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Note: This is a Volunteer Position.
Disregard 'click here to apply' links on this page. DO
NOT apply online. DO NOT apply at Human Resources office. All
correspondence should be with the Animal Services Division.
OPENED: 07-17-08
Open until filled
AVAILABLE SHIFTS: MONDAY- SATURDAY: 11AM-1PM, 1PM-3PM, 3PM-5PM, WEDNESDAY: 5PM TO 7 PM
TYPE OF RECRUITMENT: Open
Click
here for a paper application. Applications are also available on the Animal
Services Division Website or at the
Shelter. Please state position (Animal Services Greeter) on application.
Note: application is in PDF format and requires Adobe Acrobat
Reader. Click
here to download.
Mail or deliver application to:
Animal Services Division (ASD) Shelter Operation
885 Oklahoma Ave, San Luis Obispo, CA 93403
Call 805-781-4400 for more information.
Conditional
offers for Volunteer Status are based on successful completion of any
preappointment background investigation.
ABOUT THE VOLUNTEER POSITION: Under direction from staff, greet clients
at Animal Services and direct them to the person or location in the facility
that will meet their needs. Requires
knowledge of the ASD operation, good customer service skills, and a helpful,
courteous personality. Although this
position does not involve much direct interaction with animals, it is a key
component to the successful adoption of our animals to good homes.
TYPICAL TASKS: (Not in order
of importance)
-
Greets
customers, answers questions about Animal Services, and directs customers
to the best person or location in the facility for service.
-
Controls public access at entry door.
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Enhances facility safety by assigning customers with small
children to staff or volunteer escort.
-
Cooperates with ASD staff, volunteers, fosters, rescue
organizations, and honor farm trustees to carry out ASD mission of
protecting the public and animals of
SLO
County
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Participates in volunteer development activities, and
other duties as required.
THE REQUIREMENTS:
Knowledge of:
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The concept and practice of customer service
in a public sector setting.
-
Knowledge of the Animal Services shelter
operations is ideal, but applicants can acquire knowledge through ASD
volunteer orientation and training meetings upon appointment to the
position.
Ability to:
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Present a positive, courteous, helpful
attitude at all times to all ASD customers, staff and volunteers
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Communicate effectively verbally.
-
Relate a customer’s stated needs to the
proper service person or location in ASD.
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Establish and maintain effective working
relationships with county employees, volunteers, fosters, animal rescue
groups, and clientele.
-
This position also requires an ability to
conceptualize what is happening in the shelter at any one time based on
the customers inside, cooperatively prioritize customer service requests,
and courteously assert higher priority service needs to staff or volunteer
co-workers
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Remain on one’s feet for much or all of a
minimum pre-scheduled 2-hour shift.
-
Communicate effectively with people of
diverse socio-economic backgrounds, age, and gender.
-
Operate
efficiently in a dynamic environment.
MINIMUM QUALIFICATIONS: Must
pass a general background check, be over 18 years of age, and have enthusiasm
for the ASD mission of protecting the public and the animals of
SLO
County
. Acceptance of the position will
require attendance at a 3 hour orientation session prior to beginning work.
SELECTION PROCESS:
The process will include an evaluation of application information presented or
rating as determined by an interview process.
SPECIAL NOTE: We are seeking
several volunteers for this position. Volunteers
will be required to commit to a schedule, so that ASD can optimize client
service goals throughout our open business hours.
Click on a link below to apply for this position:
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