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Technology Solutions Analyst - II

(Application Support Analyst)
Recruitment #2014-15711-01

Salary:$32.71 - $39.76/hour
Job Type: Open
Date Opened:1/17/2014 8:00:00 AM
Filing Deadline:1/31/2014 5:00:00 PM
Employment Type: Permanent/Full Time (40 hrs/week)
Temporary/Extra Help
Work Location: Auburn Area (Applegate, Auburn, Colfax, Foresthill, Meadow Vista, Penryn)
South Placer (Granite Bay, Loomis, Lincoln, Rocklin, Roseville)
HR Analyst: Jennifer Duvall

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Current and anticipated vacancies†include the following, however, the eligible list established from this recruitment may also be used to fill future vacancies in various departments as they arise:

ADMINISTRATIVE SERVICES /†IT:† There are currently two vacancies in the CalWIN unit.† Desired experience includes CalWIN,†C4, or†Leader systems experience.††Other positions supporting HHS†applications include†electronic medical records (primary care and/or behavioral health), child welfare, dentistry, and document management.† Software applications currently used in this division†include CalWIN, Avatar, CWS/CMS, EPIC, Dentrix, and SIRE.

CLERK-RECORDER-ELECTION'S OFFICE:† The ideal candidate for†this position will have experience with voting equipment, application†support, back-up configuration, and firewalls.†

DISTRICT ATTORNEY'S OFFICE:† This position is†a Business Analyst / System Administrator†and works with criminal justice systems.††This position performs workstation support, user support, and training.† Candidates†considered for this position must undergo and pass a†law enforcement background check.

PERSONNEL DEPARTMENT:† This position is the PeopleSoft Benefits Administration Support Analyst.† Experience with relational databases as well as PeopleSoft modules 8.9 or above in†Benefits Administration, Base Benefits, HCM, Security, and PeopleTools†is†preferred. Additional duties include working with recruitment systems (JobAps), SiteCore, SIRE,†employee performance management systems, customer support, and help desk duties.†

SHERIFF'S OFFICE:† This position works with criminal justice/biometric applications and†integration solutions.† Desired experience includes†vendor management, system administration,†and†business and workflow analysis.† This position works dayshift hours and is stationed at the Auburn Justice Center.† Candidates†considered for this position must undergo and pass a†law enforcement background check.


To provide professional information technology support within an operating department including business systems analysis, system hardware and software support, and project management; and to document and analyze existing procedures and business requirements for the development and revision of computer applications and business processes through technology solutions.


This is the full journey professional level class in the Technology Solutions Analyst series.† Employees within this class are distinguished from the Technology Solutions Analyst I by the performance of the full range of duties as assigned including difficult or complex work.† As incumbents gain skill and experience they are expected to work with greater independence on more varied assignments and must apply breadth and depth of knowledge in the system software configuration and business analysis.† Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.† Positions in this class are flexibly staffed and are normally filled by advancement from the entry level.

This class is distinguished from the Senior Technology Solutions Analyst class in that the Senior provides advanced journey level skills in highly specialized areas of assignment related to technology solutions including the definition of operational and/or systems problems and development of solutions including providing services for larger groups, or with a multi-department, countywide, or statewide scope.


Receives direction from an assigned supervisor.

Exercises technical and functional supervision over less experienced professional staff; and may exercise direct supervision over technical staff.


Duties may include, but are not limited to, the following:

  • Provide assistance to management in the development of information technology strategy usage; define implementation to ensure that business targets and objectives are met; document business rules, functional requirements and determines the best information technology business practices.
  • Act as a technical resource for staff, identify and evaluate alternatives and recommend business process re-engineering through information systems; initiate and obtain consensus standardizing operational procedures where possible; assist in identifying potential and required changes to business practices and procedures; analyze and determine how existing jobs and workflow will change; define strategies for the transition from old to new procedures, where necessary.
  • Recommend contractor selection and assist with vendor and contract management; monitor technical agreements with vendors.
  • Provide targeted professional support for specific department programs or applications; test programs and applications from the userís perspective.
  • Analyze regulatory rules and issues to identify impact on current information technology operations.
  • Prepare and maintain project plans, budgets and work plans.
  • Perform complex configuration, modification, testing and implementation of vendor software; develop, coordinate and implement plans to test business and functional processes during system development and quality assurance testing.
  • Conduct systems analysis; develop business requirements; design functional specifications; write source code; test application; implement application to appropriate users; prepare system, user and code documentation.
  • Manage, coordinate and implement department web projects; perform web development and project management including database coordination; conduct web security technical patch analysis; perform web technical incident response planning and handling including security disaster recovery; perform web technical quality assurance, web utility scripting and coding, Internet technical liaison (webmaster functions), and web site technical analysis and portal management; perform trend tracking; act as web technical trainer.
  • Develop and review technical Feasibility Study Report and Request for Proposals; assist with grant writing as necessary.
  • Participate in defining requirements, development, design and validation of new automated systems.
  • Plan, coordinate and direct conversion from legacy system and the implementation / ongoing maintenance of new computer system.
  • Conduct legal compliance patch analysis.
  • Perform technical trouble shooting and on-call support.
  • Research available technologies, prepare cost/benefit analysis, evaluate and recommend solutions related to the program assigned.
  • Manage and execute installation upgrades and system patches; track problems and requests for system enhancements and equipment upgrades and resolve problems as they occur.
  • Serve as a trainer for staff regarding new procedures and software applications; demonstrate the software application systems; prepare written procedures and training materials for staff.
  • Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
  • Follow County policies and procedures.
  • Work in a safe manner at all times.
  • Perform related duties as assigned.


It is the applicant's responsibility to identify in their application materials how they meet the minimum qualifications listed below.

Experience: One year of professional level technology solutions experience similar to a†Technology Solutions Analyst I with Placer County.

Training: Equivalent to a Bachelorís degree from an accredited college or university with major course work in business administration, public administration, computer science, or a related field.†

Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Personnel Department.

Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.

License or Certificate: May need to possess a valid driver's license as required by the position.† Proof of adequate vehicle insurance and medical clearance may also be required.


Knowledge of:
  • General principles of business operations and methods, and assigned business unitís operations.
  • Principles and practices of information technology.
  • Verbal and written presentation techniques and practices.
  • Current computer equipment, procedures, applications and systems.
  • Characteristics and principles of common computer equipment, operating systems and applications software.
  • Principles and practices of good customer service.
  • Principles and practices of work safety.
  • Process analysis, testing, and troubleshooting/problem solving.
  • Principles of organizational behavior and change management.
  • Principles and practices of project management and workflow analysis.
  • Trends and current developments in technology as it relates to business functions and operations.

Ability to:

  • Work independently and as a cooperative, contributing member of a team.
  • On a continuous basis, sit at desk and in meetings for long periods of time; bend, squat, climb, kneel and twist when performing installation or repair of equipment; perform simple and power grasping, pushing, pulling and fine manipulation; and lift heavy weight.
  • Analyze and diagnose complex software problems and determine effective technological solutions.
  • Read, concentrate, comprehend and retain technical information on computer products and systems.
  • Write procedures and documentation for problems, solutions and standards.
  • Maintain the confidentiality of information.
  • Provide on-call duties and service during off hours, nights, weekends, and holidays.
  • Communicate technical issues to individuals with varying degrees of computer familiarity.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Work with various cultural and ethnic groups in a respectful, tactful and effective manner.
  • Communicate clearly and concisely, both orally and in writing.
  • Install computer equipment and software
  • Train others in the installation of computer equipment and software.
  • Analyze, develop, document and train effective operating procedures and methods targeted towards greater quality of work product and efficiency.
  • Organize and manage multiple complex projects and priorities and perform a variety of work assignments effectively.
  • Create flow-charts and prepare complex technical reports.
  • Independently analyze data, work methods, procedures, and operational needs and develop appropriate solutions.
  • Diagnose and develop logical, reliable solutions to problems with applications, communications and operating systems and initiate corrective action.
  • Prepare effective oral and written presentations.
  • Lead teams and groups in discussions and meetings to reach consensus regarding technological solutions.


Training & Experience Rating (100%)

Based upon responses to the†supplemental questionnaire, the applicantís education, training and experience will be evaluated using a pre-determined formula.† Scores from this evaluation will determine applicant ranking and placement on the eligible list.


Prior to the date of hire, applicants for regular full and part-time positions must pass a medical examination which may include a drug screening and possibly a psychological evaluation. Applicants for extra help positions may be subject to a drug screening. All applicants must sign a constitutional oath, submit proof of U.S. citizenship or legal right to remain and work in the U.S. and be fingerprinted. For some positions, applicants may also be required to submit proof of age, be bonded or undergo a background check.


All new permanent employees, with the exception of sworn law enforcement and management, shall be required to join the employee organization or pay an 'Agency Fee' as a condition of employment.


The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification.† For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.


Placer County now offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at:


Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment and retaliation is prohibited and that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. Please contact the Personnel Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.


The following information represents benefits currently available to permanent Placer County employees and may be subject to change.† It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Personnel Department.

Click here to view benefits for†Professional bargaining unit


02/07/2014 Minimum Qualifications Screening
02/11/2014 T&E Rating - Application Review
02/14/2014 Establish List