Friday, October 20, 2017

Information Systems Technician II

Recruitment #13-0411-01


THIS IS A NEW, ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day of Filing.  Applications will only be accepted on-line.


The Alameda County Probation Department and the Alameda County Library currently each have a vacancy for the position of Information Systems Technician II.  The eligible list created from this recruitment may be used to fill these vacancies as well as others that may arise over the next twelve months.


The Alameda County Probation Department is an essential element of the County’s system of public protection and human services.  The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives.  The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter.

For more information, please visit:



The Alameda County Library in the San Francisco Bay Area provides library services from ten branch libraries in the cities of Albany, Dublin, Fremont, Newark and Union City and the unincorporated communities of Castro Valley and San Lorenzo. Outreach services are provided through the Bookmobile, the Literacy Program, the Senior Outreach Program, and the County Jails.

For more information on the Alameda County Library, please visit:


  • Demonstrated experience as a System Administrator, providing technical support and maintenance of mini and micro computer systems for an in-house data processing system.  In addition, strong ability to troubleshoot complex hardware and software issues. Knowledge of databases design concepts and Web Pages development.
  • Effective decision maker who can quickly and accurately diagnose software, hardware and system problems with the ability to formulate and execute the most adequate method of repair.
  • Exceptional communication skills, both oral and written and the ability to communicate effectively with both technical and non-technical staff.
  • Ability to maintain consistency in work while experiencing changes in work environment, duties, technology or procedures.
  • Outstanding organizational skills, including the ability to independently prioritize tasks and work on multiple projects simultaneously; but also be able to provide status updates on tasks at a moment’s notice.
  • Willingness to learn new software and hardware systems and the ability to apply the newly acquired knowledge to work.
  • Ability to perform duties while maintaining a system of checks and balances to ensure thoroughness and completeness of work.
  • Experience with Information Library System and circulation sub system, knowledge of VMWARE, Virtual desktop infrastructure, Cisco network designs, switching, routing and VoIP telephony is highly desired for the vacant position within the Alameda County Library (For Alameda County Library only).
  • C+ certification (For Alameda County Probation Department only). 


Under general supervision of higher level data processing staff, performs a variety of technical duties involving the operation, installation, maintenance, and support of mini and microcomputer hardware and software systems; to serve as system administrator for the assigned data processing system; to develop mini and microcomputer application programs; and to do related work as required.


Positions allocated to this class are responsible for providing technical support in the operation and maintenance of mini and microcomputer systems for a Department's/Agency's in house data processing needs within established guidelines. In contrast with incumbents of the Information Systems Technician I classification, the Information Systems Technician II performs the full range of duties assigned to positions in the class under minimal supervision where Information Systems Technician I are still working in a training capacity. Positions in this class differ from positions in the class of Information Systems Specialist in that the latter performs professional duties involving the analysis, development, and implementation of data processing systems or sub systems requiring a comprehensive knowledge of overall system operation and design.


Possession of the Knowledge and Abilities listed below is proof of sufficient education and experience for this class. The knowledge and abilities would typically be obtained by having gained one year of experience in developing mini and/or microcomputer based data processing systems, as well as by having some formal class work in computer science or data processing systems.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:
• Computer technology.
• Data processing concepts.
• Networking.
• Modern office practices.

• Oral communication.
• Computer programming.
• Adaptation to stress.


The examination will consist of the following steps:

A review of candidates' applications to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process, which is a review of the supplemental questionnaire to determine the best qualified candidates.  Those candidates deemed to be best qualified will then move on to the next phase of the examination, a examination interview. The examination interview will be weighted as 100% of the candidates' final examination score.  The examination interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment.


Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

09/16/13 Examination Recruitment Bulletin Release

On 09/16/13 the examination recruitment bulletin will be released.  At that time, you may begin to submit applications.  All applications must be filled out according to the instructions.  Applications that are not fully completed or not completed following the instructions listed will not be considered.  Resumes in lieu of properly filled out applications will not be considered.  Only applications submitted electronically, via the County's online application system, by the final file date will be accepted.  Be aware that if you only complete an application template and fail to submit it to apply for this position, your application will not be accepted.  All applications must include answers to all questions on the supplemental questionnaire.

10/14/13 Final File Date for Applications

At 5:00pm on 10/14/13 the online system will discontinue accepting applications.  Applications submitted after this date and time will not be accepted.  No changes, subtractions or additions can be made to the application or supplemental questionnaire once your application has been submitted.

10/15/13 - 10/29/13 Review of Applications & Supplemental Questionnaire

Review for Minimum Qualifications

During this time, your application will be reviewed to ensure that you meet the minimum qualifications as stated above.  If you fail to meet the minimum qualifications, you will be notified via email.  If you do meet the minimum qualifications, you will move on to have your supplemental application reviewed.

Review of Supplemental Questionnaire

If you meet the minimum qualifications as stated above, a review of your supplemental questionnaire will be conducted.  It is imperative that you are diligent and thorough when completing your supplemental questionnaire.  The information that you provide will be used to weigh your experience against other competitors, and only the best qualified candidates will be invited to participate in the next step of the examination.  If you are deemed to not be one of the best qualified candidates, you will be notified via email.  If you are deemed a best qualified candidate, you will be notified via email of your scheduled examination interview date, time and location.

Week of 11/18/2013 Interview Examination Dates

Once you have been deemed best qualified, you will be invited for an interview examination.  During this interview examination, you will be asked to provide examples of past work experiences that highlight the job-related core competencies that successful incumbents of the position possess.  This type of interviewing is called behavior-based interviewing and is the best predictor of future job success.  Your interview examination may include a situational exercise where you may have to perform mock job duties to prove your level of competency.

We reserve the right to make changes to the selection plan.

Please Note:  This is an new, open assembled examination. 

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Long Term Care Insurance
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


For questions regarding this recruitment, please contact:

Michi Yoshii,  Human Resources Analyst

Human Resource Services, County of Alameda