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1063 IS Programmer Analyst-Senior - Healthcare Integration

Re-open For Further Recruitment

Recruitment #PBT-1063-060147



1063 IS Programmer Analyst - Senior

Department of Public Health


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.



General Description:


Under the general direction of the Application and Integration Information Systems Manager, the IS Programmer Analyst - Senior will be responsible for maintaining effective integration among the clinical and diagnostic systems of San Francisco General Hospital, Laguna Honda Hospital and other Department of Public Health (DPH) systems.  This will be accomplished through a variety of methods including the use of HL7 interfaces and file transfer protocols. 


The IS Programmer Analyst - Senior will need to understand the roles and purposes of the interface engine, various server types (FTP, App, SNA, Mainframe), networks, and staff in Department of Public Health's (DPH)healthcare Information Technology environment; assess and determine the needs of various hospital departments such as Patient Accounting, Admitting, Emergency, Materials Management, other clinical departments, city departments such as the Department of Technology and Information Systems, and state/federal government entities in order to develop  interfaces to meet the clinical requirements of DPH, financial requirements of DPH and CCSF, and government regulatory requirements.  The IS Programmer Analyst will analyze, build and configure new interfaces that utilize multiple protocols (SNA, TCPIP, File) and connect with Siemens Mainframes, UC departments, and vendor systems located within DPH and at vendor data centers; support, modify, and troubleshoot 120+ production interfaces 7x24; prioritize and troubleshoot multiple simultaneous complex network/interface problems during times of high patient volume; document procedures and interfaces for operations staff and help desk staff; apply programming skills to use and learn computer languages (SQL, PERL, C, VB) required to develop interfaces and interface chains; work closely with the vendor's interface support staff to identify and troubleshoot very stubborn and elusive interface problems that are unique to CCSF; educate a wide variety of vendor support staff about our interfaces and network; anticipate hardware/software needs of the integration group and document recommendations to management; advise vendors on product changes; and work with a team of information system business analysts and programmers responsible for interface installation, monitoring, troubleshooting and resolving problems utilizing a variety of tools and applications which may be unique to individual systems.


Furthermore, the IS Programmer Analyst - Senior will assist in hardware and software upgrades to work stations and servers; work with application staff to troubleshoot applications and integration issues; write reports for clinical data from Electronic Health Record systems utilizing system tool sets and requirements; write code to support application requirements; meet with users to discuss service requests, needs and operational characteristics; initiate and attend design meetings; monitor project work schedules and completion dates; train users on procedures and applications; provide technical assistance on the use of systems; assess production problems, prioritize needs, and resolve problems; identify opportunities for operational improvements; participate in special projects as needed and perform other duties as assigned.

Minimum Qualifications

1. Bachelor's degree preferably in computer science or closely related field; AND

2. Three (3) years of healthcare information systems experience that demonstrates a working knowledge with major healthcare vendors and applications. 

Substitution: Additional qualifying work experience as described above may be substituted for the required education on a year-for-year basis. One year (2000 hours) of additional qualifying work experience will be considered equivalent to 30 semester units/45 quarter units.

Desired Qualifications:

One year of healthcare experience in supporting and maintaining HL7 or XML interfaces.


Special Requirements:
Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment.  May require hand/eye coordination and manual dexterity for data entry.  May involve extensive VDT exposure.


How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (PBT-1063-060147)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Tran, by telephone at (415) 554-2914, or by email at Jennifer.Tran@sfdph.org.

Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

TRAINING AND EXPERIENCE EVALUATION:                                            WEIGHT:  100%

The information provided by candidates on the job application, requested verification, if required, and a Behavioral Consistency Supplemental Questionnaire, which will be provided to qualified applicants, will be evaluated in relations to the knowledge, skills and abilities required for this position in class 1063 IS Programmer Analyst - Senior position.


Candidates will be placed on the eligible list in rank order according to their final score.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

The hiring department may administer additional position-specific selection procedures to make final hiring decisions.


CERTIFICATION RULE: The certification rule for the ranked eligible lists resulting from this examination will be Rule of Three (3) Scores.




The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.


Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.






Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Applicants with disabilities requiring reasonable accommodation for this examination must contact the examination analyst, Elaine Lee, by telephone at (415) 206-5033 (voice) or if hearing impaired (415) 557-4810 (TDD) or in writing to Elaine Lee, Department of Public Health Human Resources Services, 2789 – 25th Street, 3rd Floor, San Francisco, CA 94110 as soon as possible.



Information regarding requests for veteran’s preference can be found at:




Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?






GENERAL INFORMATION: Important Employment Information for the City and County of San Francisco can be obtained at: http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor,

San Francisco, CA 94103



Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


RIGHT TO WORK: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.



Prior to appointment, at the Department’s expense, applicants may be required to take a TB screening test, and a medical examination.





REISSUED: May 30, 2014

ISSUED: October 4, 2013



TELEPHONE: (415) 554-2914 (JT)





Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.