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Department Information Systems Analyst III - SJGH

Information Services Department

Recruitment #1115-RI1103-01

Introduction

This examination is being given to fill one vacancy in the Inforamtion Services Department at San Joaquin General Hospital and to establish an eligible list to fill future vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline.

The Department Information Systems Analyst (ISA) III position works closely with other hospital ISD team members to provide network (data and voice) infrastructure services to include the wired and wireless network, servers, data storage solutions and network security.  The hospital and clinics computer systems, to include those involved in direct patient care and soon to include all of the hospital and clinics phone services, rely on the infrastructure managed and maintained by the Department ISA III and fellow team members in the ISD team.  

The ideal candidate can “hit the ground running”, and be an immediate contributor to the team’s projects, goals and responsibilities and one who understands the field of Health Information Technology with all of its Security and Privacy rules around securing Protected Health Information (PHI), which is protected under federal and California law.  This type of candidate will have experience working with the hardware and software platforms used in a acute care hospital environment.

NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail.

TYPICAL DUTIES

  • Performs professional level specialized and complex duties in the analysis, evaluation, design, programming, development, testing, implementation, documentation and maintenance of large and complex systems, networks, and programs across multiple platforms and technologies.
  • Serves as resource and provides highly specialized support to maintaining existing systems; assesses, reviews and conducts research on system and network operational problems and functionality; advises client on alternative information technology solutions.
  • Performs a variety of complex analytical duties in planning, developing, installing, implementing, integrating, testing and evaluating the department's local and wide area networks; evaluates network protocols, hardware and software to determine their applicability to department network needs; evaluates new applications to determine integration with current networks and systems; installs, configures and manages servers; develops and coordinates the installation and maintenance of computers, circuits, data communications equipment, printers and other peripheral equipment.
  • Evaluates and tests system and network upgrades; installs or upgrades in-house or vendor software; troubleshoots and resolves complex hardware, software, network failure, compatibility and telecommunications problems; recommends and implements changes and improvements.
  • Monitors network security and performance; identifies unauthorized access and potential security risks; implements and administers security strategies; measures volume and performance of network traffic; identifies utilization and performance issues; recommends improvements to security and network performance.
  • Evaluates and tests new or enhanced programs; prepares specifications and justification for new and enhanced program modifications; coordinates with software vendors to ensure quality and completeness of final product; installs or upgrades software and hardware; troubleshoots hardware and software related problems; performs testing and documentation duties.
  • Designs data and program structures using appropriate design tools; analyzes current systems; designs data structure and program interface; designs on-line screens, maps, reports, forms, menus, and input/output records; develops data flow diagrams and other systems documentation to create specifications.
  • Develops optimum software configurations to achieve program functional goals; locates, reviews, re-formats and downloads existing system data; tests and de-bug programs; determines whether new program meets the client's business and technology requirements; recommends changes as needed.
  • Assumes responsibility for developing, implementing and maintaining complex Internet and Intranet websites; recommends design and layouts; writes code; creates database connections; develops written technical procedures; documents website architecture; recommends hardware and software; implements interactive website components; provides Internet training for department staff.
  • Performs database maintenance and administration duties; creates and maintains user accounts; implements updates; performs daily backup duties.
  • Performs complex programming duties; determines method of integrating new programming code into existing programs to meet user needs; ensures data integrity and program structure and reliability are maintained.
  • Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals.
  • Identifies training issues and coordinates training sessions for client users on assigned network or systems; develops training schedule; designs training manuals; conducts training sessions; evaluates training programs to determine effectiveness.
  • As assigned, may exercise direct or technical and functional supervision over lower level staff; assists in selecting, training, motivating and evaluating assigned staff; provides or coordinates staff training; works with employees to correct deficiencies.
  • Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology.
  • MINIMUM QUALIFICATIONS

    The following special requirements were approved by the Civil Service Commission on November 12, 2015:

     

    Either PATTERN I

    ExperienceOne year as a Department Information Systems Analyst II in San Joaquin County with a combination of advanced hands-on experience in the following areas:

     

                Networking equipment:  S8 Extreme Networks/Enterasys, with Enterasys switches. 

    Cisco VPN Concentrator and Cisco routers with static routing

                Wireless network;          Extreme Networks/Enterasys Network Access Control

                Server environment:       Windows 2012, VMWare, Citrix, Network Attached Storage (NAS)/

                                                    Storage Area Network (SAN), Active Directory (AD) 2012

                Firewalls:                      Cisco ASA/PIX, Palo Alto

                Security Tools:              Solarwinds, Orion, EMCO, Enterasys Network Access Control

     

    Or PATTERN II

    EducationGraduation from an accredited four-year college or university with major course work in computer science, information systems or a related field.

     

    ExperienceTwo years of increasingly responsible professional analytical computer and related systems work in an information systems environment, preferably in a hospital or healthcare setting, with some combination of advanced hands-on experience in the following areas:

     

         Networking equipment:          S8 Extreme Networks/Enterasys, with Enterasys switches. 

    Cisco VPN Concentrator and Cisco routers with static routing

                Wireless network:          Extreme Networks/Enterasys Network Access Control

                Server environment:        Windows 2012, VMWare, Citrix, Network Attached Storage (NAS)/

                                                    Storage Area Network (SAN), Active Directory (AD) 2012

                Firewalls:                      Cisco ASA/PIX, Palo Alto

                Security Tools:              Solarwinds, Orion, EMCO, Enterasys Network Access Control

     

    Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for part or all of the required education.  A list of approved certificates and/or courses shall be maintained within the Human Resources Department.

     

    Substitution #2: Additional qualifying experience may substitute for the above-required education on a year-for-year basis to a maximum of two years.

    KNOWLEDGE

    Operations, services and activities of a comprehensive information systems program across multiple operating platforms; advanced principles and practices of computer science and information systems; methods and techniques of system and network analysis and design; advanced methods and techniques of system hardware and software troubleshooting and installation; principles and practices of structured programming; operational characteristics of multiple operating system and network environments and associated hardware, software, database and related components; methods and techniques of evaluating business operations to develop technology solutions; principles and procedures of quality assurance; methods and techniques of developing testing procedures; methods and techniques of designing, implementing and maintaining internet and intranet web sites; web page and computer graphic design principles; internet protocols; principles and practices of local and wide area network protocols, security and administration; methods and techniques of installing, configuring, maintaining and administering network servers, hardware and software; operational characteristics of database programs; principles and practices of database maintenance and administration; relational database design theories, techniques and tools; pertinent Federal, State and local codes, laws and regulations.

    ABILITY

    Provide advanced level support for system, network and program analysis, implementation and maintenance; detect, isolate and resolve complex information system problems; recommend, design, implement and install systems and programs; independently perform complex systems, network and applications programming and analysis duties; design, configure, install and test local and wide area network servers, hardware, software, routers and associated components; analyze procedures and data to develop logical solutions to complex systems problems; troubleshoot and analyze complex local and wide area network operating system or hardware and software problems; perform database maintenance and administration duties; learn and apply concepts and principles of highly complex database management; learn principles, practices, methods and techniques of serving as project manager on assigned information systems projects; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

    PHYSICAL/MENTAL REQUIREMENTS

    Mobility-Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity-Frequent repetitive motion; frequent writing; frequent grasping, holding, reaching; Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental-Frequent exposure to noise.

    BENEFITS

    Health Insurance:  San Joaquin County provides employees with a choice of three health plans:  a Kaiser Plan, a Select Plan, and a Premier Plan.  Employees pay a portion of the cost of the premium. Dependent coverage is also available. 

    Dental Insurance:  The County provides employees with a choice of two dental plans:  Delta Dental and Pacific Union Dental.  There is no cost for employee only coverage in either plan; dependent coverage is available at the employee’s expense.

    Vision Insurance:  The County provides vision coverage through Vision Service Plan (VSP).  There is no cost for employee only coverage; dependent coverage is available at the employee’s expense.

    For more detailed information on the County’s benefits program, visit our website at www.sjgov.org under Human Resources/Benefits. 

    Life Insurance:  The County provides eligible employees with life insurance coverage as follows: 

     1 but less than 3 years of continuous service:                   $1,000
     3 but less than 5 years of continuous service:                   $3,000
     5 but less than 10 years of continuous service:                 $5,000
    10 years of continuous service or more:                           $10,000
     

    Employee may purchase additional term life insurance at the group rate.

    125 Flexible Benefits Plan:  This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2080 annual limit); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit).

    Retirement Plan:  Employees of the County are covered by the County Retirement Law of 1937.  Please visit the San Joaquin County Employees’ Retirement Association (SJCERA) at www.sjcera.org for more information.  NOTE:  If you are receiving a retirement allowance from another California county covered by the County Employees’ Retirement Act of 1937 or from any governmental agency covered by the California Public Employees’ Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance.

    Deferred Compensation:  The county maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $17,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $23,000.

    Vacation:  Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years.

    Holiday:  For current Civil Service employees:  14 paid holidays per year.  For new employees:  10 paid holidays per year.

    Sick Leave:  12 working days of sick leave annually with unlimited accumulation.  Sick leave incentive:  An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue.  The employee must also be on payroll during the entire calendar year.

    Bereavement Leave3 days of paid leave for the death of an immediate family member, 2 additional days of accrued leave for death of employee’s spouse, domestic partner, parent or child.

    Merit Salary Increase:  New employees will receive the starting salary, which is the first step of the salary range.  After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step.

    Job Sharing:  Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources.

    Educational Reimbursement Program:  Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year.  Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year.

    Parking Supplemental Downtown Stockton:  The County contributes up to $17 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area.

    School Activities:  Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children’s school activities.

    Selection Procedures

    Applicants who meet the minimum qualifications will go through the following examination process:

    • Written Exam: The civil service written exam is a multiple choice format.  If the written exam is administered alone, it will be 100% of the overall score.  Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
       
    • Oral Exam:   The oral exam is a structured interview process that will assess the candidate’s education, training, and experience and may include a practical exercise.   The oral exam selection process is not a hiring interview.   A panel of up to four people will determine the candidate’s score and rank for placement on the eligible list.  Top candidates from the eligible list are referred for hiring interviews.  If the oral exam is administered alone, it will be 100% of the overall score.  Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. 
       
    • Written & Oral Exam:  If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement.  Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list.
       
    • Rate-out:  A rate-out is an examination that involves a paper rating of the candidate’s application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process. 

     Note:  The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points.

    Testing Accommodation:  Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date.   

    Veteran’s Points:  Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran’s points in initial appointment to County service.  Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration.  Note:  A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination.

    Acceptable wartime service dates:

    • September 16, 1940 to December 31, 1946

    • June 27, 1950 to January 31, 1955

    • August 5, 1964 to May 7, 1975

    • Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation.

    Eligible Lists:   Candidates who pass the examination will be placed on an eligible list for that classification.  Eligible lists are effective for one year, but may be extended up to two additional years by the Civil Service Commission.

    Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods.

    • Rule of the Rank: The top three ranks will be referred for hiring interviews.  If there are less than 5 names in the top three ranks the next rank is referred.  This applies only to open competitive recruitments.
    • Rule of Five:  The top five names will be referred for hiring interviews.  This applies only to department or countywide promotional examination.

    Physical Exam:  Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities.

    Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when;

    • They are related to the Appointing Authority or

    • The employment would result in one of them supervising the work of the other.

    Department Head may establish additional limitations on the hiring of relatives by departmental rule.

    Proof of Eligibility:  If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.

     

    HOW TO APPLY

    Apply Online:       

    www.sjgov.org/hr

    By mail or in person:  

    San Joaquin County Human Resources

    44 N. San Joaquin Street Suite 330

    Stockton, Ca 95202                                  

     

    Office hours:               
    Monday – Friday 8:00 am to 5:00 pm; excluding holidays.

    Phone:  (209) 468-3370 

     

    Job Line:

    For current employment opportunities please call our 24-hour job line at (209) 468-3377. 

    When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. (The County assumes no responsibility for mailed applications which are not received by the Human Resources Division).  

    San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees.

    Equal Opportunity Employer:  San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation.  For more information go to
    www.sjgov.org/eeo.




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    San Joaquin County
    Human Resources Division  Stockton, CA 95202
    E-mail | Phone: (209) 468-3370 | 8am - 5pm M-F | Powered by JobAps