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1244 Senior Personnel Analyst

Recruitment #PBT-1244-059662






This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.


The current position(s) is located at the Department of Public Health (DPH). The eligible list resulting from this examination may be utilized for future positions in this class in other City departments.



Under the direction of the Human Resources Labor Relations Manager, the Senior Personnel

Analyst in the Labor Relations Division for the Department of Public Health performs advanced level professional and technical personnel work in the areas of employee relations, contract administration and conflict resolution. Essential functions include: meets and confers with employee organizations; represents the Department in labor contract negotiations; conducts and prepares investigative reports on issues of serious employee misconduct including patient abuse; conducts disciplinary hearings; responds to grievances; participates and presents at grievance arbitrations; enforces supervisors’ and managers’ compliance with the Employee Relations Ordinance and various labor contracts; provides advice, consultation and information to departmental managers, supervisors and employees regarding discipline, and related personnel rules, policies and procedures; prepares correspondence, reports and memos; makes presentations to boards and commissions; and supervises and/or trains professional technical staff. The Senior Personnel Analyst also performs related duties as required.



The position(s) is primarily located at San Francisco General Hospital and Trauma Center. However, the position may be required to work at other Department of Public Health locations including Laguna Honda Hospital and Central Office Administration.


San Francisco General Hospital and Trauma Center is a large acute care teaching hospital which provides a Level I Trauma Center for the City and County of San Francisco and offers a comprehensive range of inpatient, ambulatory, skilled nursing, rehabilitative and community oriented programs and is affiliated with the University of California - San Francisco. Laguna Honda Hospital and Rehabilitation Center is a long-term-care facility providing skilled nursing, intensive rehabilitation, acute medical, AIDS/HIV, dementia care, and hospice care. Central Office Administration involves working with Community Behavioral Health Services, which is a specialty mental health and substance abuse treatment and preventive healthcare system; and Community Oriented Primary Care (COPC) Centers - Primary Care Behavioral Health (PCBH) program, which is a synthesis of primary care, community medicine, and public health.


The Department of Public Health serves the culturally diverse, safety net and underserved population of San Francisco. Most locations are open on a twenty-four (24) hours, seven (7) days per week basis. The basic work week is a dayshift, 5-day week of 40 hours. However, the position may be required to work evenings, nights, weekends and/or holidays on occasion.


Minimum Qualifications

  1. Possession of a baccalaureate degree from an accredited college or university; AND
  2. Three (3) years of verifiable professional personnel experience equivalent to the level of City and County of San Francisco class 1241 Personnel Analyst; INCLUDING
  3. One (1) year of verifiable professional personnel experience in Labor Relations*

Substitution of Education: Additional qualifying work experience as a professional personnel analyst may be substituted for up to two years of the required education on a year-for-year basis

(30 semester/ 45 quarter units equals one year).


The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code.


* NOTE: Professional personnel experience in Labor Relations requires journey-level experience working in a Union environment involving a combination of at least three (3) of the following: providing consultation and interpretation to managers and supervisors on contracts; advising managers and supervisors on disciplinary actions; conducting disciplinary hearings; conducting grievance meetings; or providing presentations before commissions, boards and/or executive management.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

If you are a current CCSF employee with permanent status in the 1244 Senior Personnel Analyst and wish to be considered for transfer or reinstatement to a position in the same classification within the department/agency for which this announcement has been issued, you must submit an Employee Request for Transfer form

(see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentid=11618) or an Employee

Request for Reinstatement form (see http://sfdhr.org/Modules/ShowDocument.aspx?

documentid=11617), along with a copy of your resume, to the Exam Analyst during the recruitment period indicated above.

If you are a current Department of Public Health employee with permanent status in class 1244 Senior Personnel Analyst and wish to be considered for a reassignment opportunity, please submit an online application.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Elaine Lee, by telephone at 415-206-5033, or by email at Elaine.Lee@sfdph.org.


Applicants may be required to submit verification (proof) of qualifying education and experience, at any point in the application, examination or departmental selection process. San Francisco City and County employees will NOT receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of Civil Service Rule 110.9.1



Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Selection Procedures

Written Core Examination (50%): Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to:


  • Ability to analyze and evaluate data and information, including the ability to exercise good judgment when evaluating information/data.
  • Ability to read, comprehend, interpret and/or apply written information, rules, procedures, regulations, etc.
  • Basic knowledge of, and the ability to apply policies, rules, and laws relating to recruitment and hiring processes, Civil Rights Act Title VII, EEO laws, and ADA.
  • Basic knowledge of and the ability to apply principles, techniques, procedures and practices relating to job analyses, position classification, valid selection procedures and research, including the ability to perform mathematical calculations associated with these activities.

As part of this multiple-choice examination, candidates shall receive a separate test score for the following subtest area:


Employee Relations Subtest (50%):


  • Knowledge of, and ability to apply, principles and practices used in grievances and dispute resolution.
  • Knowledge of, and ability to apply, the Fair Labor Standards Act (FLSA).
  • Knowledge of, and ability to apply, relevant court cases.
  • Ability to evaluate proposed solutions, exercise good judgment, and persuade others to obtain support.

Candidates must achieve a passing score on both the Written Core Examination and the Employee Relations Subtest in order to be ranked and placed on the eligible list. This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. You will receive one or more scores with respect to the multiple-choice exam component. One will correspond to the core test component and, should any specialty subtests be added to that component, you may receive one or more additional “specialty” scores. Any scores attained on these components will be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take any test components for which you have already attained a score. If the selection process for the future announcement is held within one year of the date of this examination and it includes any of these components [i.e., core exam or specialty subtest(s)], your score(s) for the corresponding test component(s) will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score(s) to the other announcement or (b) re-take the test component(s). Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the test component (core or specialty subtest) is used. Please note that, should you re-test, your retest score would become your official score since it is the most recent.


DATE(S) OF EXAMINATION: Only those applicants meeting the Minimum Qualifications will be notified of the exact date, time and place to report to the examination.


The hiring department may administer additional position-specific selection procedures to make final hiring decisions.


CERTIFICATION RULE: The certification rule for the ranked eligible lists resulting from this examination will be Rule of Ten (10) Scores.




The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.


Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.






Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities


Applicants with disabilities requiring reasonable accommodation for this examination must contact the examination analyst, Elaine Lee, by telephone at (415) 206-5033 (voice) or if hearing impaired (415) 557-4810 (TDD) or in writing to Elaine Lee, Department of Public Health Human Resources Services, 2789 – 25th Street, 3rd Floor, San Francisco, CA 94110 as soon as possible (specify class 1244 Senior Personnel Analyst - Labor Relations in all correspondence).



Information regarding requests for veteran’s preference can be found at:




Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?







Important Employment Information for the City and County of San Francisco can be obtained at: http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor,

San Francisco, CA 94103



Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


RIGHT TO WORK: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.



Prior to appointment, at the Department’s expense, applicants may be required to take a TB screening test, and a medical examination.




ISSUED: December 28, 2012



TELEPHONE: (415) 206-5033 (EL)





Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically a 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.