City of Tampa

This is professional level customer service work involving the facilitation of residential and commercial projects through all aspects of the regulatory process.

An employee in this class is responsible for performing tasks of more than average difficulty in the facilitation of multiple residential and commercial projects as they make their way through plan intake, plan review, permit issuance, construction inspections, and finally certificate of completion or certificate of occupancy. The position, in its liaison capacity, seeks to achieve policy, procedural and regulatory resolution through the use of alternative and standard codes and policy solutions. Responsibilities involve: simultaneously overseeing the smooth processing of multiple construction projects of varying scope; maintaining a strong liaison relationship with customers while defining regulatory and project expectations; and, facilitating team and customer meetings. The exercise of considerable initiative and independent judgment is required to continually communicate project expectations to city employees and customers. Work is performed under general supervision with assistance available from technical personnel in dealing with regulatory issues and code related problems. Employee must maintain a high level of communication with all City of Tampa regulatory departments in the act of fulfilling this job, in order to motivate professional staff and cultivate productive relationships with business partners. Because public contact is an integral part of the job, the employee is required to exercise considerable tact and courtesy. Work might be performed on assigned shifts and weekends as needed and is reviewed through conferences and results obtained.

Serves as a liaison between the customer and the City of Tampa regulatory departments; creates a knowledge base of project information to help the customer; creates and adheres to standard operating procedures; develops best practices and tools for project coordination and processing; effectively applies standard methodologies to enforce project standardization.

Coordinates with the appropriate Construction Services Division section supervisors to ensure expeditious plan intake and assignment, expeditious plan review and, timely inspections; facilitates problem resolution with regulatory departments staff to ensure that the project moves through the process with minimal difficulty; facilitates meetings with city staff, developers, architects, engineers, and contractors, as warranted, to resolve site and building project concerns and to ensure overall project coordination, up to and including, the issuance of the Certificate of Occupancy/Certificate of Completion; communicates project expectations to customers and city staff; leads courtesy preliminary evaluation meetings to provide information regarding municipal codes and plan review policies and procedures.

Participates in developing procedures and policies; provides requested information to members of City Council, Variance Review Board and other variance approving boards as instructed; prepares and presents reports as required; keeps informed of ordinances, laws, statutes, etc. that affect the site and building plan review operations; continuously seeks opportunities to increase customer satisfaction.

Performs related work as required. 

Considerable knowledge of: planning tools, city wide and division processes and policies; standard office practices, procedures and equipment; effective customer service techniques; creating and maintaining effective processes and procedures.

Working knowledge of: methods, practices, operational and regulatory policies and procedures, and materials used in building construction; project facilitation procedures; site plans and basic construction drawings.

Ability to: clearly articulate visions and objectives in order to represent the department in meetings with city employees, design professionals and contractors; perform basic mathematical calculations with speed and accuracy; establish and maintain effective working relationships with the general public, municipal officials, and other employees; work both independently and in a team-oriented, collaborative environment.

Skills: strong written and verbal communication skills; strong leadership skills; strong organizational skills

Graduation from an accredited college or university with a master’s degree in planning, public administration, business management, architecture, engineering or a related field with three (3) years of experience in project management, planning or the application of municipal and state codes, laws, rules and regulations.

Possession of a valid Florida driver’s license might be required.

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.