SENIOR CASE MANAGER
Concurrent Open & Closed recruitments require 2 separate apps
|Date Opened||11/9/2012 12:01:00 PM|
|Filing Deadline||11/23/2012 11:59:00 AM|
|Salary||$40,768.00 - $64,708.00/year|
|Department||FAMILY AND AGING SERVICES|
|Job Type||Open Recruitment|
Hillsborough County Government is looking for new members to join our team who are aligned with our core values of commitment to excellence; stellar customer service; and embracing diversity, transparency, and accountability. Our employees enjoy careers that are professionally and personally rewarding and that provide fair and reliable compensation.
Hillsborough County Government consists of many independent agencies with over 9,000 combined employees. We provide a wide range of municipal services to the citizens of
Learn more about Hillsborough County or read on to learn more about this exciting opportunity to join our team.
- Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from indepth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow-up, reassessment and service modification which will result in client self sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system.
- Supervises case managers, interns, or volunteers from local community.
- Counsels individuals, families and groups; may perform crisis intervention; advocates for clients; and collaborates with community service agencies to provide information and services necessary to meet various socioeconomic needs in a variety of settings, to improve situations and restore to self sufficiency in a community setting.
- Conducts outreach and service coordination activities.
- Writes comprehensive client social histories; social services program policies and procedures; handbooks and manuals; case management plans, reports, studies and summarizes; and other pertinent information used to document contacts, resources used, performance of service providers, satisfaction of client needs in conformance with local, State and Federal guidelines, and to improve and enhance program delivery.
- Attends community based meetings with stakeholders and providers and act as agency representative.
- May conduct surveys, research references, and develop programs; and plans, coordinates, facilitates, conducts, and evaluates training, workshops and other activities designed to enhance client abilities to eliminate their need for support services and become self sufficient.
- Assists with quality improvement activities, to include on-going case record reviews, data collection and analysis for performance outcomes and satisfaction surveys, and audit preparation.
- Provides client assessment and other related information to public officials and others for their use in determining appropriate courses of action relative to client needs and situations; coordinates with social service agencies, psychologists, law enforcement, attorneys and judges to develop requirements to satisfy client needs; and attends or conducts meetings to exchange social service information.
- Understands and utilize principles of high-quality wrap around services, which includes access to community based services such as the Administrative Services Organization (ASO) and other organizations.
- Compiles data for use in evaluating program performance, reports, service provider payments, program documents, financial needs, and budgeting, using manual methods and personal computer applications.
- Understands and utilize principles of family-directed care/practice while working with assigned case load.
- Performs case by case quality control functions, auditing case actions: reviewing expenditures; reviewing documentation to ensure accuracy and procedural compliances; and reviewing questionable claims to authorize or deny payments.
- Conducts staff training and orientation programs.
- Performs other related duties as required.
KNOWLEDGE, SKILLS, & ABILITIES
- Considerable knowledge of the theories, techniques and methods of social services program delivery, and case management procedures.
- Considerable knowledge of applicable Federal, State, County and community social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program policies.
- Working knowledge of quality control procedures, methods and techniques.
- Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
- Skill in counseling others in attaining self-sufficiency.
- Skill in the application of crisis intervention techniques.
- Ability to develop work procedures and standards.
- Ability to work effectively with others.
- Ability to plan, organize, evaluate and supervise the work of others.
- Ability to collect, organize and evaluate data and to develop logical conclusions.
- Ability to correctly apply applicable laws, regulations, and policies to individual cases.
- Ability to use a computer and related software.
- Ability to communicate effectively, both orally and in writing.
Note: Minimum Qualifications MUST be attained before the recruitment ending date.
Bachelor's degree; and
Two years of social services program experience interviewing clients, assessing client's needs and eligibility, or counseling clients.
Master's degree with a major in social work; and
One year of social services program experience interviewing clients, assessing client's needs and eligibility or counseling clients.
APPOINTING AUTHORITY MAY REQUIRE
OPEN AND CLOSED RECRUITMENTS: We are running concurrent Closed (Internal) and Open recruitments. Internal candidates on a closed eligibility list must be considered first, prior to a selection being made from the open eligibility list. To be considered for the same classification under Open recruitment, internal candidates must also apply under the open recruitment process.
VETERANS' PREFERENCE: Preference will ONLY be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation to support entitlement to preference MUST be provided at the time of application.
DRUG-FREE WORK PLACE: The employers of
NOTE: Depending on the agency of employment, individuals hired may be required to review
NOTE: Employees are required to participate in the response/recovery activities related to emergencies/disasters affecting the County. They are required to work in their normal job duties or other activities within their skills and capabilities. Proper compensation will be made in accordance with existing rules and procedures.
EXAMINATION: Applicants will be competitively rated on the basis of their training and experience.