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AIRPORT DISPATCHER TRAINEE (NON STANDARD HOURS)

Recruitment #R1436-A0-o22438

Introduction

Hillsborough County Government is looking for new members to join our team who are aligned with our core values of commitment to excellence; stellar customer service; and embracing diversity, transparency, and accountability. Our employees enjoy careers that are professionally and personally rewarding and that provide fair and reliable compensation.

Hillsborough County Government consists of many independent agencies with over 9,000 combined employees. We provide a wide range of municipal services to the citizens of Hillsborough County, including law enforcement, detention, fire, street construction and maintenance, courts, library, parks and recreation, planning and zoning, property appraisal, tax collection, water, sewer, and solid waste collection services. In addition, we also employ professionals, paraprofessionals, and clerical staff in a wide range of service support functions, including management, finance, information technology, human resources, facilities, communications, etc.

Learn more about Hillsborough County or read on to learn more about this exciting opportunity to join our team.

MAJOR FUNCTION

Performs trainee duties monitoring airport operations or public safety audio and video communication systems, receiving and directing airport emergency and non-emergency calls requesting assistance, service, or information utilizing computer controlled systems and communications equipment to provide information and dispatch personnel to provide timely responses.

DISTINGUISHING FEATURES

Employees in this class perform trainee duties of routine difficulty requiring some initiative and independent judgment under immediate supervision.

MAJOR DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

Note: Incumbents function in a trainee capacity to gain proficiency in performing airport operations or public safety dispatching duties listed below, and become eligible for promotion to Airport Dispatcher I – Operations or Airport Dispatcher I – Public Safety after successful completion of a six-month training period.

     General Airport Dispatching Duties:

  • Monitors airport audio and video communication systems.
  • Receives and directs emergency and non-emergency calls for service using digital and/or analog voice communications equipment and a computer dispatch system.
  • Determines the location of incoming emergency and non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS).
  • Conveys a variety of information related to airport activities to airport personnel, vendors, service contractors, and the general public as required.
  • Initiates emergency and non-emergency call-backs to obtain or provide additional information or to follow-up on disconnected calls.
  • Responds to lost and found inquiries, provides entries into lost and found database, and releases lost and found items to owner.
  • Maintains records and reports, including shift reports and operations logs.
  • Performs duties at temporary emergency command centers and locations during periods of local, state and national emergencies, as required.
  • Testifies in court to provide an accurate account of information related to emergency/non-emergency calls for assistance, as required.
  • Completes designated airport operations or public safety dispatching training programs as required by the Aviation Authority.
  • Performs other related duties as required. 

Airport Operations Dispatching Duties:

  • Operates various computer systems and programs including aviation specific systems, airport facility systems and equipment, security alarm systems, and closed circuit television (CCTV) systems.
  • Activates the Aviation Authority emergency communication notification system to notify tenants and authorities of emergencies, impending severe weather, and other critical airport operations impacts.
  • Responds to requests for flight information, pages, general information, and inquiries from the general public and airport tenants regarding operations related issues.

Airport Public Safety Dispatching Duties:

  • Receives incoming 911 emergency and non-emergency calls for assistance, makes inquiries to solicit additional relevant information when needed, and assesses information to determine the nature and urgency of calls for assistance.
  • Enters public safety related information into the Computer Aided Dispatch (CAD) system and/or redirects calls to specific or alternate emergency responding agencies or departments.
  • Dispatches emergency response personnel using digital and/or analog voice communications equipment, and/or an emergency computer dispatch system.
  • Accesses and enters sensitive law enforcement data in local, state, and federal data bases for investigative purposes including use of the Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) databases.
  • Researches local, state and federal databases when requested or when circumstances dictate to review criminal justice records, search for outstanding warrants, and locate other relevant data, and provide information to emergency response personnel prior to arrival at the emergency location.

 

KNOWLEDGE, SKILLS, & ABILITIES

Note:  To be acquired during the training period.

  • Working knowledge of CJNET, FCIC and NCIC law enforcement databases.
  • Working knowledge of the Airport Communication Center regulations and standard operating procedures, and airport operations and public safety dispatching systems related to area of assignment.
  • Working knowledge of CPR and First Aid procedures and techniques.
  • Working knowledge of the Airport layout, facilities, and operations systems.
  • Working knowledge of Aviation Authority policies, procedures and guidelines.
  • Some knowledge of effective communication techniques.
  • Some knowledge of digital and audio communications equipment operation.
  • Some knowledge of computerized mapping systems and related software use and application.
  • Some knowledge of airport operations, law enforcement, emergency medical, and fire terminology based on area of assignment.
  • Skill in the operation of a multi-line or computerized telephone, and in the operation of digital, audio, or radio communications equipment.
  • Ability to multitask under potentially stressful conditions.
  • Ability to demonstrate a high degree of customer service skills while interacting with both external and internal customers.
  • Ability to accurately assess emergency and non-emergency information, make correct decisions, and take appropriate action.
  • Ability to use a computer and related software.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to follow established procedures and pay close attention to detail.
  • Ability to locate offices, agencies or individuals promptly through directories or other information sources.
  • Ability to maintain confidential information.
  • Ability to work effectively with others.
  • Ability to accurately sort, file and retrieve materials using alphabetical, numerical or chronological information systems.
  • Ability and willingness to work rotating shifts including nights, weekends and holidays.

MINIMUM QUALIFICATIONS

Note: Minimum Qualifications MUST be attained before the recruitment ending date.

 

Graduation from high school or possession of a GED certificate; and
One year of experience dispatching calls for assistance or performing customer service duties; and

A passing score on a written test; and
A passing score on a data entry test at 75 gross keystrokes per minute with 90% accuracy.

APPOINTING AUTHORITY REQUIRES

  • No illegal drug use within the past 36 months.
  • No illegal drug sale.
  • No illegal drug use after 30 years of age.
  • No felony convictions.
  • No misdemeanor convictions involving perjury, false statements, moral turpitude, or domestic violence.      
  • Meeting all medical, physical and psychological requirements.
  • Be of good moral character.
  •  Successfully pass a background investigation including a polygraph examination.
  • Possession of First Aid and Cardiopulmonary Resuscitation (CPR) certifications for assignment to airport operational dispatching, or possession of First Aid, Cardiopulmonary Resuscitation (CPR), Emergency Medical Dispatch (EMD), Criminal Justice Network (CJNET), Florida Crime Information Center (FCIC) and National Crime Information Center (NCIC) certifications for assignment to airport law enforcement dispatching, within the initial probationary period.

SPECIAL NOTES

Employees in this class are required to successfully complete a six-month airport operations dispatching or airport public safety dispatching training program, and possess all certifications required for the area of assignment as defined by the Aviation Authority.  Failure to successfully complete the designated training program and possess all required certifications within the six-month training period will result in termination of employment.  The training period may be extended by the Aviation Authority, if deemed necessary.  Upon certification by the Agency Head or designated representative of successful completion of the designated dispatching training program and possession of all required certifications, incumbents will be promoted to Airport Dispatcher I – Operations or Airport Dispatcher I - Public Safety. 

Selection Process

  
  • Application Screening (Civil Service Office)
  •   
  • Performance Exam, if required (Civil Service Office)
  •   
  • Written Exam, if required (Civil Service Office)
  •   
  • Establish List (Civil Service Office)
  •   
  • Department Selection Interviews (Hiring Agency)
  •   
  • Background Investigation (Hiring Agency)
  •   
  • Job Offer (Hiring Agency)
  • Conclusion

    SPECIAL NOTE:  The position to be filled, as a result of this recruitment, will require working non-standard (shift) hours.

     

    SPECIAL NOTE:  All selected applicants for employment at Hillsborough County Aviation Authority must successfully pass a fingerprint FBI criminal history check in accordance with Federal Aviation Regulation, Part 107.209.

     

    VETERANS' PREFERENCE:  Preference will ONLY be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation to support entitlement to preference MUST be provided at the time of application.

     

    DRUG-FREE WORK PLACE:  The employers of Hillsborough County have implemented a drug-free workplace and all offers of employment are conditioned on job applicants successfully passing a drug test.

     

    NOTE: Depending on the agency of employment, individuals hired may be required to review Hillsborough County driving eligibility criteria and acknowledge their understanding of its provisions.

     

    NOTE: Employees are required to participate in the response/recovery activities related to emergencies/disasters affecting the County.  They are required to work in their normal job duties or other activities within their skills and capabilities. Proper compensation will be made in accordance with existing rules and procedures.

     

    EXAMINATION: Examination may be administered at the time of application, depending on qualifications. Test information is available at the Reception Branch, Hillsborough County Civil Service Office. This information must be obtained in person and it is the applicant's responsibility to obtain it, if desired.

     


     

     
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