Unemployment Insurance Benefits Payment Cont. Svc. Mgr.

A class incumbent directs the detection, prevention, collection and control of improperly paid unemployment insurance benefits in accordance with applicable laws and regulations.

• Manages 4-6 employees.
• Recover $200-400,000 per year in benefit overpayments.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plans, assigns, reviews and evaluates the work of staff engaged in the detection of improper payment of benefits and collection of Unemployment Insurance benefit overpayments; trains unit personnel.
   
• Develops and implements methods and procedures for accomplishing unit objectives based on agency goals and federal regulatory requirements; evaluates effectiveness of same through review of statistical data; initiates procedural changes as required.
   
• Coordinates unit activities with central and local offices and agency data processing operations.
   
• Develops, recommends and implements policies and procedures to prevent, deter and detect Unemployment Insurance benefit overpayments.
   
• Reviews and analyzes agency records and statistical data to determine cause of benefit overpayments and appropriate action to be taken including recommendations for prosecution.
   
• Directs and/or participates in special investigations of suspected fraudulent claims and benefit payment activities to recover improperly paid monies; prepare information for use as evidence in legal actions.
   
• Provides technical guidance to subordinate and administrative staff on operational procedures and internal control measures.
   
• Prepares statistical and narrative reports of unit activities and other special reports as required.

JOB REQUIREMENTS for Unemployment Insurace Benefits Payment Contract Service Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
2. Three years experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
3. Six months experience in providing testimony before boards, commissions, administrative bodies or court officials.
4. Six months experience in narrative report writing.
5. Knowledge of staff supervision of two or more employees which includes to plan, assign, review, discipline, recommend hire, promotion, termination and administer performance plans and reviews.

Applicants may only apply if they are current permanent employees of the State of Delaware Department of Labor in a position covered by the Merit System who have completed their initial probationary period.

To learn more about the comprehensive benefit package please visit our website at http://ben.omb.delaware.gov/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.