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DIGITAL COMMUNICATIONS DISPATCHER TRAINEE (NON STANDARD HOURS)

Recruitment #W2779-00-o23009

Introduction

Hillsborough County Government is looking for new members to join our team who are aligned with our core values of commitment to excellence; stellar customer service; and embracing diversity, transparency, and accountability.  Our employees enjoy careers that are professionally and personally rewarding and that provide fair and reliable compensation.   

 

Hillsborough County Government consists of many independent agencies with over 9,000 combined employees.  We provide a wide range of municipal services to the citizens of Hillsborough County, including law enforcement, detention, fire, street construction and maintenance, courts, library, parks and recreation, planning and zoning, property appraisal, tax collection, water, sewer, and solid waste collection services. In addition, we also employ professionals, paraprofessionals, and clerical staff in a wide range of service support functions, including management, finance, information technology, human resources, facilities, communications, etc. 

 

Learn more about Hillsborough County or read on to learn more about this exciting opportunity to join our team.

MAJOR FUNCTION

Performs trainee duties receiving and directing emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance.

MAJOR DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

Note: Incumbents function in a trainee capacity to gain proficiency in the duties listed below and become eligible for promotion to Digital Communications

Dispatcher.

  • Receives 911 and non-emergency calls, quickly and calmly assesses the situation, enters information into the Computer Aided Dispatch (CAD) system for agency dispatch and/ or redirects them to specific or alternate emergency responding agencies or departments.
  • Connects conference calls involving two or more parties to render timely emergency assistance.
  • Dispatches emergency response personnel using digital and/or analog voice communications equipment, and/or an emergency computer dispatch system.
  • Creates reports to identify incorrect location information received through the Automatic Location Information system, in order to initiate corrective actions.
  • Pinpoints the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS).
  • Types memoranda and reports, and duplicates or edits emergency call recordings, in  response to court subpoenas and public records requests.
  • Maintains records and reports, including shift reports and operational logs.
  • Initiates emergency call-backs to obtain additional information or to follow-up on disconnected calls.
  • May be required to research local, state and federal databases, when information dictates or when requested, to verify outstanding warrants, location history information and other information, and provides the information to emergency response personnel prior to arriving at the emergency location.
  • May be required to perform duties at temporary emergency command centers and locations during periods of local, state and national emergencies.
  • May be required to become familiar with the physical layout of Hillsborough
  • County.
  • May be required to testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.
  • Performs other related duties as required.

KNOWLEDGE, SKILLS, & ABILITIES

Note:  To be acquired during the training period.

  • Working knowledge of the communication center standard operating procedures, regulations and 911 system.
  • Working knowledge of Agency policies, procedures and guidelines.
  • Some knowledge of effective communication techniques.
  • Some knowledge of digital and audio communications equipment operation.
  • Some knowledge of computerized mapping systems and related software use and application.
  • Some knowledge of law enforcement, emergency medical or fire terminology.       
  • Ability to respond to emergency situations in a calm and controlled manner.
  • Ability to accurately assess emergency information and make correct decisions.
  • Ability to operate a multi-line or computerized telephone, digital, audio or radio communications equipment.
  • Ability to use a computer and related software.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to follow oral and written instruction
  • Ability to locate offices, agencies or individuals promptly through directories or other information sources.
  • Ability to work under stressful conditions.
  • Ability to maintain confidential information.
  • Ability to work effectively with others.
  • Ability to follow established procedures.
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical or chronological systems.
  • Ability and willingness to work rotating shifts including nights, weekends and  holidays.

MINIMUM QUALIFICATIONS

Note: Minimum Qualifications MUST be attained before the recruitment ending date.

Graduation from high school or possession of a GED certificate; and
Possession of a valid Driver License.

A passing score on a written test; and
A passing score on a data entry test at 100 gross keystrokes per minute with 90% accuracy.

APPOINTING AUTHORITY REQUIRES

  • NOTE: DRIVING HISTORY WILL BE THOROUGHLY REVIEWED AND MAY BE GROUNDS FOR DISQUALIFICATION.
  • Must pass prescribed physical examination. 
  • Must not have used any illegal drugs within 36 months of making application or after the age of 30.
  • Must be of good moral character. 
  • No felony convictions, arrests or other law enforcement interaction involving perjury, false statements, domestic violence or criminal traffic offenses will be thoroughly reviewed and may be grounds for disqualification. 
  • Will undergo criminal records check which includes fingerprints.
  • Must successfully pass an extensive background investigation which will include two polygraph examinations and psychological evaluation.

SPECIAL NOTES

Employees assigned to this classification will serve at least a six-month probationary period, or up to twelve months, based upon individual performance.

 Upon certification by the Agency Head or designated representative of successful completion of training, incumbents will be promoted to the Digital Communications Dispatcher classification. The training period may be extended by the Agency to which the position is assigned.

Incumbents of positions governed by the EMPACCT Collective Bargaining Agreement to serve a one year probationary period for all new hires and employees new to the department.

Selection Process

  • NOTE: DRIVING HISTORY WILL BE THOROUGHLY REVIEWED AND MAY BE GROUNDS FOR DISQUALIFICATION.
  • Must pass prescribed physical examination. 
  • Must not have used any illegal drugs within 36 months of making application or after the age of 30.
  • Must be of good moral character. 
  • No felony convictions, arrests or other law enforcement interaction involving perjury, false statements, domestic violence or criminal traffic offenses will be thoroughly reviewed and may be grounds for disqualification. 
  • Will undergo criminal records check which includes fingerprints.
  • Must successfully pass an extensive background investigation which will include two polygraph examinations and psychological evaluation.

Conclusion

SPECIAL NOTE:  The position to be filled, as a result of this recruitment, will require working non-standard (shift) hours.

 

EXAMINATION: Examination may be administered at the time of application, depending on qualifications. Test information is available at the Reception Branch, Hillsborough County Civil Service Office. This information must be obtained in person and it is the applicant's responsibility to obtain it, if desired.

 

VETERANS' PREFERENCE:  Preference will ONLY be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation to support entitlement to preference MUST be provided at the time of application.

 

DRUG-FREE WORK PLACE:  The employers of Hillsborough County have implemented a drug-free workplace and all offers of employment are conditioned on job applicants successfully passing a drug test.

 

NOTE: Depending on the agency of employment, individuals hired may be required to review Hillsborough County driving eligibility criteria and acknowledge their understanding of its provisions.

 

NOTE: Employees are required to participate in the response/recovery activities related to emergencies/disasters affecting the County.  They are required to work in their normal job duties or other activities within their skills and capabilities. Proper compensation will be made in accordance with existing rules and procedures.

 


 

 
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