Information Technology Analyst - II

Placer County is a beautiful place to live and work. Stretching from the suburban outskirts of the Sacramento Valley to the mountains of the North Lake Tahoe region, quality of life in Placer County is truly the key to its attractiveness. Recreational prospects abound in the County’s numerous rivers, lakes, state parks and ski resorts. Three vibrant suburban communities offer world-class shopping and dining, cultural activities, and the chance to tee off at one of several championship golf courses. The foothills, home to the world-famous Gold Country, offer well-stocked rivers and tree-lined lakes. This distinctive area gives residents the opportunity to explore the lifestyle of country living with big city convenience while bringing them closer to nature and surrounding them with history.

For more information about living and working in Placer County, please go to: www.visitplacer.com.

Placer County's Administrative Services Department has a current vacancy for one Information Technology Analyst II position in their Application Development Division. The candidate who fills this position will provide industry-standard level business analysis, project management, technical leadership, and system design recommendations for a variety of projects. 

The eligible list created from this recruitment may also be used to fill future vacancies within this or other departments in roles such as network management, web services, database management, systems management, software management, security management, and technical business analyst.

Performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs.  Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; translates business requirements into system deployments, including the development of design specifications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned.

This is the journey-level class in the Information Technology Analyst series.  Positions in this class are distinguished from Information Technology Analyst I by the performance of the full range of duties.  Positions in this class are flexibly staffed and are normally filled by advancement from the entry level.

The Information Technology Analyst I and Information Technology Analyst II classifications are distinguished from the Information Specialist classification series in that the Information Technology Analyst series describes positions with professional/analytical responsibilities where the primary duties include the analysis of business and/or system needs, the evaluation of current systems, and the design of solutions to meet the identified business or system needs, including work which emphasizes business systems analysis and the development of technology solutions to resolve application problems or improve efficiency; network/telecommunications systems analysis, design, and administration; system analysis, design, and administration, and/or database analysis, design, and administration. In contrast, the Information Technology Specialist classification describes positions with responsibility for providing a broad range of routine and complex duties in support of specialized systems, including user support, system troubleshooting, review of business processes and communication of user requirements/problems to a vendor or statewide system which then architects and develops the technical solution, implementation of system upgrades or modifications, and user training.

Incumbents at this level work under direction from an assigned supervisor, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures and involves planning and/or determining specific procedures or equipment required in order to meet assigned objectives and solve non-routine problems. Only unusual matters are referred to a supervisor. Incumbents may also receive technical and functional supervision from a Senior Information Technology Analyst. Incumbents may provide direct supervision over technical and/or specialist level staff. Incumbents may exercise technical or functional supervision over other professional staff on a project basis.

Duties may include, but are not limited to, the following.  Incumbents assigned to the Information Technology Analyst I classification initially perform the following duties in a learning and/or on-the-job training capacity.

• Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating County network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements.
• Provides professional customer support for system-related software and/or hardware issues, needs, or requirements.  Interacts with clients to analyze system requirements; recommends technology solutions to improve operations.
• Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization.
• Is responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Project-related duties may include:
• determining and developing cost benefit analyses for project justifications; developing projected budgets and resources needed to conduct the work; evaluating risk concerns and options; providing technical input into the development of specifications for “requests for proposals” pertaining to external services; reviewing vendor submissions and providing recommendations on vendor selection;
• monitoring vendor performance to ensure compliance with County specifications; ensuring project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization;
• serving as the primary client interface on assigned projects; reviewing recommendations with clients and receiving approval to proceed; reviewing final outcomes with the client and obtaining their sign off that all work has been conducted in accordance with client requirements;
• coordinating the activities of contract personnel and/or vendors, consistent with project plans; identifies and resolves obstacles to progress;
• designing and directing project testing and quality assurance processes for assigned projects;
• Coordinates information technology activities of County department(s), division staff, and/or vendors consistent with project plans; identifies and resolves obstacles to progress, prepares for and manages delivery and installation.
• Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
• Builds and maintains positive and professional working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service.
• Provides technical and functional supervision of contractors/vendors.
• Provides after hours technology support as assigned.
• Performs other related duties as assigned.

Functional Assignment Areas

While the majority of duties assigned to a position typically fall within one of the following areas, incumbents may also be assigned duties that cross multiple areas.

When assigned to Business Systems Analysis/Application Development (in addition to general duties) duties may include but are not limited to:

• Interacts with clients to analyze their business requirements and recommends technology solutions; identifies and maps business processes; gathers user requirements.
• Writes application and/or system design specifications, designs application and/or system flow diagrams, schematics, file structures, reports, forms and menus; prepares a definition of the problem, the desired output, and performance requirements. 
• Coordinates design, development and implementation processes with system programmers, network analysts, database administrators, and server administrators to implement new or modified application software.
• Designs, develops and maintains websites, including the design of website navigation and application frameworks and creates database connections.
• Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues.
• Serves as main client interface on all aspects of application development projects.  For third party software, coordinates project activities with vendors; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details; ensures compliance with County specifications and drives resolution of identified software bugs and deficiencies.
• Writes, revises, and maintains computer programs based on established specifications, using various computer languages and/or database platforms.
• Conducts training pertaining to the use of new applications or systems for users and/or other information technology staff.
• Provides professional systems support to users of particular applications.

When assigned to Database Architecture/Administration (in addition to general duties) duties may include but are not limited to:

• Performs database management and administration tasks; troubleshoots and resolves database problems; monitors and tunes database applications; verifies the integrity of data within the database.  
• Ensures maximum database availability and database protection, monitors and administers database security. Creates and tests database backups; performs backup and recovery tasks.
• Designs and modifies database structures, tables and files; implements design using established techniques.
• Performs database queries and data analysis processes.  Installs, configures, and administers database related reporting tools or Web software required for County applications.
• Develops and maintains standards, procedures, and methodologies for effective operation, access and data integrity of County database systems.

When assigned to System/Server/Platform Analysis and Administration (in addition to general duties) duties may include but are not limited to:

• Builds, installs, configures, maintains and administers server platforms and operating system components for mainframe, microcomputer and/or client server systems.
• Maintains telephone servers; call manager, voicemail, call center, and paging systems.
• Designs and administers active directory, exchange, e-mail, backup and related systems.  Adds users, computers and servers to active directory domain.
• Assists with the development and integration of new tools for compliance with business unit requirements.
• Performs system administration installing, updating, maintaining and administering various operating systems on various platforms, maintains the integrity of network structures and support routines, provides system administration services.
• Obtains new and upgraded systems from vendors and utilizes tools; tests and installs critical upgrades and security patches; serves as main client interface on all aspects of projects; reviews recommendations with clients and receives approval to proceed; reviews final  outcomes with clients to obtain sign off that all work has been conducted in accordance with client requirements.
• Tests and installs critical upgrades and security patches; develops and tests backup and restoration procedures.  Designs, administers and makes provisions for storage area network (SAN); monitors performance and utilization of SAN.

When assigned to Information Systems Security (in addition to general duties) duties may include but are not limited to:

• Monitors server network traffic, performance and security; identifies and resolves security issues; checks server logs to detect intruders; ensures that outside storage for disaster recovery is adequate; provides recommendations for improved server and/or network performance and security. 
• Ensures that networks and data systems comply with local, State and Federal mandates/regulations, [e.g., HIPAA].
• Researches, recommends, designs and manages large security infrastructure improvement projects.
• Identifies, analyzes and recommends emerging technologies to improve or enhance Placer County's security posture in order to protect the county’s data network and all the systems, workstations and servers that operate within it from internal and external attacks. 

When assigned to Audio/Video Systems (in addition to general duties) duties may include but are not limited to:     

• Analyzes clients audio/video (AV/IP) needs and recommends and designs AV/IP solutions for all AV systems and networks, production suites, media servers, recording systems, CATV/MATV networks, video-teleconferencing and digital signage networks and AV network streaming technologies.
• Manages a variety of AV/IP projects; coordinates resources, procures material, oversees/participates in the installation of the project, tests and commissions the project to make sure it meets the scope of work details and trains the end users on the system.
• Oversees production of and produces county wide and departmental video or photographic communication projects related to service, product, or event promotion, training, announcements, marketing, and other informational communication messages (includes pre-production, production - location and studio filming, and post-production editing, graphic design, marketing, and distribution).  

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Experience: Two years of professional level information technology experience comparable to Information Technology Analyst I with Placer County.

Training: Equivalent to the completion of a Bachelor’s degree from an accredited college or university with major coursework in computer science, information technology or a closely related field. Additional relevant technical experience that demonstrates the ability to perform analytical duties in assigned technology area may substitute for the required education on a year for year basis. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education.

Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.

License or Certificate:

• May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
• Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required.

Knowledge of:

• General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program.
• Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems.
• Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity.
• Basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks.
• Structured analysis and database concepts.
• Computer hardware and software systems similar to those being used by the hiring department.
• Tools and equipment used in testing the functionality of computer applications.
• Principles and practices of troubleshooting computer hardware, software and network problems.
• Principles and practices of customer service.
• Methods and techniques of developing and presenting technical documentation and training materials.
• Principles and practices of record keeping.
• Modern office procedures, methods and equipment.

Ability to:

• Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
• Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology, in order to improved County processes or services.
• Communicate technical information to a wide variety of users.
• Interpret and explain pertinent County and Department policies and procedures. Explain the values and limitations of services requested.
• Recognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautions.
• Plan, organize, prioritize and process work to ensure that deadlines are met.
• Learn and utilize specialized terminology if needed by the specific assignment.
• Interpret and apply technical information pertaining to computer and network systems.
• Adapt quickly to changes in policies, procedures, assignments and work locations.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships with those encountered during the course of the work.
• Prepare and maintain documentation for procedures, processes, and tables related to area of assignment.
• Read, comprehend, and retain technical information on computer products and systems.
• Provide on-call service during off hours, evenings, weekends, and holidays.

Functional Assignment Areas

When assigned to Business Systems Analysis/Application Development (in addition to general knowledge and abilities) knowledge and abilities may include but are not limited to:

Knowledge of:

• Information system development lifecycle and design principles using flowcharting techniques and prototype development tools.
• Basic principles and practices of business operations and work flow analysis.
• Various programming and scripting languages.

Ability to:

• Conduct business process and needs analysis and propose technology solutions.
• Develop information system designs, flow charts, report layouts and screen designs.
• Read and interpret source code from one the County’s commonly used programming languages; develop a working knowledge of new programming languages.
• Troubleshoot and repair a variety of application issues using appropriate program testing methods and tools.

When assigned to Database Architecture/Administration (in addition to general knowledge and abilities) knowledge and abilities may include but are not limited to:

Knowledge of:

• Database architecture & administration.
• Database design methods and techniques.
• Database security methods, procedures and best practices Techniques for defining logical relationships among data, processes or events.
• The operating systems and database software utilized by Placer County.

Ability to:

• Troubleshoot database related problems.
• Ensure maximum database availability and that data integrity is maintained.Design and modify database structures.

When assigned to System/Server/Platform Analysis and Administration (in addition to general knowledge and abilities) knowledge and abilities may include but are not limited to:

Knowledge of:

• Server platforms and operating system components for mainframe, microcomputer and/or client server systems.
• Techniques and practices used in managing, designing, implementing, maintaining and operating information processing systems.
• Inter-application and hardware platform integration.

Ability to:

• Analyze, build, install, configure, maintain and administer server platforms and operating system components for mainframe, microcomputer and/or client server systems.
• Design and maintain active directory, exchange, e-mail, backup and related systems.

When assigned to Information Systems Security (in addition to general knowledge and abilities) knowledge and abilities may include but are not limited to:

Knowledge of:

• General operational characteristics, configuration and set up of local and wide area network and communication systems, equipment and devices.
• Network and network security engineering and analysis, including security standards and technical resolution methodologies.
• Antivirus remediation practices.The functionality of firewalls and intrusion prevention systems and how they interact within the network infrastructure.
• Security systems and methodologies for network and data/voice communications systems.
• Common information security issues, threats, vulnerabilities, and attacks.

Ability to:

• Monitor and analyze server and network security and provide recommendations for improved server and/or network performance and security.
• Identify and resolve system performance and security issues that risk business continuity.

When assigned to Audio/Visual Systems (in addition to general knowledge and abilities) knowledge and abilities may include but are not limited to:

Knowledge of:

• Principles, rules, guidelines, and best practices related to motion picture, photographic, and live/post audio and video production.
• The components, design, and setup of audio/visual systems including projection and displays systems, control systems, and sound reinforcement systems.
• Principles and practices of visual and graphic design, video and photographic editing.

Ability to:

• Analyze the audio/video needs of county departments, design audio/video systems, and provide recommendations regarding the necessary audio/video systems and equipment for ongoing use or for county events.
• Ensure audio/video systems and equipment is properly installed and troubleshoot system and equipment problems.
• Produce a variety of promotional and informational videos and photographs for the purpose of service, product, or event promotion; training; marketing; and/or other informational communication.

Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. Occasional evening, holiday and/or weekend work may be required.

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training and experience will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the eligible list.

All applicants who meet minimum qualifications will be required to respond to an online Conviction History Questionnaire, which will be sent as a link on their notification that minimum qualifications have been met.  Failure to respond to this questionnaire within (3) three calendar days of the minimum qualification notification will result in disqualification from the examination. 

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination, which may include a drug screening and possibly a psychological evaluation, sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S.  For some positions, applicants may also be required to submit proof of age, undergo a background investigation and/or be bonded.

All new permanent employees, with the exception of sworn law enforcement and management, shall be required to join the employee organization or pay an 'Agency Fee' as a condition of employment.

The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification.  For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at:
http://www.jobaps.com/placer/sup/abfreenames.asp.

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment and retaliation is prohibited and that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

The following information represents benefits currently available to permanent Placer County employees and may be subject to change.  It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view benefits for Professional bargaining unit

Tentative Recruitment Schedule

• 7/07/2016  - Minimum Qualifications Screening
• 7/07/2016  - Conviction Questionnaires Sent
• 7/10/2016 - Conviction Questionnaires Due Back
• 7/11/2016 - Supplemental Questionnaire Scoring 
• 7/12/2016 - Eligible List Established