Communications Specialist I

Recruitment #13-0397-01

Work Schedule:Variable Hours. Requires evenings and weekends.
Opening Date:6/28/2013 5:00:00 PM
Closing Date:7/19/2013 11:59:00 PM
Type of Recruitment: Open Competitive
Salary:$20.39 - $25.77/hour + benefits
Employment Type: Full Time Career
Department:Police
Bargaining Unit:PCEA

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INTRODUCTION

NOTE: A typing certificate is required for this recruitment.

You must provide your certificate of completion and scores with your application before the recruitment deadline. Please contact the Oregon Employment Department to schedule an appointment at:

605 Cottage Street NE
Salem OR 97301
(503) 378-4846

All typing results must be submitted to City of Salem Human Resources Department along with your application before the deadline. You can upload/attach the results to your application anytime before the posting closes.

JOB SUMMARY

This is responsible entry-level emergency communication work involving the receipt of requests for police, fire and medical services in a centralized public safety communications center. Employment in this classification is limited to a maximum of 30 months. Work involves the responsibility for receiving emergency calls; determining the nature of emergency service required by the type of request and location of the call; and transmitting the information to the appropriate dispatcher or jurisdiction. Work involves preparation of incident reports, operation of computer terminals, operation of a telephone switchboard and receptionist activities. Direct supervision is received during the probationary period with completion of routine assignments without specific guidance as proficiency is gained. Incumbents may be considered for promotion without competition to Communication Specialist II based upon experience, demonstrated ability and successful completion of a proficiency examination process including qualifying on two radio (police and fire) positions.

ESSENTIAL JOB FUNCTIONS

The listed job functions are illustrative of the classification level and not intended to list all duties typically assigned to this classification. Employees may do all or some of the listed duties, or other related duties.

Answers incoming emergency and non-emergency telephone calls for police, fire, ambulance, or related assistance.

Obtains sufficient information from caller to initiate a response from the appropriate public safety agency.

Determines which public safety is to handle response. If agency is not dispatched from the Center, transfers information to the appropriate agency. If appropriate public safety agency is dispatched by the Communications Center, completes complaint/dispatch processes and transmits information to the appropriate dispatcher for action.

Provides non-technical information to callers or directs them to other appropriate organizations or personnel as required.

Monitors and maintains records concerning automatic fire and burglar alarms.

Operates computer terminal equipment in general performance of duties; enters and receives data by computer operation.

Checks departmental and other agency files for pertinent information as required.

Performs a variety of general clerical duties, such as filing, preparation of records,forms, and other pertinent documents.

Maintains work place in a neat orderly fashion.

May receive training in public safety radio dispatching.

Performs other related work as required.

MINIMUM QUALIFICATIONS

Must successfully complete the Emergency Medical Dispatch course provided by the City by the end of the probationary period. Experience in receiving emergency requests or emergency dispatch work; course work in business practices and typing; or any equivalent combination of training and experience which provides the following knowledges, skills and abilities:

Considerable knowledge of regional geography, location of major streets and principle industrial, commercial and institutional structures, or ability to obtain that knowledge during probationary period. Skill in the use of a standard typewriter keyboard and computer terminal. Ability to speak clearly and distinctly over the radio. Ability to develop skill in the operation of technical equipment. Ability to respond rapidly and effectively to emergency situations and to maintain emotional composure, organization of work and accurate productivity during periods of stress and high activity. Ability to read, comprehend and follow detailed and complex procedures, laws and instructions. Ability to write legibly and maintain written records. Ability to memorize radio codes, employee number, laws, department procedures and extensive resource information. Ability to make decisions and to effectively apply department policy, department reporting regulations and legal requirements. Ability to develop and maintain effective working relationships with the public and other City staff. Ability to successfully complete a hearing examination and background investigation. Must be able to work periodic overtime and a variety of 24 hour rotating shifts including holidays and weekends. Work environment is in an enclosed area with no windows, involving sitting at a telephone/computer position for extended periods of time.

Work involves accurate keyboard and listening skills, monitoring a variety of illuminated screens for information. The work involves communicating with distraught and/or disoriented, argumentative, and non-cooperative individuals and requires explicit gathering of essential information mainly through verbal communications.

Work environment contains periods of high activity, and emotional events countered with periods of low activity.

EMPLOYMENT IN THIS CLASSIFICATION IS LIMITED TO A MAXIMUM OF 30 MONTHS.

SELECTION PLAN

ERGOMETRICS (PHASE I):

Date: July 24, 2013

Location: TBD (You will be notified of the location and details after the posting closes).

CRITICAL (PHASE II):

Date: Week of July 29, 2013

Location: TBD (You will be notified of the location if you are selected to move on).

ORAL BOARD AND BACKGROUND INTERVIEW(phase III):

Date: Week ofAugust 5, 2013

Location: TBD (You will be notified of the location if you are selected to move on).

BACKGROUND INVESTIGATION (PHASE IV):

If applicableapplicants being considered for a currently open position, who have successfully passed all previous testing and interviews.

Date: TBD

DIRECTOR'S INTERVIEW (PHASE V): If applicable for applicants being considered for a currently open position, who have successfully passed all previous testing and interviews.

TENTATIVE HIRING LIST: October 21, 2013

______________________________________________________________________________________

Contact:
Brenda Faxon | Training Coordinator
Willamette Valley Communications Center (WVCC)
555 Liberty St. SE | Room P-107
Salem, OR 97301
Email | bfaxon@cityofsalem.net

CONCLUSION

TO APPLY: Please complete the on-line Application, attach your typing test results,and submit electronically by the close date at www.cityofsalem.net/Jobs. Applications must be received by the Human Resources Department by 11:59 p.m. on the closing date. You will receive an email confirmation of your submitted electronic application. The City cannot be responsible for material that is illegible or missing as a result of transmitting or which may be lost through the mail.

All newly selected finalists for City employment are subject to a criminal background check and may be subject to testing for drugs.

Equal Opportunity Employer

Women, Minorities and Disabled individuals are encouraged to apply. ADA accommodations will be provided upon request. TTD/TTY 503-588-6009

This announcement is not an implied contract and may be modified or revoked without notice.

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