The Public Works Dispatch Communication Center (DCC) operates 24 hours a day, seven days a week.† Staff working in the DCC provide support to the Public Works Operations and Parks and Transportation Divisions, which have a total of 15 subsections and approximately 250 employees.† There may be some flexibility with days or hours of shifts, depending on the needs of the successful candidate. However, candidates will be expected to work shifts starting near 5 p.m. and continuing until near 7 a.m. (this includes both the swing and graveyard shift coverage times. Candidates will be expected to work weekends and holidays.
The Clerk Dispatcher is a front line position working in a call center environment providing professional communications and customer services support to citizens, employees, City departments, and outside jurisdictions for routine, urgent, and emergency situations.† Work includes providing responsible office, clerical, and communications support receiving and processing inquiries, dispatching field personnel, maintaining records and files, utilizing various software programs, and telecommunications and radio equipment in the performance of duties.
Work involves responsibility for answering citizen inquiries and dispatching field personnel in such a manner as to expedite and provide services, resources, and communications to ensure public safety and protection of private properties and City owned infrastructure. Work includes the investigation and resolution of citizen concerns, jurisdictional boundary responses, preparing correspondence and reports, billing functions, cost distribution, record and file maintenance or other related work. †Assignments are performed with relatively little supervision; incumbents make independent decisions based on established policies and procedures. Supervision is not a regular responsibility of this classification. Supervision is provided in the form of work objectives and the performance of tasks, duties, and assignments through periodic performance reviews.
ESSENTIAL JOB FUNCTIONS
The listed job functions are illustrative of the classification level and not intended to list all duties typically assigned to this classification. Employees may do all or some of the listed duties, or other related duties.
Operates 800 mz two-way radio; dispatches messages and instructions to field personnel; relays work assignments; maintains records of location of field personnel.
Receives inquiries from the public and determines most efficient and effective method to expedite service.
Maintains communications procedures manual and makes recommendations to improve policies and procedures.
Writes reports; maintains logs; maintains various labor, material and equipment records; maintains files.
Draws updated maps from provided originals.
Answers general inquiries of the public.
Monitors telemetering system; makes minor adjustments as needed; notifies proper authorities if equipment malfunctions.
Schedules City personnel to complete underground utility locations as requested by other agencies or the public.
Performs other related work as required.
Experience working with the public in progressively responsible clerical, dispatch, or customer service positions preferably in a government or utility operation; or any equivalent combination of experience and training which provides the following knowledges, skills, and abilities:
Considerable knowledge of the geography of the City, the street system and other local agency service areas or ability to gain in-depth knowledge quickly.
Knowledge of standard office practices, methods and equipment.
Knowledge of water, wastewater collection, storm drain and street maintenance work and the equipment used is desirable.
Skill in the use of the typewriter, computer and other office equipment as required by the position.
Skill in the operation of radio equipment or ability to develop such skill during a short training period.
Ability to enunciate clearly, speak effectively and write legibly.
Ability to work with little supervision after initial training period.
Ability to read maps.
Ability to make complex computations and tabulations with speed and accuracy.
Ability to convey a sense of concern and good service to citizens through efficient and competent performance.
Ability to maintain emotional composure during periods of stress and high activity.
Ability to maintain complex clerical records and to prepare reports.
Ability to use independent judgment in making decisions and effectively applying department operating policies.
Ability to establish and maintain good working relations with other employees and the public.
Ability to use various computer software programs assigned to the position is desirable.
Experience operating a two-way radio is desirable.
Some positions may require possession of a valid Oregon driver's license or Class 4 driver's license and the ability to meet City driving standards.
The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties or roles performed by personnel so classified. It is as well intended to be compliant with the Americans with Disabilities Act.
TO APPLY:† Please complete the on-line Application and submit electronically by the close date at www.cityofsalem.net/Jobs. Applications must be received by the Human Resources Department by 11:59 p.m. on the closing date. You will receive an email confirmation of your submitted electronic application. The City cannot be responsible for material that is illegible or missing as a result of transmitting or which may be lost through the mail.
All newly selected finalists for City employment are subject to a criminal background check and may be subject to testing for drugs.
Equal Opportunity Employer
Women, Minorities and Disabled individuals are encouraged to apply. ADA accommodations will be provided upon request.
This announcement is not an implied contract and may be modified or revoked without notice.