Dispatch Services Manager

Placer County is a beautiful place to live and work. Stretching from the suburban outskirts of the Sacramento Valley to the mountains of the North Lake Tahoe region, quality of life in Placer County is truly the key to its attractiveness. Recreational prospects abound in the County’s numerous rivers, lakes, state parks and ski resorts. Three vibrant suburban communities offer world-class shopping and dining, cultural activities, and the chance to tee off at one of several championship golf courses. This distinctive area gives residents the opportunity to explore the lifestyle of country living with big city convenience while bringing them closer to nature and surrounding them with history.

This is a single position management-level classification assigned to oversee the Dispatch Services Division of the Sheriff's Office.

To plan, organize, direct and manage public safety dispatch activities within the Sheriff's Department; to prepare, monitor, and administer the Dispatch Unit’s budget; to coordinate public safety communication services with other divisions, agencies and departments; and to provide highly complex staff assistance to sworn and non-sworn staff.

It is the applicant's responsibility to identify in their application materials how they meet the Minimum Qualifications listed below.

Experience: Five years of increasingly responsible law enforcement experience directly related to public safety dispatching, including two years of supervisory responsibility.

Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in business administration, criminal justice, or a related field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.

License or Certificate:

• Successful completion of the P.O.S.T. certified Basic Complaint/Dispatcher course; or the P.O.S.T. Basic Dispatcher Training Equivalency Examination at time of appointment.
• Successful completion of the P.O.S.T. Civilian Supervision course at time of appointment.
• Must obtain the Records Management Certificate within twelve months of appointment.
• Successful completion of the CLETS Training Certificate (Train the Trainer) within twelve months after appointment.
• Possession of, or ability to obtain, a valid driver’s license. Proof of adequate vehicle insurance and medical clearance may also be required.

Knowledge of:

• Principles and practices of public safety administration including organization, budgeting and human resource management of dispatch functions.
• Operations, terminology, regulations, services and procedures used in emergency dispatch functions.
• Equipment, tools and materials used in an automated public safety dispatch center.
• Principles and practices of leadership, motivation, team building and conflict resolution.
• Pertinent local, State and Federal rules, regulations and laws.
• Modern office procedures, methods and computer equipment.
• Principles and practices of policy development.
• Principles and practices of organizational analysis and management.
• Budgeting procedures and techniques.
• Principles and practices of supervision, training and personnel management.
• Criminal justice procedures and record keeping.
• Correct English usage including spelling, grammar, and punctuation.

Ability to:

• Organize and direct the operations of the Sheriff’s Dispatch Unit.
• On a continuous basis, analyze budget and technical reports; prepare and administer the Dispatch Unit budget.
• Interpret and evaluate staff reports; know and enforce laws, regulations and codes related to dispatch, public safety, and personnel management.
• Analyze, interpret and apply Countywide and Department policies, procedures, rules and regulations.
• Select, supervise, train, motivate, and evaluate personnel; observe performance and provide feedback/counseling to staff; administer progressive discipline or other corrective action as needed.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Perform CLETS audits as mandated by the Department of Justice.
• Gain cooperation through discussion and persuasion.
• Understand the organization and operation of the County and of outside agencies as necessary to assume assigned responsibilities.
• Maintain an efficient, calm demeanor in handling adverse or stressful situations.
• Operate software and equipment associated with the dispatch functions including CAD, RMS, and CMS.
• Act quickly and calmly in emergency situations and direct other personnel to do the same.
• Communicate clearly and concisely, both orally and in writing.
• Work with various cultural and ethnic groups in a tactful and efficient manner.
• Establish and maintain effective working relationships with those contacted in the course of work.
• On a continuous basis, sit at desk and in meetings for long periods of time. Intermittently twist to reach office equipment and materials; perform simple grasping and fine manipulation; lift light weight; use telephone and communicate through written means.

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training and experience will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the eligible list.

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination, which may include a drug screening and possibly a psychological evaluation, sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S.  For some positions, applicants may also be required to submit proof of age, undergo a background investigation and/or be bonded.

 

All new permanent employees, with the exception of sworn law enforcement and management, shall be required to join the employee organization or pay an 'Agency Fee' as a condition of employment.

The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification.  For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

Placer County now offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at: http://www.jobaps.com/placer/sup/abfreenames.asp.

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment and retaliation is prohibited and that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. Please contact the Personnel Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

The following information represents benefits currently available to permanent Placer County employees and may be subject to change.  It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Personnel Department.

Click here to view benefits for Management bargaining unit

Tentative Recruitment Dates

02/27/2015 T&E Rating - Application Review
3/3/2015 Establish List