Library Associate **** RE-OPENED ****

(Customer Service Representative IV - Half-time Part-Time Career)
Recruitment #13-0312-01

Work Schedule:Variable hrs
Opening Date:1/11/2013 8:00:00 AM
Closing Date:4/8/2013 10:00:00 AM
Type of Recruitment: Open Competitive
Salary:$18.81 - $22.95/hour + Benefits
Employment Type: Part Time Career
Department:Community Development
Bargaining Unit:AFSCME

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INTRODUCTION

PLEASE NOTE: A hiring list may be established for future Career, Part-Time Exempt or Seasonal Library Associate positions.†

*Part-Time Career 20 hours a week.

JOB SUMMARY

The City of Salem is recruiting for part-time career (.50 FTE) Library Associate staff person to work in the Circulation Services work unit of Salem Public Library.† The ideal candidate for this position is a seasoned employee with experience in providing exceptional customer service†to the public and experience†leading employees in a lower classification.†

The primary assignments for this position includes working on the public service desk at the Main Library; providing excellent customer service; helping patrons with account† issues and registrations; directing work assignments to Library Asst. 1 & 2 staff, work-study students and volunteers; divisional projects and other duties, as required.

ESSENTIAL JOB FUNCTIONS

The listed job functions are illustrative of the classification level and not intended to list all duties typically assigned to this classification. Employees may do all or some of the listed duties, or other related duties.

1.† Assists professional librarians with division services by coordinating major program areas such as events, cataloging, collection, or patron services.

2.† Prepares a variety of statistical reports related to division services.

3.† Resolves patron concerns about registration, fines, lost materials, requests, etc.

4.† Identifies patron needs and evaluates collection and use patterns. Develops services to meet these needs.

5.† May direct division in absence of supervisor.

6.† Assists patrons with Circulation, Audio Visual, or Discovery Room activities, including the preparation of exhibits and interactive displays.

7.† Initiates and receives material orders; processes materials upon receipt.

8.† Catalogs books and other materials using recognized standards for descriptive and subject cataloging.

9.† May produce original cataloging and/or authority work in the absence of available copy.

10.† Schedules staff and volunteers. Coordinates daily workload.

11.† Assists with training, directing, and evaluating work performed by Library Assistant III, Library Assistant II, Library Assistant I, Library Aide, and Library volunteer staff for accuracy and completeness.

12.† Assists with collection development.

13.† Provides reference, readerís advisory, and circulation assistance to adult and juvenile readers.

14.† Receives, reconciles, and deposits fines and fees; proficiency in all circulation functions.

15.† Performs other related work as required.

MINIMUM QUALIFICATIONS

EXPERIENCE:

Experience in progressively working in direct customer service and overseeing the work of lower classification staff;

EDUCATION:

Graduation from a four year college or university; or any equivalent combination of experience and training providing the requisite skill set for this position.†

Such skills include: ability to motivate and help direct staff; excellent customer service capabilities; demonstrable knowledge of library services, policies and procedures; experience with networked computing resources (both hardware and software- experience with 2007 †MS Office programs) and related equipment; an ability to communicate effectively both verbally and in writing; an ability to establish and maintain effective working relationships with other library personnel and the public; an ability to work independently with a high level of productivity.

KNOWLEDGE AND ABILITIES

Knowledge of:

Principles and practices within specialty assignment area such as children's cultural/educational programs, public oriented circulation and computer services or cataloging library collections.

Literature when assigned to Youth Services, including knowledge of children's literature and ability to perform youth service activities with understanding and enthusiasm.

PC keyboarding, word processing, and other software programs.

Ability to:

Plan and direct the operation of a small library unit.

Establish and maintain effective working relationships with employees and the public.

Plan and organize work independently and direct support staff and volunteers.

Operation and troubleshooting of†computers, printers, scanners, and other peripherals may be required if assignment is in the audio-visual center.

Operate library equipment, including the computer system.

Work for prolonged periods while standing and walking, lift up to 25lb, push carts up to 75lb, and place library materials on both overhead and floor-level shelves.

Prepare display or graphics work.

Maintain required work hours and attendance.

Some positions may require possession of a valid Oregon driver's license or Class C license and the ability to meet the City's driving standards.

SELECTION PLAN

Job application with application questions; personal interview and skills test.† Application materials received will be evaluated for appropriate experience and evidence of the stated position requirements.† Qualified applicants who are bilingual in English/Spanish or American Sign Language are encouraged to apply.

CONCLUSION

TO APPLY:† Please complete the on-line Application and submit electronically and responses to the supplemental questions by the close date at www.cityofsalem.net/Jobs. Applications must be received by the Human Resources Department by 11:59 p.m. on the closing date. You will receive an email confirmation of your submitted electronic application. The City cannot be responsible for material that is illegible or missing as a result of transmitting or which may be lost through the mail.

All newly selected finalists for City employment are subject to a criminal background check and may be subject to testing for drugs.

Equal Opportunity Employer

Women, Minorities and Disabled individuals are encouraged to apply. ADA accommodations will be provided upon request.

This announcement is not an implied contract and may be modified or revoked without notice.

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