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8121 Transit Fare Inspector Supervisor/Investigator

Recruitment #CBT-8121-M00016



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The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

The purpose of this examination announcement is to establish an eligible list for this classification.


Under general direction, supervises transit fare enforcement, inspections, citations and related activities under the San Francisco Municipal Transportation Agency (SFMTA) Proof of Payment (POP) program.  Essential functions of this class include but are not limited to: investigating alleged violations of fare policy rules & regulations, civil and administrative codes, and other provisions under the jurisdiction of SFMTA; studying the efficiency of the POP program through field audits, meetings, surveys and other fact gathering techniques; analyzing fare inspection data and reviewing trends; planning the activities of Transit Fare Inspectors assigned to the enforcement of SFMTA fare policies; communicating orally with members of the public, agency personnel and with representatives from other departments; supervising Transit Fare Inspectors in the field; utilizing computer programs and software for drafting reports for
management related to the performance of the POP program as well as making recommendations on disciplinary actions of POP employees to Human Resources; assigning schedules of Transit Fare Inspectors to ensure shifts are staffed appropriately; and acting as a liaison with other divisions to resolve issues. Performs other related duties as required. 


Nature of Work:  Requires standing and walking for long periods of time on moving vehicles, uneven terrain and unstable surfaces; running short distances; climbing stairs; lifting and bending; wearing attire as specified by SFMTA; working in inclement weather; face-to-face contact and communication with the public who are sometimes hostile and use rude language.  Employees may be required to work varying hours and/or shifts, including weekends, evenings and holidays.



1.    Three (3) years of full-time verifiable experience in the enforcement of transit fare collection and/or municipal laws/ordinances in the public sector, involving extensive public contact at a level equivalent to class 9132 Transit Fare Inspector at the San Francisco Municipal Transportation Agency (SFMTA); AND


2. Possession of a High School Diploma, GED or California High School Proficiency Certificate; AND


3.  Possession of a valid First Aid Certificate and an Infant, Child and Adult CPR Certificate (to be presented at the time of appointment); AND


4.  Possession of a valid driver license; AND


5.  Basic proficiency in computer applications, e.g. Microsoft Word and Excel. (to be tested prior to appointment and/or tested during probationary period)



San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.


Click and select 8121 Investigator/Fare Inspections Supervisor (CBT-8121-M00016)

Click on “Apply” and read and acknowledge the information

Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”

Follow instructions given on the screen.


Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.


Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Section. If you are having difficulty submitting your application online, please contact us at 415.701.5013 between 8:30 a.m. and 12:00 p.m. and 1:00 p.m. and 4:30 p.m.



All applicants may be required to submit verification of qualifying work experience, a copy of their valid First Aid Certificate, valid CPR Certificate, High School Diploma (or equivalent) and valid driver license at any point in the application and/or departmental selection process.



Written/Performance Examination: (Weight: 100%)

Qualified candidates will be tested to determine their relative knowledge, skills and abilities in job-related areas, which may include, but not limited to: ability to investigate situations; ability to plan and organize; problem solving/decision making skills; ability to supervise; interpersonal skills; and written communications ability.



The certification rule used for the eligible list resulting from this examination will be the Rule of Three Scores. In addition to the above selection procedure, the department may utilize additional selection procedures to make final hiring decisions.



Applicants are responsible for notifying the San Francisco Municipal Transportation Agency – Merit Unit of any changes to contact information, such as e-mail address or mailing address. This information should be submitted to the SFMTA-Merit Unit, One South Van Ness Avenue - 6th Floor, San Francisco, CA, 94103. Contact Information can also be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at (415) 701-5013 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 701-5013 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources Merit Unit, 1 South Van Ness, 6th Floor, San Francisco, CA 94103 (Specify Class 8121).


Seniority Credit in Promotional Exams:


Reasonable Accommodation Request:

Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities


Veteran’s Preference:

Information regarding requests for veteran’s preference can be found at:



General Information concerning San Francisco Municipal Transportation Agency Employment Policies and Procedures:

Employment Information for the San Francisco Municipal Transportation Agency can be obtained at http://www.sfmta.com/cms/aopp/important.htm, or hard copy at 1 South Van Ness Avenue, 6th Floor. This information, including information regarding appeals of the terms of this announcement, is part of the terms of all announcements.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at http://www.sfdhr.org .


Copies of Application Documents:

Applicants are encouraged to keep copies of all documents submitted. Submitted documents become a permanent part of the exam records and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Women, Minorities, and Persons with Disabilities are encouraged to apply

An Equal Opportunity Employer


COMBINED PROMOTIVE AND ENTRANCE                                                        

Edward D. Reiskin

Director of Transportation

San Francisco Municipal Transportation Agency

Announcement No. M00016

MTA/LD: (415) 701-5013




All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically a 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.