Administrative Dispatcher

This position within the Placer County Transit Services division has a unique role in assisting Transit staff and the public with their transportation needs. It involves the use of customer service skills in day to day exposure to the travelling public as well as acting as a liaison between the County and several State and local agencies, providing answers to transit questions as well as providing transit fare guidance to those who request it. This position also acts as a dispatcher for the Placer County Transit system and is responsible for the maintenance of several reporting and transit specific databases in the course of the position’s normal duties. The successful candidate will need to possess excellent customer service and office administrative skills. This position will receive direct and functional supervision from PCT supervisors and Transit Administrative managers. Please note that this position is considered safety sensitive and employees are subject to the Department of Transportation (DOT) 49 CFR Part 40 and other applicable DOT Agency regulations such as random drug testing.

This position is located in Auburn. This is a permanent full-time position but this list may be used to fill other permanent and temporary/extra help assignments in the County.

To perform dispatching duties within an operating department; and to perform a variety of general clerical and routine secretarial duties related to the department assigned.

Receives general supervision from management or supervisory positions, and may receive functional and technical supervision from secretarial personnel.

• Receive and dispatch routine and emergency radio communications for various county department crews; dispatch appropriate personnel and equipment to reported situations or conditions.
• Continuously monitor radio and phones.
• Perform general clerical duties related to assigned functional area and department.
• Compose, type, proofread and process a variety of documents including general correspondence and memos.
• Act as a receptionist; answer the telephone and wait on the general public, giving information on department and assigned program policies and procedures.
• Issue, receive, type and process various applications, permits and other forms; process bills for fees; record payments and send delinquent notices when necessary.
• Schedule inspections and appointments as assigned.
• Schedule and monitor attendance of field personnel for training classes.
• Perform a wide variety of clerical work including filing, billing, checking and recording information on records.
• Sort and file documents and records, maintaining alphabetical, index, and cross-reference files.
• Operate standard office equipment including word processing equipment.
• Receive, sort and distribute incoming and outgoing mail.
• Deal with angry public and defuse potentially critical incidents through conflict resolution skills.
• Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
• Perform related duties as assigned.

Experience and Training 

It is the applicant's responsibility to identify in their application materials how they meet the Minimum Qualifications listed below.

Experience: Two years of experience performing duties comparable to that of an Administrative Clerk – Entry with Placer County.
 
Training: Equivalent to the completion of the twelfth grade.      

License or Certificate:
May need to possess a valid driver's license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

Knowledge of:

• Principles and practices of two-way radios.
• English usage, spelling, grammar, and punctuation.
• Office methods and equipment including filing systems and computers.

Ability to:

• On a continuous basis, sit at desk while operating radio and/or stand at counter for long periods of time.  Intermittently twist and reach office and radio equipment; write or use keyboard to communicate through written means; occasionally run errands; lift light weight.
• Intermittently review documents related to department operations; observe, identify and problem solve office and field problems; understand, interpret and explain department policies and procedures to the public and staff.
• Perform clerical work including maintenance of appropriate records and preparation of general reports.
• Convey critical information in a manner consistent with dispatching standards.
• Verify and check files and data.
• Understand and carry out both oral and written directions.
• Perform routine mathematical calculations.
• Operate a variety of modern office equipment including two-way radio.
• Type accurately at a speed of 45 words per minute.
• Use computer word processing equipment, as assigned.

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training and experience will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the eligible list.

All applicants who meet minimum qualifications will be required to respond to an online Conviction History Questionnaire, which will be sent as a link on their notification that minimum qualifications have been met.  Failure to respond to this questionnaire within (3) three calendar days of the minimum qualification notification will result in disqualification from the examination.

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination, which may include a drug screening and possibly a psychological evaluation, sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S.  For some positions, applicants may also be required to submit proof of age, undergo a background investigation and/or be bonded.

All new permanent employees, with the exception of sworn law enforcement and management, shall be required to join the employee organization or pay an 'Agency Fee' as a condition of employment.

Placer County now offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at: http://www.jobaps.com/placer/sup/abfreenames.asp.

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment and retaliation is prohibited and that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. Please contact the Personnel Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

The following information represents benefits currently available to permanent Placer County employees and may be subject to change.  It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Personnel Department.

Click here to view benefits for General bargaining unit

Tentative Recruitment Dates

2/29/2016 Minimum Qualifications Screening 

3/01/2016 Conviction History Questionnaire Notice to be Sent 

3/04/2016 Conviction History Questionnaire Responses Due 

3/08/2016 Eligible List Established