• Serves as the lead for library circulation policy, procedures and practices; functions as a resource to staff for questions and issues;
• Provides high level customer service, mediates customer concerns and addresses any problems or needs at the circulation desk; refers the most difficult problems to the appropriate librarian;
• Oversees the circulation function for the Yolo County Library, ensuring that patrons receive the best library service;
• Provides and directs hold requests, patron registration, check-in and check-out services and assistance to library patrons of all ages; processes fines and other patron charges;
• Liaisons with the local community, Friends and local school districts and develops partnerships; cultivates and maintains good relationships; ensures that community groups are kept informed of library programs and services; assists in coordinating branch library publicity;
• Recruits, orients, trains, supervises and evaluates the performance of circulation staff including extra help and volunteers; models expected behaviors;
• Prepares circulation desk and staff schedules ensuring adequate coverage at all times;
• Assists patrons by answering reference questions and in locating and selecting library materials; directs patrons to appropriate community resources;
• May participate in collection development;
• Maintains branch financial records and maintains inventory of branch office/business supplies;
• Keeps abreast of library developments by attending workshops and educational programs and reading periodicals and specialized literature;
• Identifies opportunities for improvement in the current policies, procedures, and systems; offer recommendations for change; and
• Serves as a positive and motivational team leader as well as a positive and effective member of a peer group.

The position may also require the performance of different essential or marginal functions depending upon work location, assignment, or shift.

Education: Equivalent to an associate’s degree from an accredited college or university; AND
Experience: Four years customer service experience involving heavy public contact.  At least one year of experience must have been at a supervisory, management or leadworker level.  Public library experience is preferred, but is not required.

Other:  Required to work a schedule that includes evening and weekends.

• CalPERS Retirement - 2.5% @ 55 (Misc.):  Yolo County pays a large portion of the member contribution (approximately 7% of salary). Employees pay approximately 1% of salary toward retirement.
• All Yolo County employees participate in Social Security and Medicare.
• Employees receive a limited deferred compensation match based on years of service.  For 10 years, $150; for 20 years, $250.

Health Benefits

• Yolo County offers 6 health plans (3 HMO’s and 6 PPO’s). Each employee receives a benefit package of $14,606 annually to purchase health, dental and vision insurance. Any remaining balance of the benefit package is paid to the employee as taxable earnings. This amount is pro-rated for part-time employees.
• All employees are required to enroll in our Delta Dental Plan. The current monthly premium is $88.00 and is deducted from the benefit package. Family members may be added at no additional cost.
• All employees are required to enroll in our plan with Medical Eye Services of California. The current monthly premium is $9.92 and is deducted from the benefit package. Family members may be added at no additional cost.
• Employees participate in the State of California disability program. SDI benefits may be supplemented with accrued leave balances.
• Employees have a confidential counseling program available for up to 6 free visits each fiscal year.

Leave Benefits

• Employees earn 8 hours of sick leave per month.
• New employees earn the equivalent of 80 hours of vacation time off per year and are eligible to use vacation after 13 pay periods of employment. The accrual rate increases to 120 hours after 3 years of employment.
• Employees may purchase up to 40 hours of vacation each fiscal year after 3 years of employment.
• Employees earn 32 hours each fiscal year.
• Employees receive 10.5 paid holidays each year.