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Information Technology Specialist (Senior)
Recruitment #14-464020-01
| Approximate Salary | $69,472.63 - $84,444.42/year |
|---|---|
| Opening Date | 9/10/2014 2:00:00 PM |
| Final Filing Date | 9/22/2014 5:00:00 PM |
| Contact Information | Joy Cadiz (707) 784-3405 |
| Type of Recruitment | Open Competitive |
Introduction
Solano County Department of Information Technology (DoIT) provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other governments and business partners.
The guiding principles of DoIT are:
· Support and facilitate access to County information for the public and its employees and to help the County conduct its business in a fast and easy manner
· Support the business goals of the County in an efficient, cost-effective manner
· Provide safe and secure systems and an integration mechanism to streamline business practices
· Provide ongoing technology training for staff
· Provide opportunities for constituents to utilize technology in their interaction with the County
· Share and exchange information using multiple channels
To learn more about the Department of Information Technology please visit:
The Position
The current vacancy exists in the DoIT Health & Social Services Support Unit. The Information Technology Specialist (Senior) performs advanced level technical support and assistance to users of multiple data business systems within Health & Social Services Department; acts as lead to other IT Specialists and user teams in the implementation and maintenance of various specialized and computerized systems; provides technical and specialized hardware and software support to users; performs a variety of business and administrative functions relative to information technology.
EDUCATION & EXPERIENCE REQUIREMENTS
Experience: Three (3) years of full time work experience involving information system implementation, maintenance, and management, network systems administration, and technical support.
Education/Training: An Associate's degree is required, including eighteen (18) units, in Information Technology, Management Information Systems, Networking or a closely related field OR one hundred twenty (120) hours (fifteen days) of designated coursework and/or certification training.
To view the full job description and examples of duties, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=15853
BENEFITS
Solano County offers a comprehensive benefit package to full and part-time employee which includes a cafeteria-style medical package with health benefits, offered through CalPERS. Medical insurance is effective the first of the month following date of hire. The County contribution for family coverage for the 2014 calendar year is $1,448.30 per month. If the medical plan costs are less than $1,448.30 per month, employees will receive the difference as taxable earnings to a maximum of $334.58. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County.
Solano County participates in CalPERS retirement and contributes to Social Security.
Vacation is accrued at approximately 10 days per year for the first 78 full-time pay periods (approximately three years). Sick leave accrues at approximately 12 days per year. Additionally, the County observes 12 fixed, paid holidays per year.
Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, and 30 years. Employees may receive credit for prior years of service employed with California cities, counties, joint power authorities, and other special districts as approved by the Director of Human Resources and the County Administrator.
To review the complete benefits package for this position, please visit the following link: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16512
Selection Process
09/22/14 Deadline to submit application and required documents.
Based on the information provided in the application documents, the qualified applicants will be invited for further examination. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a written and/or practical exam, an oral interview, or any combination listed. Information contained herein does not constitute either an expressed or implied contract.
All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.
RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.
How to Apply
Please visit the County of Solano website, www.jobsatsolanocounty.com, to apply. All additional application materials as requested in the job announcement (e.g. DD-214, transcripts, etc.) must be submitted with a document cover sheet, available on the County's employment website: http://www.jobaps.com/Solano/sup/doccover.pdf or at the of Human Resources’ office, and are due by the final filing date. Previously submitted application materials for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.
Questions can be directed to the Human Resources Department at (707) 784-6170 or at 675 Texas Street, Suite 1800 Fairfield. The office is open Monday-Friday, 8:00 a.m.-5:00 p.m. Paper applications may be completed in person during office hours. EOE/AA
Supplemental Questionnaire
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1
Please be sure to answer the following questions in a thorough and complete manner, as your responses may be used to determine your overall score. Please do not indicate “See Resume” or “See Application” as these are not acceptable answers. Please note that if you are invited to a selection interview(s) by a department, your responses to the following questions may be subject to verification. Do you understand this information? |
| Yes No |
|
2
Do you have three (3) years of full time work experience involving the implementation, maintenance, management of information systems, network systems administration, and/or technical support? |
| Yes No |
|
3
Do you have an associate’s degree or higher from an accredited U.S. college or university, or certified foreign equivalency, including eighteen (18) units in Information Technology, Management Information Systems, Networking or a closely related field, OR one hundred twenty (120) hours (fifteen days) of designated coursework and/or certification training? |
| Yes No |
|
4
Please list all of your degrees (e.g. Masters, Bachelors, or Associates), the major and minor subject, and the institution from which you received it and/or the content of the designated coursework and/or certification training. |
|
5
How many years of full time experience do you have identifying and resolving hardware and software problems? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
6
If you have the experience listed in Question #5, please indicate the following: 1) Job Title(s), 2) Employer, 3) Dates of Employment, 4) What systems you worked with, 5) Your level of involvement and responsibility with those systems. If you do not have this experience, please indicate “N/A”. |
|
7
Please indicate your level of experience performing help desk activities, including problem resolution, documentation, reporting and escalation. |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
8
If you have experience listed in Question #7, please indicate the following: 1) Job Title(s), 2) Employer, 3) Dates of Employment, 4) What systems you worked with, 5) Your level of involvement and responsibility with those systems. If you do not have this experience, please indicate “N/A”. |
|
9
How many years of full-time experience do you have in the design and delivery of software training, including writing user manuals and/or training materials? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
10
If you have the experience listed in Question #9, please indicate the following: 1) Job Title(s), 2) Employer, 3) Dates of Employment, 4) What systems you worked with, 5) Your level of involvement and responsibility with those systems, types of IT training designed and delivered, and number of trainings given per year. If you do not have this experience, please indicate "N/A". |
|
11
How many years of journey-level experience do you have working with information systems, gathering and evaluating business rules and processes, developing functional specifications, working with contractors, reviewing cost estimates and project plans, etc.? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
12
If you have the experience listed in Question #11, please indicate the following: 1) Job Title(s), 2) Employer Name(s), 3) Employment Dates, 4) What systems you worked with, 5) Your level of involvement, responsibility, and duties performed with those systems. If you do not have this experience, please indicate "N/A". |
|
13
How many years of journey-level experience do you have working with information systems in the validation of system data, interfaces, and/or functionality? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
14
If you have the experience listed in Question #13, please indicate the following: 1) Job Title(s), 2) Employer Name(s), 3) Employment Dates, 4) What systems you worked with, 5) Your level of involvement, responsibility, and duties performed with those systems. If you do not have this experience, please indicate "N/A". |
|
15
How many years of journey-level experience do you have evaluating and providing recommendations on computer/software application and system enhancements? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
16
If you have the experience listed in Question #15, please indicate the following: 1) Job Title(s), 2) Employer Name(s), 3) Employment Dates, 4) What systems you worked with, 5) Your level of involvement, responsibility, and duties performed with those systems, types of computers/software applications evaluated, what the recommendations were, to whom recommendations were made, and outcomes of recommendations made. If you do not have this experience, please indicate "N/A". |
|
17
How many years of full time experience do you have leading the implementation and maintenance of computerized systems (This includes identifying scope and objectives, planning and oversight, identifying deliverables and resources, and establishing and monitoring schedules, budget, and timelines)? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
18
If you have experience listed in Question #17, please indicate the following: 1) Job Title(s), 2) Employer Name(s), 3) Employment Dates, 4) What systems you worked with, 5) Your level of involvement, responsibility, and duties performed, include objective and scope, number of members on the team, your role on the team, and results attained. If you do not have this experience, please indicate "N/A". |
|
19
How many years of full-time experience do you have designing and developing reports, preferably with Business Objects, Crystal Reports, and/or SQL Reporting Services? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
20
If you have experience listed in Question #19, please indicate the following: 1) Job Title(s), 2) Employer Name(s), 3) Employment Dates, 4) What systems and databases you worked with, 5) Your level of involvement, responsibility, complexity of the reports, and method of presentation. If you do not have this experience, please indicate "N/A". |
|
21
How many years of full time experience do you have evaluating, proposing, presenting and implementing process changes, including documentation and end-user training and support? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
22
If you have experience listed in Question #21, please indicate the following: 1) Job Title(s), 2) Employer Name(s), 3) Employment Dates, 4) What systems you worked with, 5) Your level of involvement, responsibility, and duties performed. If you do not have this experience, please indicate "N/A". |
|
23
How many years of full-time experience do you have providing technical customer support that must respond to Federal and State regulatory mandates and changes? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
24
If you have experience listed in Question #23, please indicate the following: 1) Job Title(s), 2) Employer Name(s), 3) Employment Dates, 4) What systems and departments you worked with, 5) Your level of involvement, responsibility, and duties performed. If you do not have this experience, please indicate "N/A". |
|
25
How many years of full-time experience do you have providing support for mobile technology and connectivity methods in support of business operations? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
26
If you have experience listed in Question #25, please indicate the following: 1) Job Title(s), 2) Employer Name(s), 3) Employment Dates, 4) What systems and devices you worked with, 5) Your level of involvement, responsibility, and duties performed. If you do not have this experience, please indicate "N/A". |
|
27
How many years of full time experience do you have acting as initial resource and liaison between departmental customers and technical support, programmers, vendors, etc., including monitoring progress and following up to ensure users’ needs are met? |
| Less than 3 years of experience |
| 3-4 years of experience |
| More than 4 years of experience |
|
28
If you have experience listed in Question #27, please indicate the following: 1) Job Title(s), 2) Employer Name(s), 3) Employment Dates, 4) What systems and departments you worked with, 5) Your level of involvement, responsibility, and duties performed. If you do not have this experience, please indicate "N/A". |
Veterans Preference Points
To be eligible, applicants must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A copy of the DD214, showing discharge type, must be received in the Human Resources Department by the final filing date.
Veteran applicants for initial County employment with an honorable or general discharge under honorable conditions shall have five (5) points added to their combined score. Disabled veterans (rated at not less than 30% disability) shall have ten (10) points added to their combined score. Veteran preference points will only be added to passing scores in competitive open examinations.
Americans With Disabilities Act
It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.
APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need special testing arrangements, must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/inc/blobfetch.aspx?BlobID=18134. This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request.
Solano County
Solano offers a blend of agriculture, corporate business, cultural venues, festivals and events, and provides residents with many recreation and entertainment choices. The County is also home to Travis Air Force Base. With its strategic location, affordable housing, natural resources, responsible land use planning, and attractive quality of life, Solano County is a great place to live, learn, work and play.
County Population (January 2012): 413,786
The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Located 45 miles northeast of San Francisco and 45 miles southwest of Sacramento, Solano County is home to rolling hills, waterfronts and fertile farmland.