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Client Services Program Manager

Recruitment #2013-13645-02

Salary:$42.35 - $51.49/hour; $7,340.67 - $8,924.93/month
Department:Health and Human Services
Job Type: Promotional and/or Interdepartment Transfer
Date Opened:9/27/2013 5:00:00 PM
Filing Deadline:10/11/2013 5:00:00 PM
Employment Type: Permanent/Full Time (40 hrs/week)
Work Location: Auburn Area (Applegate, Auburn, Colfax, Foresthill, Meadow Vista, Penryn)
South Placer (Granite Bay, Loomis, Lincoln, Rocklin, Roseville)
HR Analyst: Michelle Beauchamp

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This is a promotional recruitment specific to the Human Services Division of Health and Human Services Department.



To plan, organize, manage, and coordinate the programmatic, administrative, and operational activities in support of assigned and multiple program areas; to direct, manage, and supervise the work of assigned staff/team members; to establish and implement assigned programsí objectives and performance standards; to promote, coordinate, and participate in collaborative activities, programs, and projects; and to function as a proactive and positive member of a program management team within the Department.


The Program Manager job class recognizes positions that provide full second-line, direct supervision to program/project teams within the context of one large and complex division or program, or multiple program areas.† Incumbents within this job class provide responsible clinical, administrative, operational, and program management within the Health and Human Services Department.


Receives general direction from a Client Services Program Director.

Exercises direct supervision over supervisory, professional, technical, and clerical personnel.


Duties may include, but are not limited to, the following:

  • Plan,† organize, and manage programmatic, administrative, and operational activities in support of multiple program areas; oversee and coordinate the allocation of designated resources, administer the record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines.
  • Establish programsí objectives and performance standards; evaluate programsí operations and activities in terms of over-all effectiveness and compliance; implement improvements and modifications as necessary; and adjust over-all goals and objectives in response to program directives and/or client needs.
  • Develop, coordinate, and participate in collaborative activities, programs, and projects to maximize available resources and responsiveness to clients; provide necessary and requested resources; act as team member/leader for assigned projects/opportunities.
  • Develop, implement, and manage clinical, administrative, and operational systems and processes to maximize the effectiveness and responsiveness of assigned programs; act as professional and managerial resource to program staff, project teams, and clients as well as other County departments and departmental colleagues in a positive and supportive manner.
  • Provide professional and managerial† expertise in support of assigned and multiple program areas as well as the Departmentís over-all mission, goals, objectives, and directives; act as a primary resource to the Departmentís Policy Counsel, boards, committees, contractors, and clients in the planning, development, and implementation of Departmentís activities in targeted and/or proposed program areas.
  • Collaborate with appropriate departments, programs, and work units to secure advice, resources, and technical services necessary to achieve assigned programsí goals, objectives, and directives in accordance with mutually agreed upon time frames and in compliance with pertinent guidelines and regulations.
  • Participate in budget preparation and administration for assigned program; preparing cost estimates/projections, submitting justifications for requested resources, and monitoring and controlling expenditures.
  • Direct, oversee, and administer contracts for service/care providers in the implementation of assigned client services/program areas; review and evaluate quality of service and contract compliance; verify billings and payments; respond to inquiries and trouble-shoot complaints; and represent the Department and assigned programs to contractors and vendors.
  • Represent Department and assigned programs/projects to other organizations, local communities, special interest groups, schools, businesses, clients, and the general public; act as primary and major resource regarding assigned programs; respond to inquiries; and promote the Departmentís mission and goals.
  • Establish and maintain open communications with other Department programs, projects, and multi-disciplinary teams; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment.
  • Perform related duties as required.


Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience: Five years of increasingly responsible clinical and/or administrative experience in a health or human services agency, including at least two years of supervisory responsibility.

Training: Equivalent to a Bachelor's degree from an accredited college or university. Designated positions may require major course work in specified and concentrated areas of study.

License or Certificate:

  • Designated positions may require possession of a specific license to perform and/or oversee clinical functions in the State of California.
  • May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.


Knowledge of:

  • Principles and practices of designated professional discipline with specific knowledge and expertise of assigned program and client services areas.
  • Pertinent local, state and federal rules, regulations and laws.
  • Modern office procedures, methods and computer equipment.
  • Principles and practices of research, analysis and management.
  • Budgeting procedures and techniques.
  • Principles of supervision, training and performance evaluations.
  • Cultural, religious, economic and social groups and their relationship to the delivery and acceptance of health and human services.

Ability to:

  • Organize, implement and direct assigned program operations and activities.
  • On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
  • On a continuous basis, sit at a desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and communicate through written means; and lift light weight.
  • Interpret and explain pertinent County-wide and Departmental policies and procedures.
  • Plan, organize, and implement assigned client services through multi-disciplinary and multi-agency programs that include public, private, and contract agencies/providers.
  • Assist in the development and monitoring of an assigned program budget.
  • Develop and recommend policies and procedures related to assigned operations.
  • Work with various cultural and ethnic groups in a tactful and effective manner.
  • Communicate clearly and concisely, both orally and in writing.
  • Supervise, train and evaluate assigned staff.
  • Establish and maintain effective working relationships with those contacted in the performance of required duties.


Training & Experience Rating (100%)

Based upon responses to the†supplemental questionnaire, the applicantís education, training and experience will be evaluated using a pre-determined formula.† Scores from this evaluation will determine applicant ranking and placement on the eligible list.


Prior to the date of hire, applicants for regular full and part-time positions must pass a medical examination which may include a drug screening and possibly a psychological evaluation. Applicants for extra help positions may be subject to a drug screening. All applicants must sign a constitutional oath, submit proof of U.S. citizenship or legal right to remain and work in the U.S. and be fingerprinted. For some positions, applicants may also be required to submit proof of age, be bonded or undergo a background check.


All new permanent employees, with the exception of sworn law enforcement and management, shall be required to join the employee organization or pay an 'Agency Fee' as a condition of employment.


The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification.† For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.


Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment and retaliation is prohibited and that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. Please contact the Personnel Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.


The following information represents benefits currently available to permanent Placer County employees and may be subject to change.  It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Personnel Department.

Click here to view benefits for Management bargaining unit