Wednesday, October 18, 2017

Information Systems Coordinator

Recruitment #13-0423-01


THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Postmarks are not accepted.  Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed supplemental questionnaire must be submitted with each application. Applications and supplemental questionnaires must be submitted online by 5:00 p.m. on the Last Day for Filing. Failure to submit the supplemental questionnaire will result in disqualification.


While the Social Services Agency currently has an immediate vacancy for this position, the eligible list established from this recruitment may be used to fill future vacancies which may arise in other County departments.



To promote the economic social well-being of individuals, families, neighborhoods and communities.

The Alameda County Social Services Agency is comprised of 2,200 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community.

The Agency assists approximately 11.3 percent of Alameda County's residents. Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh. Every month more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance. Every month health insurance is made available to more than 78,000 people through the Medi-Cal program. Every month more than 11,000 frail, elderly and disabled individuals receive in home care, adult protection and support managing their affairs, and throughout the year 16,000 seniors will receive services through the Area Agency on Aging. 3,700 children are in foster care. More than 1,600 reports of child abuse or neglect are filed with SSA each month. Emergency shelter is made available to 415 people nightly.

To read more about the department, please visit their website at:


Under direction, incumbents in the class of Information Systems Coordinator are information technology specialists that serve as a liaison between agency/departmental business or client operations and other information technology specialists in the evaluation, planning, organization, design, modification, and implementation of information systems, for the purpose of ensuring that those systems meet the functional needs of the department; that operational program requirements are accounted for in system design; and that procedures for system use are understood and followed by departmental staff. Incumbents may perform other related duties as required.


Positions in this classification are allocated to County operating departments, where incumbents interact with individuals in departmental information technology classes, representatives of the Information Technology Department, information technology vendors and service providers. The liaison function for which Information Systems Coordinators are responsible is performed to facilitate communication between system end-users, whose activities are directly involved in substantive departmental operations, and information technology specialists, whose activities involve the design, configuration and maintenance of various automated information systems used in the conduct of departmental operations. Information Systems Coordinators have a general knowledge of departmental operations and a thorough knowledge of information system capabilities, thereby enabling incumbents in the class to interact with both groups, explain the needs and requirements of each to the other and participate in the development of systems that function effectively in the conduct of departmental operations. This being the case, the class of Information Systems Coordinator is distinguished from other classes, as follows:

The class is distinguished from information systems classes in that incumbents in the latter have primary responsibility for the technical aspects of system design, construction, modification and maintenance, whereas Information Systems Coordinator incumbents are primarily responsible for the conceptual and operational aspects of adapting various information systems to departmental needs, communicating those needs to and working with other information systems professionals. For this reason Information Systems Coordinator incumbents must possess a broad and detailed knowledge of their department's business policies, programs, and practices. While information systems class incumbents must apply knowledge of systems analysis and the mechanics of hardware and software management that is more extensive than that required of incumbents in the Information Systems Coordinator class on a day to day basis, the Information Systems Coordinator must possess a sound knowledge of the same. 

Please review the full job description for additional details regarding this position: Full Job Description 


The ideal candidate for this position will also possess knowledge of departmental (social services or health care) programs, operations and services, and related information technology and systems. Ideal candidates will also exemplify the following critical attributes for success:

  • A collaborative spirit eager to actively participate as a member of an information technology team contributing successfully to the completion of technology goals and objectives aligned with the mission, vision and values of the hiring agency.
  • An excellent communicator who clearly conveys information and ideas verbally and in writing to individuals or groups in a manner that meets audience needs and helps them understand and retain the message; develops and maintains effective relationships with others; and relates well to people with diverse cultures, interpersonal styles, abilities, motivations, or backgrounds.
  • A strategic problem solver capable of identifying and understanding issues, problems, and opportunities; adept at comparing data from different sources to draw conclusions and choosing an appropriate course of action or solution; and skilled at resolving problems by taking action consistent with known facts, constraints and probable consequences.
  • Well organized and able to establish an appropriate course of action for self and others by planning and organizing work to ensure it is completed efficiently to achieve goals while maximizing resources wisely.
  • A skilled project manager able to design, implement, manage and prepare reports for ongoing projects; and coordinate the related resources, personnel and activities for successful project completion.
  • A leader with business acumen able to identify and understand how external issues (i.e.: economic, political, social and health care trends) impact the work of public service agencies; and provides leadership to engage and motivate others towards common technology, program and/or service goals.
  • Strong technical knowledge and skill in the areas of information systems technology and either social services or health care services with the desire and drive to keep up with current developments and trends in related technology systems. Experience in public agency application or reporting systems is highly desired (including or comparable to: CalWin, Child Welfare Services (CWS), Case Management Systems (CMS), Medical, Medicaid).



The equivalent of one year full-time experience in the class of Information Systems Analyst, which included at least one year experience planning, implementing, or overseeing the utilization of automated information systems in support of operational activities in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.)


The equivalent of one year full-time, professional level experience in a position that would provide knowledge of the program or operational area associated with the specialty designation of the Information Systems Coordinator position to be filled. (Experience may have been obtained concurrently with the performance of work as an Information Systems Analyst.)


The equivalent to graduation from an accredited four year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or equivalent.

The equivalent of three years full-time experience in planning, developing and administering multiple, complex information technology systems and applications, which included at least two years experience planning, implementing or overseeing the utilization of automated information systems in support of operational activities. (Additional experience in this area may be substituted for the education requirement on a year for year basis.)


The equivalent of two years of full-time, professional level experience in a position that would provide knowledge of the program or operational area associated with the specialty designation of the Information Systems Coordinator position to be filled. (Experience in the latter may have been obtained concurrently with experience in the former.)

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.


Knowledge of:

• Information systems technology and concepts.
• Principles and methods used to research, analyze, test, implement and evaluate information technology systems.
• Principles and methods used in the analysis and development of procedures and manuals related to the use of information systems. Principles, practices, policies, procedures, rules and regulations applicable to the operational area associated with the specialty designation of the position.
• Principles and practices of program planning and evaluation.
• Practices and techniques of programmatic analysis and report preparation.
• General office practices.

Ability to:

• Analyze administrative and management problems; reach and implement practical conclusions.
• Evaluate the efficacy of newly developed information systems.
• Communicate effectively, orally and in writing.
• Communicate departmental information systems needs to information systems providers and represent information system users in the design of systems.
• Communicate technical information in non-technical terms to departmental personnel not familiar with information systems and translate their needs into system requirements.
• Train new system users and answer user questions.
• Plan and organize activities, tasks and workload.
• Maintain effective working relationships with agency/departmental staff, representatives of other agencies/departments, service providers and others.


The examination will consist of the following steps:

  • A review of candidates' applications to verify possession of minimum requirements.
  • Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a review of their supplemental questionnaires to determine those that are best qualified.
  • Those candidates determined best qualified will proceed onto the next step and invited for an oral interview. The oral interview will be weighted as 100% of the candidate's final examination score.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:



Deadline for Filing:

Review of Minimum Qualifications:

Screening for Best Qualified:

Oral Interview Exam:

Departmental Interview: 


*Type of Exam: New Open Assembled Exam


5:00 pm, Monday, December 9, 2013

Monday, December 16, 2013

Wednesday, December 18, 2013

Thursday, January 9 & Friday, January 10, 2014

To be determined

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues.

For more information regarding our Reasonable Accommodation procedures, please visit our website,



Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Long Term Care Insurance
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Represented management employees are entitled up to three additional days of management paid leave. Unrepresented management employees are entitled up to seven days of management paid


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Michi Yoshii, Human Resources Analyst I

Human Resource Services, Alameda County

(510) 272-6463 .