameda County is an Equal Opportunity Employer