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CASE MANAGER (RESTRICTED)

Concurrent Open & Closed recruitments require 2 separate apps

Recruitment #A3515-C0-o23293

Introduction

Hillsborough County Government is looking for new members to join our team who are aligned with our core values of commitment to excellence; stellar customer service; and embracing diversity, transparency, and accountability.  Our employees enjoy careers that are professionally and personally rewarding and that provide fair and reliable compensation.   

Hillsborough County Government consists of many independent agencies with over 9,000 combined employees.  We provide a wide range of municipal services to the citizens of Hillsborough County, including law enforcement, detention, fire, street construction and maintenance, courts, library, parks and recreation, planning and zoning, property appraisal, tax collection, water, sewer, and solid waste collection services. In addition, we also employ professionals, paraprofessionals, and clerical staff in a wide range of service support functions, including management, finance, information technology, human resources, facilities, communications, etc. 

Learn more about Hillsborough County or read on to learn more about this exciting opportunity to join our team.

MAJOR FUNCTION

Performs duties collecting and analyzing socio-economic information, and arranging for comprehensive plans to deliver social service programs and promote self sufficiency of eligibile clients.

MAJOR DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from in depth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow up, reassessment and service modification which will result in client self sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system.
  • Counsels individuals, families and groups; may perform crisis intervention; advocates for clients; and collaborates with community service agencies to provide information and services necessary to meet various socioeconomic needs in a variety of settings, to improve situations and restore to self sufficiency in a community setting.
  • Writes comprehensive client social histories; social services program procedures; case management plans, reports, studies and summaries; and other pertinent information used to document contacts, resources used, performance of service providers, satisfaction of client needs in conformance with local, State and Federal guidelines, and to improve and enhance program delivery.
  • May conduct surveys, research references, and develop programs; and plans, coordinates, facilitates, conducts, and evaluates training, workshops and other activities designed to enhance client abilities to eliminate their need for support services and become self sufficient.
  • Provides client assessment and other related information to public officials and others for their use in determining appropriate courses of action relative to client needs and situations; coordinates with social service agencies, psychologists, law enforcement, attorneys and judges to develop requirements to satisfy client needs; and attends or conducts meetings to exchange social service information.
  • Compiles data for use in evaluating program performance, reports, service provider payments, program documents, financial needs, and budgeting, using manual methods and personal computer applications.
  • Performs other related duties as required.

KNOWLEDGE, SKILLS, & ABILITIES

  • Working knowledge of the theories, techniques and methods of social services program delivery, and case management procedures.
  • Working knowledge of Federal, State, County, and community social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program policies.
  • Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
  • Skill in counseling others in attaining self sufficiency.
  • Skill in crisis intervention techniques.
  • Skill in dealing with social service clients under stressful conditions.
  • Ability to work effectively with others.
  • Ability to collect, organize and evaluate data and to develop logical conclusions.
  • Ability to correctly apply applicable laws, regulations, and policies to individual cases.
  • Ability to use a computer and related software.
  • Ability to communicate effectively, both orally and in writing.

MINIMUM QUALIFICATIONS

Note: Minimum Qualifications MUST be attained before the recruitment ending date.

Bachelor's degree; and
A passing score on a written test.

OR

Associate's degree; and
Two years of experience assessing client eligibility for social service programs; and
A passing score on a written test.

OR

Graduation from high school or possession of a GED Certificate; and
Four years of experience assessing client eligibility for social service programs; and
A passing score on a written test.

APPOINTING AUTHORITY MAY REQUIRE

Possession of a valid Driver License.

Selection Process

  
  • Application Screening (Civil Service Office)
  •   
  • Performance Exam, if required (Civil Service Office)
  •   
  • Written Exam, if required (Civil Service Office)
  •   
  • Establish List (Civil Service Office)
  •   
  • Department Selection Interviews (Hiring Agency)
  •   
  • Background Investigation (Hiring Agency)
  •   
  • Job Offer (Hiring Agency)
  • Conclusion

    SPECIAL NOTE: (Restricted) Appointment is due to an authorized absence of the incumbent. The person hired receives all rights and benefits of the classified service except the right of tenure in the event the absent incumbent returns to this position.

     

    OPEN AND CLOSED RECRUITMENTS:  We are running concurrent Closed (Internal) and Open recruitments. Internal candidates on a closed eligibility list must be considered first, prior to a selection being made from the open eligibility list. To be considered for the same classification under Open recruitment, internal candidates must also apply under the open recruitment process.

     

    VETERANS' PREFERENCE:  Preference will ONLY be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation to support entitlement to preference MUST be provided at the time of application.

     

    DRUG-FREE WORK PLACE:  The employers of Hillsborough County have implemented a drug-free workplace and all offers of employment are conditioned on job applicants successfully passing a drug test.

     

    NOTE: Depending on the agency of employment, individuals hired may be required to review Hillsborough County driving eligibility criteria and acknowledge their understanding of its provisions.

     

    NOTE: Employees are required to participate in the response/recovery activities related to emergencies/disasters affecting the County.  They are required to work in their normal job duties or other activities within their skills and capabilities. Proper compensation will be made in accordance with existing rules and procedures.

     

    EXAMINATION: Examination may be administered at the time of application, depending on qualifications. Test information is available at the Reception Branch, Hillsborough County Civil Service Office. This information must be obtained in person and it is the applicant's responsibility to obtain it, if desired.


     

     
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