The ideal candidates must possess:

• knowledge of state vehicle and penal codes.
• knowledge of Fresno County geography, jurisdictional boundaries, Thomas Brothers wall and beat maps.
• knowledge of CAD, 911, CLETS, NCIC, and ANI-ALI systems.
• the ability to function under stressful conditions and circumstances.
• the ability to relay information effectively and calmly to caller and others.
• effective oral and written communication skills.
• the ability to read and interpret written materials and maps.
• the ability to memorize and retain information, and spell accurately.
• the ability to type from auditory source, and control telephone conversation to elicit information.
• eye, hand, mouth, and foot, coordination.
• the ability to work in an enclosed and windowless environment.
• a high degree of maturity, integrity, and good judgment.

APPLICANTS MUST BE WILLING TO WORK SHIFTS AS ASSIGNED, INCLUDING NIGHTS, WEEKENDS AND HOLIDAYS.

MINIMUM QUALIFICATIONS:

Experience:

 Level II:    One (1) year of full-time, paid experience equivalent to that gained as

                  a Communications Dispatcher with the County of Fresno.

Level III:     Two (2) years of full-time, paid experience equivalent to that gained

                   as a Communications Dispatcher with the County of Fresno.

    Other:     Ability to type forty-five (45) words per minute is required for Level

                   II; and fifty (50) words per minute is required for Level III.  (A

                   typing certificate validated within the last 12 months must be

                   submitted along with the application).

SAMPLES OF DUTIES:

• Dispatches public safety personnel using the Computer Assisted Dispatch and radio systems.
• Answers incoming calls; elicits pertinent information; determines nature of the call; keys information into the CAD system; or refers call or caller according to policy and procedure.
• Monitors dispatch alarm systems in order to dispatch officers to burglaries in progress.
• Prioritizes calls in order to determine dispatch order and law enforcement personnel required in accordance with policies and procedures.
• Performs a variety of checks on people, weapons and vehicles in order to provide information to officers using the CAD, Clets, NCIC, and ANI ALI systems.
• Notifies and relays information to appropriate agencies regarding public hazards.
• Monitors all radio transmissions from law enforcement field units in order to insure officer safety, anticipates officer needs for assistance, respond rapidly to emergency radio traffic, and to determine changes in field conditions using the CAD and radio systems.

ATTRACTIVE BENEFITS PACKAGE:

• Health insurance
• Competitive retirement plan
• Eleven (11) paid holidays
• Disability and Life insurance
• Paid “time off” (Leave plan)
• Employee Assistance Program

Optional benefits include:

• Deferred Compensation Plan (County sponsored tax shelter savings plan)
• Flexible Spending Plans-tax shelter (set aside pre-tax $ to pay for eligible medical, dependent care, and qualified parking and mass transit expenses)
• Fresno County Federal Credit Union - All County employees can take advantage of low interest rates, no annual fees for checking accounts, direct deposit “online banking and many other services.

SELECTION PROCESS:

Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below:

• Written Examination (weighted 100%)
• Written Examination (weighted 50%) followed by an Oral Examination (weighted 50%).  Depending on the number of candidates who pass the written examination, only the top scoring candidates may be invited to participate in the oral examination.  Candidates not scoring in the top group may make up an active applicant pool.  If additional applicants are needed during the duration of the eligible list, an oral examination will be scheduled for candidates in the applicant pool.
• Oral Examination (weighted 100%).  An oral examination includes a panel consisting of at least two members within a similar field of expertise as the vacancy.  Candidates are asked structured questions and must respond orally to allow the panel to evaluate the specific qualifications of each applicant.

Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to an additional 12 months), and certified in final rank order as vacancies occur.

REQUIRED APPLICATION MATERIALS:

1.    Fresno County application.

2.    Supplemental form.

3.    Copy of typing certificate (dated within the last 12 months).

Please note: All required application materials must be received (online, by mail, or in person) by the deadline.  Emailed and faxed applications will not be accepted.

Apply immediately, this recruitment may close at any time.

HOW TO APPLY:

Online:  www.jobaps.com/fresno
Open Job Information Flyer and follow the "to apply online" instructions.

By mail or in office:         Personnel Services Division
                                        Fresno County Plaza

                                        2220 Tulare Street, 14th Floor
                                        Fresno, CA  93721

Office hours:  Monday – Friday 8:00 AM to 5:00 PM, excluding holidays.

Please be advised that it is the applicant’s responsibility to notify the Department of Personnel Services of any mailing address and telephone number changes.  Notices sent via U.S. Mail from Personnel Services are not forwarded (“Return Service” is requested, therefore mail will not be sent to a forwarding address).

You may check the status of this recruitment at any time by logging on to www.jobaps.com/fresno and clicking on the “Closed Jobs Status Board” link.

Should you feel you need special accommodations for this examination due to a qualifying disability, please contact the Personnel Services Department at (559) 488-3364 at least 5 days prior to your examination.

EQUAL OPPORTUNITY EMPLOYER