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MANAGER (COMMUNICATION CENTER) (NON STANDARD HOURS)

Concurrent Open & Closed recruitments require 2 separate apps

Recruitment #R1362-CA-o22330

MAJOR FUNCTION

Performs general managerial/administrative duties in any of a large variety of departments and functions, with responsibility for planning, coordinating, supervising, budgeting and controlling assigned resources to achieve department/section objectives.

MAJOR DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the particular agency/division department to which they are assigned, individual employees may perform all or any of the duties described below.
  • Manages, coaches, and evaluates airport dispatchers, including leading and directing through emergency events; instructing and training on specific operating systems; processing, interviewing and selecting applicants for hire; overseeing new-hire and recurrent training; scheduling leave and overtime, documenting absences and tardiness; reviewing and disseminating daily reports; and researching and responding to customer complaints.

  • Contributes to department goals and measurements; attends staff and departmental meetings; schedules and attends interdepartmental meetings concerning Center issues; contributes to section expenditures and makes recommendations for spending; assists developing policies and procedures for the operation of the communication center equipment; contributes to the development of specific software/programs/databases used in the Center.

  • Operates and monitors airport operational and public safety communications over telephone, radio, and computer controlled systems; handles telephone and radio requests for information and/or assistance by ensuring the appropriate response.

  • Operates numerous computer systems and programs, including aviation operational specific systems, and closed circuit television systems, Florida Crime Information Center and National Crime Information Center and police data entry computers, emergency 9-1-1 system, computerized safety and security alarms systems, airport emergency notification system, monitoring readouts and maintaining logs of actions, Computer-Aided Dispatcher, Emergency Medical Dispatcher, and Criminal Justice Network-qualified.

  • Maintains records and reports, including shift reports and operational logs; document updates, and files forms; reviews procedures for efficiency and effectiveness.

  • Responds to inquiries from the airport tenants and general public regarding airport-related and general information issues; operates page telephone system.

  • Responds to lost and found inquiries, provides entries into lost and found database, and releases lost and found items to owner.

  • Responds to the airfield when needed for escorts, debris removal and special events.

  • Performs other related duties as required.

KNOWLEDGE, SKILLS, & ABILITIES

  • Working knowledge of the functions, activities, requirements and objectives of the specific program/functional area to which assigned.
  • Skill in the application of supervisory techniques.
  • Ability to establish and maintain effective working relations with others within and outside own organization.
  • Ability to use initiative, and exercise sound judgment.
  • Ability to communicate effectively orally and in writing.
  • May require specialized technical knowledge of a specific operational area, and demonstrated ability to perform and/or supervise specialized work in that area.

MINIMUM QUALIFICATIONS

Note: Minimum Qualifications MUST be attained before the recruitment ending date.

 

Bachelor's degree; and

Two years of experience working for a law enforcement agency to include one year of experience in communications.  

 

OR

 

Master's Degree; and

One year of experience working for a law enforcement agency which included one year of experience in communications. 

 

OR

 

Associate's Degree; and

Four years of experience working for a law enforcement agency to include one year of experience in communications.  

 

OR

 

Graduation from high school or possession of a GED Certificate; and

Five years of experience working for a law enforcement agency to include one year of experience in communications. 

 


NOTE: Preference will be given to applicants with at least three years’ experience in supervision or training, and certified by the State of Florida Department of Health as a

9-1-1 Telecommunicator. 

APPOINTING AUTHORITY REQUIRES

Must become certified by the State of Florida Department of Health as a 9-1-1 Telecommunicator by the end of the six-month probationary period. 

Conclusion

SPECIAL NOTE:  The position to be filled, as a result of this recruitment, will require working non-standard (shift) hours.

 

SPECIAL NOTE:  All selected applicants for employment at Hillsborough County Aviation Authority must successfully pass a fingerprint FBI criminal history check in accordance with Federal Aviation Regulation, Part 107.209.

 

OPEN AND CLOSED RECRUITMENTS:  We are running concurrent Closed (Internal) and Open recruitments. Internal candidates on a closed eligibility list must be considered first, prior to a selection being made from the open eligibility list. To be considered for the same classification under Open recruitment, internal candidates must also apply under the open recruitment process.

 

VETERANS' PREFERENCE:  Preference will ONLY be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation to support entitlement to preference MUST be provided at the time of application.

 

DRUG-FREE WORK PLACE:  The employers of Hillsborough County have implemented a drug-free workplace and all offers of employment are conditioned on job applicants successfully passing a drug test.

 

NOTE: Depending on the agency of employment, individuals hired may be required to review Hillsborough County driving eligibility criteria and acknowledge their understanding of its provisions.

 

NOTE: Employees are required to participate in the response/recovery activities related to emergencies/disasters affecting the County.  They are required to work in their normal job duties or other activities within their skills and capabilities. Proper compensation will be made in accordance with existing rules and procedures.

 

EXAMINATION: Applicants will be competitively rated on the basis of their training and experience. 


 

 
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