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VETERANS SERVICE OFFICER

Concurrent Open & Closed recruitments require 2 separate apps

Recruitment #A1337-00-o24071

MAJOR FUNCTION

Performs duties interviewing and processing benefit eligibility claims for veterans, their survivors and dependents and other interested parties.

MAJOR DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Interviews veterans, their survivors and dependants and other interested parties to determine their benefit eligibility entitlement under Federal, State and County laws and regulations.
  • Reviews and processes claims based on military service involving death, compensation, pension, hospitalization, insurance, outpatient treatment, educational assistance, and other related claims and forwards them to appropriate agencies.
  • Refers veterans, their survivors and dependants and other interested parties to Federal, State or County agencies for services they may require.
  • Conducts field visits to assist disabled applicants to initiate or follow up on claims for benefits.
  • May supervise office activities in the absence of the program coordinator.
  • Reviews new and proposed law changes and their applicability to veteran's benefit eligibility entitlements.
  • Prepares and makes presentations to veterans, civic groups and allied agencies on veteran's rights, privileges and benefits.
  • Performs other related duties as required.

KNOWLEDGE, SKILLS, & ABILITIES

  • Considerable knowledge of Federal, State, and County laws and regulations related to veterans's benefits, claims and appeals procedures.
  • Working knowledge of interviewing and counseling techniques.
  • Ability to communicate effectively both orally and in writing.
  • Ability to work effectively with others.
  • Ability to make group presentations.
  • Ability to handle confidential information.
  • Ability to collect, organize and analyze data to develop logical conclusions.
  • Ability to maintain work related records and prepare reports.
  • Ability to use a computer and related software.

MINIMUM QUALIFICATIONS

Note: Minimum Qualifications MUST be attained before the recruitment ending date.

 

An Associate’s or higher degree from an accredited college or university; and

Be a veteran who served as a member of the U.S. Armed Services during a period of war, as defined in Title 38, U.S.C. with at least eighteen months of active duty military service who separated under honorable conditions, or be the surviving spouse of any such veteran.

 

OR

An Associate’s or higher degree from an accredited college or university; and

Be an honorably discharged wartime veteran who was discharged for service connected or aggravated medical reasons before serving eighteen months of active duty who either completed a tour of duty other than active duty for training, regardless of the length of the tour, or who satisfied his/her military obligation in a manner other than active duty for training or reserve duty.

 

OR

Graduation from high school or possession of a GED Certificate; and

Four years of administrative experience; and

Be a veteran who served as a member of the U.S. Armed Services during a period of war, as defined in Title 38, U.S.C. with at least eighteen months of active duty military service who separated under honorable conditions, or be the surviving spouse of any such veteran.

 

OR

Graduation from high school or possession of a GED Certificate; and

Four years of administrative experience; and

Be an honorably discharged wartime veteran who was discharged for service connected or aggravated medical reasons before serving eighteen months of active duty who either completed a tour of duty other than active duty for training, regardless of the length of the tour, or who satisfied his/her military obligation in a manner other than active duty for training or reserve duty.

 


 

The ideal candidate possesses National Veteran Service Officer professional Accreditations; such as but not limited to American Legion, Veteran of Foreign Wars of the US, and Disabled American Veterans and/or has worked in a Federal, National, State, or Local Veteran Service Office or similar agency that serves veterans, survivors, and dependents. 

Conclusion

Note: Copy of DD214 is required.

OPEN AND CLOSED RECRUITMENTS:  We are running concurrent Closed (Internal) and Open recruitments. Internal candidates on a closed eligibility list must be considered first, prior to a selection being made from the open eligibility list. To be considered for the same classification under Open recruitment, internal candidates must also apply under the open recruitment process.

 

VETERANS' PREFERENCE:  Preference will ONLY be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation to support entitlement to preference MUST be provided at the time of application.

 

DRUG-FREE WORK PLACE:  The employers of Hillsborough County have implemented a drug-free workplace and all offers of employment are conditioned on job applicants successfully passing a drug test.

 

NOTE: Depending on the agency of employment, individuals hired may be required to review Hillsborough County driving eligibility criteria and acknowledge their understanding of its provisions.

 

NOTE: Employees are required to participate in the response/recovery activities related to emergencies/disasters affecting the County.  They are required to work in their normal job duties or other activities within their skills and capabilities. Proper compensation will be made in accordance with existing rules and procedures.

 

EXAMINATION: Applicants will be competitively rated on the basis of their training and experience. 


 

 
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