Applicants for this position are required to submit responses to the following supplemental questions. Your completed responses to the supplemental questionnaire will be evaluated to determine your qualifications and must be completed properly in order to be given full consideration for the next phase in the selection process.
Responses should be thorough and specific. A lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. Clarity of expression, content, experience, grammar, spelling and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for properly completed responses.
Information provided in your responses to the supplemental questionnaire regarding your employment experiences must also be detailed in the Work Experience section of the application for this recruitment. Please be sure to list all employers and required information, on your application, especially if you are referencing those employers in your responses to the supplemental questions.
Question 1, along with your application, will be used to verify your possession of minimum requirements. If you possess the minimum requirements for the class, your responses to Questions 2 through 5 below will be evaluated and used to help us identify the best qualified candidates for this position. Only the best and most suitably qualified candidates will be invited to participate in the oral interviews.
By selecting yes below, you certify your understanding that all applicants who meet minimum qualifications are not guaranteed to move forward in the process. Do you understand the above statement?
Yes
No
1.
QUESTION 1, ALONG WITH YOUR APPLICATION, WILL BE USED TO VERIFY YOUR POSSESSION OF THE MINIMUM REQUIREMENTS. THIS QUESTION IS NOT PART OF THE SCREENING FOR BEST QUALIFIED.
Pattern I - The equivalent of 2 years of full-time experience in one of the following classes: Supervising Eligibility Technician; Health Educator II; or, Consumer/Family Relations Program Assistant in the Alameda County classified service.
Pattern II - The equivalent to graduation from an accredited four-year college or university (180 quarter or 120 semester units) with major coursework in business or public administration, a social science or field related to the program area to which assigned. (Additional experience as outlined below may be substituted for the education on a year-for-year basis.)
AND
The equivalent of 2 years of full-time professional-level or supervisory work in the direct delivery of services to clients or the oversight of such services in the program area to which assigned, one year of which must have included program planning and evaluation, or in program administration, contract negotiations, grants management and similar financial services.
Pattern III - Possession of a Master's degree from an accredited college or university in business, public administration, social science or a field related to the program area to which assigned.
In the text area below, please state which pattern you believe you qualify under. If you put down Pattern II, please describe the qualifying experience.
2.
Tell us about a time when you identified a programmatic and/or operational problem related to the delivery of client services. What was the issue? What did you do in response? What was the outcome?
3.
Please describe your experience serving as a representative of your organization in meetings with internal and external customers. What duties and/or responsibilities came with this role?
4.
Associate Program Specialists must have strong written communication skills and be able to prepare clear, accurate and effective reports, correspondence, policies, informational brochures and other written materials. Please list, and provide a brief description of, the written materials you have experience preparing. If applicable, make sure to note any/all of the following:
who you collaborated with
any research and/or data analysis involved
any regulations, policies, laws involved
the purpose of the material and/or the impact it had on your organization, the community, etc.
5.
Please tell us about the most impactful goal you set and achieved that was related to the direct delivery of services to clients. If applicable, please include the following elements in your response:
How did you set the goal?
What steps did you take to achieve it?
Were there any setbacks and/or difficulties? How did you respond?
Who did you collaboriate with?
What impact did it have on your organization and your target population?
Human Resource Services Department