Public Assistance Specialist III

Extra Help

Recruitment #1302-000332-003

Introduction

The County of Yolo is currently recruiting for experienced Public Assistance Specialists to work evenings and weekends to assist with the greater than anticipated influx of new Medi-Cal applications as well as the transfer of Healthy Families Program cases to the Medi-Cal program.  This is an excellent opportunity for an advanced journey-level eligibility specialist currently employed with another county agency to earn extra income. 

To be considered, interested applicants must submit an online County of Yolo Employment Application.  Additional documents are welcome and may be submitted to the Yolo County Human Resources Department in any one or more of the following ways:

  • As an attachment to the online application
  • By e-mail to hrjobs@yolocounty.org
  • By fax to (530)666-8049
  • By hand-delivery to 625 Court Street, Room 101, Woodland, CA  95695.  Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Definition

Under minimal supervision, performs initial and continuing eligibility determinations which may include the most difficult and complex case work; may perform specialized functions relating to the administration of multiple public assistance programs; reviews and authorizes benefits; performs quality control reviews and reports results to staff and supervisors; and performs other related duties as assigned.

Essential Functions

  • Maintains thorough and up-to-date knowledge of Federal, State and County rules, regulations, policies and procedures related to eligibility for public assistance programs; interprets same to staff, customers and the general public; and monitors and explains rule and regulation changes to staff;
  • Performs the full range of eligibility functions and case work; assists in resolving eligibility problems; reviews and authorizes benefits; and may handle the most complex cases and hard to serve customers;
  • Serves as a resource and subject matter expert to employees at all levels of the organization, outside agencies, and the public on public assistance programs and departmental procedures; prepares or assists in the preparation of program and departmental policies and procedures; and identifies issues and problems and proposes solutions; 
  • Reviews cases to ensure accuracy, proper application of regulations, and quality customer service; calculates error rates and identifies error trends; provides constructive feedback to staff; and makes verbal and written reports of findings to staff, supervisors and managers;
  • May perform specialized and highly technical duties relating to fair hearings, IEVS, GA Work Program and FSET;
  • Relates effectively to persons of diverse social and ethnic backgrounds; and establishes and maintains effective relationships with those contacted in the course and scope of work; and
  • Performs other related duties as assigned.

Employment Standards

Any combination of related education and experience totaling at least three and one-half (3 ½) years with at least one (1) year of full-time, paid, journey-level eligibility work experience within twelve (12) months of application is qualifying.  A typical way to qualify for the position is as follows:

Education:  Equivalent to completion of 60 semester units from an accredited college or university with some coursework in social science, sociology, psychology, business or public administration.
Experience:  Eighteen (18) months of experience within twelve (12) months of application, performing the duties of a journey-level eligibility worker in any county in the State of California.
OR
One (1) year of experience within twelve (12) months of application performing the duties of a Public Assistance Specialist II in Yolo County's Department of Employment and Social Services.

License

Positions in this classification require incumbents to possess and maintain a valid California driver’s license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

Knowledge & Ability

Knowledge of: procedures used in eligibility determinations, the validation process, fraud investigation and Fair Hearing process; principles of interviewing and verifying information; rules and regulations for determining eligibility of all public assistance programs; forms and office procedures used to determine eligibility for public assistance programs; general operation of data processing systems; overall operation of the Social Services department; problems requiring referral to social service staff; role of a lead worker; department and community resources available to customers; personnel policies and procedures; methodology for conducting meetings.
Ability to: work independently without close supervision; apply initiative; speak and write English effectively; analyze rules, regulations, and procedures and interpret public assistance policies and procedures; maintain records in an organized and efficient manner; make appropriate recommendations and corrections on selected cases; seek additional facts for handling unique problems; elicit facts from customers in difficult circumstances; handle complex public assistance cases; identify problems or issues requiring referral to other agencies or departments or social services staff; propose new procedures for handling unique problems; direct the work of others and review their work for accuracy and completeness; provide training as required; understand and administer Quality Control review techniques; provide supervision in the absence of the regular supervisor; handle special assignments requiring a high level of public relations, record keeping and organizational skills; represent the agency at Fair Hearings; organize and administer special projects; conduct effective meetings; administer personnel policies and practices as required.

Environmental & Functional Factors

Incumbents in this class are expected to work inside buildings; to work either alone or closely with others; to lift and carry objects weighing up to 15 pounds; to move about; to sit for long periods of time; to drive to multiple and varied locations within the County and outside the County to perform job functions and attend training.

Medical Class

Medical Class I: This class includes administrative or clerical positions requiring light physical effort, which may include frequent lifting of up to ten pounds and occasional lifting of up to twenty-five pounds.  Ability to place or retrieve items at below waist level may be required.  Considerable moving about may be involved.

Selection Plan

Continuous - Screen Applications for Minimum Qualifications
Continuous - Establish Eligible List
Continuous - Department Selection Interviews

Additional Required Materials

To be considered, interested applicants must submit an online County of Yolo Employment Application. Additional documents are welcome and may be submitted to the Yolo County Human Resources Department in any one or more of the following ways:

  • As an attachment to the online application
  • By e-mail to hrjobs@yolocounty.org
  • By fax to (530)666-8049
  • By hand-delivery to 625 Court Street, Room 101, Woodland, CA 95695. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Contact Information

For questions, please contact the Yolo County Human Resources Department by e-mail at hrjobs@yolocounty.org or by phone at (530) 666-8055.

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