9180 Manager VI, Municipal Transportation Agency
Senior Operations Manager, Cable Car
|Department||Municipal Transportation Agency|
|Date Opened||9/30/2013 8:00:00 AM|
|Filing Deadline||11/8/2013 5:00:00 PM|
|Salary||$117,702.00 - $150,228.00/year|
|Job Type||Permanent Exempt|
The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position in this classification.
File immediately. May close at anytime, but not before Friday, October 11, 2013. Applicants who filed under the terms of the announcement PEX-9180-M00019 issued October 31, 2012 must reapply in order to be considered for this recruitment.
Position Description: Under policy direction of the San Francisco Municipal Transportation Agency (SFMTA) Director of Transit, the Senior Operations Manager is the senior manager responsible for Cable Car operations including directing, planning and managing specialized transportation personnel and skilled craft persons in the service, maintenance and repair of Cable Car fleet. The Senior Operations Manager plans, coordinates and directs the activities for the Cable Car unit and is accountable for service management, customer service, safety, and service quality improvements including coordination and oversight of specialized vehicle and equipment maintenance, project development, information tracking and reporting including investigation of activities directly related to the vehicle maintenance and service delivery. The incumbent is responsible for workforce planning, scheduling, service recovery planning including operational supervision and the development and implementation of operational goals and objectives, including the delivery of safe, reliable, quality on-time service.
Background: The San Francisco Municipal Transportation Agency is a broad-scope organization responsible for the delivery of transit and paratransit services, management of parking and traffic, safety of bicyclists and pedestrians, regulation of taxis, and general policy leadership on transportation issues for the City and County of San Francisco. The SFMTA operates Muni, one of the nation’s largest, oldest, and most diverse transit agencies. Muni is generally organized into operating divisions (e.g., bus, rail) that deliver service, supervisory infrastructure that manages service, fleet maintenance and engineering, and right-of-way maintenance. Muni is supported by other SFMTA divisions that manage finance, human resources, system safety, and capital programs. The Cable Car Division is responsible for San Francisco’s iconic Cable Car system, which operates 40 historic cable car vehicles on three lines through the heart of the city. The Cable Cars are an important part of San Francisco’s tourism industry, one of the leading sectors of the city’s economy, serving approximately seven million people each year.
The Cable Car Division is being organized within Muni to house all operational functions under the lead of a single position, the Senior Operations Manager who will manage an organization of roughly 80 full-time equivalent employees and an annual operating budget of roughly $28.9 million. The Division will include operators, maintenance mechanics, street inspectors, and a fleet engineer aligned in a single organizational structure unique within Muni.
Essential Duties: Provides day-to-day management of overall transit maintenance and public transportation operations of the Cable Car Division in accordance with policies and directives established by the Director of Transit, SFMTA Board of Directors and Director of Transportation. Provides support and direction of the various functions and activities of the Cable Car unit such as planning, monitoring and evaluating staffing levels including operational and maintenance programs; monitors and evaluates the safety, effectiveness, and efficiency of the transportation system and identifies improvements; formulates, prepares and monitors the annual budget; assists with strategic planning and the development and implementation of long-range and short-term goals; makes or recommends final decisions regarding policy, operations and administrative procedures; receives and analyzes division reports, and directs the preparation of monthly and annual reports.
This position directs activities to ensure compliance with local, state and federal guidelines including other regulatory requirements, coordinating and monitoring activities and developing programs and initiatives to support revenue service requirements. Provides management and policy support and may be required to perform duties in absence of Director of Transit. The position is subject to 24 hour call-back during emergency situations. Other essential duties shall include but not limited to:
Provides exceptional leadership and interpersonal skills to direct and manage daily activities, field operations, program development and oversight of the SFMTA's Cable Car Unit.
Oversees vehicle maintenance by monitoring daily fleet availability and vehicle maintenance reports for trends and coordinates with supervisory staff to develop and implement maintenance programs to ensure vehicle availability.
Participates in transit operations and public transportation policy decision-making.
Ensures adherence to safety programs including transit operations procedures and re-evaluates existing programs and presents recommendations for enhancements.
Develops performance measurement tools and works in coordination with fleet engineering and maintenance personnel for the establishment of quality control programs.
Analyzes operational levels to improve productivity within work sections.
Designs staffing plans, coordinates and adjusts work schedules and staffing levels to ensure fulfillment of transit service requirements.
Institutes operational procedures and programs to support effective change management including performance tracking, evaluation and monitoring.
Serves as a member of the management team in meetings and may support in negotiations with labor unions.
Develops, monitors and manages the operating budget, cost control and fiscal analysis for the Cable Car unit and assists in the development, analysis, and administration of department's capital budget.
Assists in developing and implementing strategies for safe, accessible and reliable transit service and assists in the development, preparation and modification of short and long range strategic plans in support of the SFMTA's overall goals and objectives.
Develops detailed technical reports for various internal stakeholders and external regulatory agencies.
Prepares reports, correspondence and other documents.
Meets and interacts with stakeholder groups representing the Cable Car Division, Muni, and SFMTA.
Provides effective management of customer service, public relations, and media relations.
Makes presentations to policy and advisory bodies, such as the SFMTA Board of Directors.
Performs other related duties as required.
Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required:
Baccalaureate degree from an accredited college or university; and
At least six (6) six years of experience in public administration with three (3) years of management experience in a public transit or transportation organization successfully directing field operations and program development including oversight and participation in operations and policy decision-making; and
Possession of a valid driver’s license.
Substitution: Additional qualifying work experience in administration related to business operations and general management may be substituted for the required education on a year-for-year basis (30 semester units/45 quarter units equal one year).
- Three (3) or more years of professional experience in administration of a fixed rail transportation system.
- Proven ability to provide effective customer service, public relations, and media relations management.
- Knowledge of budget, cost control, and fiscal management.
- Excellent communications and interpersonal skills.
- Training and experience in exercising leadership skills.
- Knowledge of general management and leadership principles and the ability to lead a multi-disciplinary organization team.
- Strong leadership skills including ability to develop clear lines of responsibility and accountability; and identify issues and solve problems effectively.
- Ability to manage a high-visibility, customer-serving, complex field operation.
- Ability to define problems, collect data and draw valid conclusions including ability to analyze and interpret a variety of technical data, financial data and legal documents.
- Ability to direct, lead and coordinate business improvement plans and programs through the phases of investigation, design/development and implementation.
- Strong verbal and written communications skills with ability to produce (written and statistical) reports and presentations and to present effectively to senior management, legislative bodies, public agencies and the public.
- Knowledge and experience in labor relations, contract development and management.
- Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations.
How To Apply:
The San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only. Résumé and cover letter describing how you meet the qualifications must be attached to the application.
* Visit http://www.jobaps.com/sf to begin the application process
* Choose “9180 Manager VI, Municipal Transportation Agency” (PEX-9180-M00075) from the list of job opportunities
* Click “Apply” located under the position salary information and acknowledge the information
* Click on “I am a New User” if you have not previously registered, or on “I have Registered Previously”
* Follow instructions given on the screen
To submit résumé using the online application:
- Select the “Résumé” tab in the online application
- Follow instructions given on screen
To submit cover letter using the online application:
- Select the “Other” tab in the online application
- Choose “Upload” as your method of submittal
- Click on “Upload Attachment”
- Follow instructions given on screen
If you are having trouble attaching your resume/cover letter to the online application, you may submit by fax to (415) 581-5120, ATTN: 9180 Senior Operations Manager, Cable Car. Résumé and cover letter will not be accepted in lieu of completing the online application.
Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Section. If you are having difficulty submitting your application online, please contact us at (415) 701-5040 between 8:30 a.m. and 4:30 p.m.
Applicants may be required to submit verification (proof) of qualifying experience and education at a later date. A copy of diploma or transcript must be submitted to verify qualifying education. Verification of experience must be on the employer’s letterhead and must show the name of the applicant, job title(s), duties, dates of service, and must be signed by the employer. Verification may be waived if impossible to obtain. Waiver requests will be considered on a case-by-case basis. Failure to submit the required verification or request for waiver when requested will result in disqualification.
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.
Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415)701-5040 or, if hearing impaired at (415) 701 5043 (TTY) or in writing to the SFMTA Human Resources Merit Unit, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (Specify Class 9180).
Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY
AN EQUAL OPPORTUNITY EMPLOYER
Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Disaster Service Workers
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.