Tuesday, January 23, 2018

Chief Technology Officer (Promotional)

Recruitment #14-1847-01



THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Current employment and completion by 4/22/14 or the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court). A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Failure to submit the Supplemental Questionnaire will result in disqualification. 


The Mission of the Alameda County Information Technology Department is to provide county departments and agencies with:   Information Technology Consulting, Strategic Planning, Data Center and Cloud Services, Application and Web Services, Internet and Intranet Connectivity, Network Services, Mobile Technology, and Social Media solutions.

This is a single position class located in the Information Technology Department and reports directly to the Director (Chief Information Officer).  The Chief Technology Officer (CTO) offers a challenging opportunity for a talented leader with demonstrated experience in both technical aspects of information technology as well as managerial administrative experience. The CTO will report directly to the Chief Information Officer (CIO) and will be a member of the Executive Staff who:

Assists CIO in planning, organizing, directing and coordinating activities of the department to 
   provide effective use of information technology resources county-wide.
Assists CIO in formulating and obtaining adherence to technical standards and procedures
   through coordination with others on departmental Executive Staff.
Acts for CIO in his/her absence or at his/her direction; represents CIO at meetings when
Directs the preparation and administration of the annual budget for assigned sections of the

The CTO has responsibility for planning, directing and managing the activities of multiple deputy director’s and managers in the delivery of technology solutions that require ingenuity, innovation, and the application of new technology. The areas of responsibility include strategic planning, budgeting and personnel management.  This position is responsible for the following technical areas: Server Services, Network Services, Telephony Services, Public Safety Radio Communications, Mainframe Services, Database Services, Middleware Services, Desktop Support, Operations and other duties as assigned.

In addition to meeting the minimum qualifications below, successful candidates will have experience working in fast-paced, team-oriented environment, contributing to a broad range of projects and delivering tangible solutions in a timely matter.  They will partner with our top county Management and information technology staff to understand business strategy and recommend technology solutions that will meet or exceed the businesses’ expectations.  This person must effectively communicate ideas and progress with internal and external stakeholders, take risks and tackle problems with a proactive attitude.  Passion for innovation and an inherent interest in areas outside of your domain of expertise are essential.  Excellent written and verbal communication skills in all facets of the job are required with opportunities to present ideas inside and outside the organizations.  Experience in election related technologies and processes is must.


Either I

The equivalent of one year of full time experience in the class of Deputy Director, Information Technology Department in the Alameda County service.


The equivalent of eight years full-time information technology experience with at least five years in management that included: managing and coordinating network projects; writing Requests for Proposals; evaluating the responses and recommending the final
award; evaluating and implementing new technologies, including both hardware and software, on a departmental basis; negotiating large item hardware purchase contracts; and negotiating software lease contracts and maintenance service contracts.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.



NOTE: The level and scope of the following knowledge’s and abilities are related to duties listed under the “Examples of Duties” section of this specification.


• Information technology concepts, including teleprocessing, databases, distributed server systems, client/server, data networking, and operational support software.
• Developments and trends in information technology and e-commerce.
• Principles and techniques of project planning, scheduling and control as applied to implementation of technical projects.
• Estimating methods for projecting equipment and network utilization and determining when upgrades will be needed.
• Methods for review of operating system software, data networks and computer operations work.
• Contract negotiation for software, maintenance and services contracts.
• Process of RFP’s development, evaluation of responses and final selection.
• Principles and techniques of supervision, personnel management, administration and project management.
• Principles and techniques of training, supervision, and evaluation of information technology management personnel.
• Relationships of policies and procedures to staff productivity and morale.


• Act in the department head’s absence to manage a large complex organization and coordinate work with other departments while maintaining continuity of policy established by the department head.
• Act in the department head’s absence to provide overall direction to a 24 hour-per-day, 7 days-per-week data center/computer installation such that uninterrupted, on-time service to end-users is maximized at a reasonable cost.
• Identify and analyze information technology problems; draw logical conclusions; develop an effective course of action.
• Formulate coordinated network services, technical services and computer operations strategy to meet departmental goals, developing schedules, work plans and cost controls.
• Evaluate productivity and performance of information technology as currently implemented and recommend cost-effective technical changes.
• Evaluate performance of management personnel; identify and address training needs.
• Research developments in information technology; analyze hardware and software packages; evaluate existing hardware and software; make recommendations for changes in existing equipment and for procurement of new equipment and software.
• Communicate technical concepts on information technology strategy, problem solutions, and project progress and needs in a timely and understandable fashion to non-technical policy makers in the County.
• Gather and analyze data, draw sound conclusions, and prepare clear, concise reports.
• Work effectively with the department head, subordinate staff, department heads from other County departments, and County policy makers.


THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:



Deadline for Filing:

Tuesday, April 22, 2014

Review of Minimum Qualifications:

April 30, 2014

Review of Supplemental Questionnaire for Best Qualified:

May 4, 2014

Civil Service Panel Interviews:

May 20, 2014

Departmental Hiring Interviews:

To Be Determined


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Long Term Care Insurance
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Sam Gee
Personnel Services Manager
Human Resource Services Division-County of Alameda