INTRODUCTION
This position will be located in the Pryor Workforce Office.
BASIC PURPOSE
Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures. They will respond to requests for publications and forms, analyze information presented to determine the nature of the problem, provide advice on laws, policies, and procedures related to the agency’s business operations, and provide other assistance as needed.
LEVEL DESCRIPTORS
The Customer Assistance Representative job family consists of four levels which are distinguished based on the complexity of the work assigned, the level of expertise required to perform specific job assignments, and the responsibility assigned for the supervision of others.
Level III:
This is the specialist level where employees are assigned responsibilities involving a full range of activities and all functional areas of the agency. They will provide oversight for various activities, provide training and assistance to other employees as needed, conduct research on unusual problems or situations, and coordinate with other divisions as required. They also make recommendations on changes in work procedures. Employees at this level will act as either team leader or lead worker.
MINIMUM QUALIFICATIONS
Level III:
Education and Experience requirements at this level consist of one year of experience in clerical office work PLUS three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience substituting thirty semester hours of college, including six semester hours in business or public administration for a maximum substitution for one year only of the clerical office experience.
*NOTE: No substitution for the three years of experience in customer service, processing tax returns, bookkeeping, or closely related work.
SELECTION PLAN
Scores based on: 60% Written Test 40% Alpha-Numeric Data Entry Test
***NOTE: Names of eligible applicants can be made available to State agencies upon their request, immediately following the closing date and time.
