City of Tucson

UTILITY ACCOUNT RELATIONS SPECIALIST II (#4001)

$19.97-$34.44 Hourly / $41,537.60-$71,635.20 Yearly
Salary Grade: 104

General Description

Provides a wide variety of public assistance by interpreting inquiries, researching discrepancies and resolving the more complex complaints and problems related to the utility billing processes for utility customers in person, over the phone and through e-mail.

Distinguishing Characteristics

If at Environmental and General Services (Los Reales): This is responsible work at the landfill scalehouse in processing all incoming and outbound vehicles that are disposing of solid waste materials. 

Minimum Qualifications

Six (6) months post high school and two (2) years of directly related experience

*Any combination of relevant education and experience may be substituted on a year-for-year basis.

Pre-employment Medical Testing Requirements

None

Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 25

Occupational Group Description: Water

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: Senior

NCCI: 8810

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Non-Driving

License Type: None

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.
CLASS: 4001; EST: 5/30/2017; REV: 5/30/2017;